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Service Manager

Manchester University NHS Foundation Trust
North Manchester and Salford
Depending on experience Dependant on experience
Closing date
22 May 2024

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Other Health Profession
Band 8A
Contract Type
Full Time
This is a great opportunity to expand your management and leadership skills within one of our Core CAMHS Teams. We currently have three vacancies within our North Manchester, Salford and South Manchester CAMHS teams.

You will be leading a vibrant, established, and well-trained multi-disciplinary team where values based, high quality care delivery is integral to all decision making. The team enjoy working together, setting new challenges, and jointly celebrating success.

MFT has a range of specialist and Tertiary Services, supporting the management and flow of patient service delivery

In the NHS Benchmarking, MFT CAMHS have consistently performed well and MFT CAMHS have been rated Outstanding by the CQC.

Main duties of the job

Provide leadership and day to day management of the service, supported by the clinical and medical lead. This includes delivery of services and oversight performance reporting including data collection, oversight of audit completion and that Routine Outcome Measures are embedded and reviewed to support best outcomes for children and young people accessing the service.

To inspire and support the staff team encouraging and maintaining a culture that values multi-disciplinary working and staff wellbeing. To offer line management to the pathway leads, adhering to Trust policies and procedures.To support staff to complete mandatory and local training and receive regular appraisals. To ensure staff policies and procedures are followed.

To support children, young people and the carers involvement ensuring that their voice is involved in the design and delivery of the Core CAMHS Services.

To ensure that the Trust values and strategy is executed locally and that standards of safety are always maintained. To ensure that any adverse events, serious untoward incidents, complaints are appropriately reported and escalated and investigated and that lessons learnt are shared with the team. To ensure that service and delivery risks are reported, monitored, and escalated.

To contribute as part of the Senior Leadership Team to the Trust's strategic agenda and to deputise for the Head of Core CAMHS Stream when required

About us

MFT is one of the largest NHS Trust In England with a turnover of �2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at

Were looking forward to hearing from you!

Person Specification



  • Relevant clinical core qualification such as Nursing, Psychology, Social Work or Graduate or Clinical Qualification in leadership or management
  • Educated to degree/diploma level or equivalent experience.


  • Assessor & Mentorship



  • Experience of leadership and management role within a health & social care setting.
  • Experience of leading and delivering programs of change within the public sector.
  • Proven experience of managing health care services
  • Proven track record of achieving objectives.
  • Experience of managing and supervising multi- disciplinary teams
  • EffectiveTeamworkwithinamulti-agency environment
  • Experience of undertaking delegated leadership tasks and managing staff effectively
  • Measurable track record in involving and motivating staff to improve performance and service delivery
  • Experience of identifying education and training needs of staff
  • Experience in managing safeguarding concerns.
  • Experience in clinical audit
  • Experienced in complaints management


  • Experience in workforce planning
  • Experience of budgetary management
  • Experience of CAMHS



  • Excellent communication skills, written and oral
  • Ability to influence and motivate staff and build successful teams
  • Ability to manage conflict
  • Ability to chair meetings & undertake delegated management tasks
  • Ability to identify and employ mechanisms of clinical governance as appropriate, to support and maintain clinical practice
  • Ableto work collaboratively with partner organisations
  • Ability to develop, manage and lead on outcomes data and data reporting for the service
  • Innovative thinker with the ability to cut through barriers to change.
  • Ability to form sound working relationships and work flexibly with others in a multi-disciplinary and multi-agency setting.
  • Ability to present information clearly and openly and in a timely manner.
  • Ability to formulate relevant reports
  • Delegation and co-ordination.
  • Good performance management skills
  • Good time management
  • Knowledge of national polices and guidelines in relation to CAMHS and mental health e.g. mental health act.
  • Knowledge ofrelevant clinical research literature and audit methods.
  • Ability to prioritise and work to deadlines
  • Negotiating and influencing skills.


  • Project management Presentation
  • Effective leadership and management styles
  • Resource and budget management

Employer details

Employer name

Manchester University NHS Foundation Trust


The Bridge North Manchester CAMHS and Pendleton Gateway

Unit C Madison Place M40 5BP and 1, Broadwalk,

North Manchester and Salford

M40 5BP

Any attachments will be accessible after you click to apply.


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