Skip to main content

This job has expired

Senior Programme Manager

London Ambulance Service NHS Trust
£66,718 to £76,271 per annum
Closing date
22 May 2024

View more

Other Health Profession
Band 8B
Contract Type
Full Time
The London Ambulance Service is looking for an experienced Senior Programme Manager to join its Information Management and Technology (IM& T) Directorate . Our Trust depends on highly available, reliable, sustainable, cost effective systems to operate 24 hours a day. IM& T has a continuous programme of improvement to ensure that it's IT services meet these demands and delivers up to date technology to support the delivery of service and that it evolves with the changing demands of a digitally enabled world.The Business Engagement and Change Department in IM& T has the role of ensuring that the Trust delivers the projects and programmes that are required to enable the Trust to operate a high standard of digital services, to support the delivery of excellent patient care. Reporting to the Head of Business Engagement and Change this role will be responsible for the planning, mobilisation and delivery of the Trust's critical transformation programmes and projects.

Main duties of the job

Job Purpose & Key Result Areas
  • This role will develop, manage and deliver strategic, short and long term, high visibility, high value, complex, multi-directorate projects and programmes that are aligned to the digital strategy, business plans, and objectives and clinical needs of the Trust.
  • The post holder will provide programme / project management advice and expert opinion to the Head of Business Engagement and Change and will be responsible for managingmultiple project managers and their teams
  • The post holder will be responsible for the financial management of complex programmes and projects.
  • Develop, manage and deliver IM& T projects and programmes within agreed timescales and budgets.
  • Ensure that key milestones are achieved, and the required outcomes are met.
  • Responsible for the management of all funded IM& T programme budgets, including forecast tracking.
  • The post holder will provide expert opinion and work across directorates, providers and commissioning teams to support the delivery of the organisation's IM& T strategic vision and plan.
  • Provide advice and guidance to external stakeholders, including Ambulance Trusts, NHSE and London Regional teams.
  • Chair and manage programme/project board meetings, provide progress updates and highlight key risks/issues.
  • Line manage (including matrix management) a team of project managers within an assigned programme or programmes.

About us

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
  • Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
  • Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
  • Our London- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Job description

Job responsibilities

Key Relationships & Stakeholders
  • To consult and advise with internal stakeholders including Operations, Service leads and the Executive Leadership Team.
  • Act as a central point of contact on all significant matters relating to the programme by ensuring a set organisational structure is approved and in place.
  • Act as a spokesperson for the programme and ensure that all key individuals are effectively briefed.
  • This role will require the post holder to work directly with the below internal and external stakeholders to develop and manage effective relationships.

  • Develop long term strategic plans for the PMO, identifying risks and issues, developing mitigation strategies, establishing key milestones within an overall trajectory, to ensure that the Trust fully and consistently meets and discharges its programme andproject obligations and duties to industry best practice standards
  • Through complex and in-depth programme and project audits, ensure the Trusts Strategy and Digital Strategy objectives are being followed and implemented. Report recommendations to the Head of Business Engagement & Change for programme and project improvements to ensure alignment with the Trust's vision and goals.
  • Lead and develop formal business cases for Board approval to deliver the Trust Digital Strategy objectives.
  • Ensure that digital outcomes are aligned with the Trusts Sustainability and Green Plan.
  • Contribute to the Trusts development of the Digital Strategy road map.

Operational Delivery
  • Mobilise and lead the delivery of highly complex digital programmes and projects, Interpret issues, analyse potential solutions and provide a range of strategies, recommendations, solutions or options in order to provide an advisory service to key stakeholders and gainconsensus.
  • Manage and deliver cohesive plans for the scoping, costing and delivery of highly complex programmes to a high standard within programme timelines and budgets, to be delivered within agreed tolerance levels as defined by the Capital Programme Board (CPB) and the Senior Responsible Officer (SRO).
  • Development of critical paths, detailed programme plans and identifying dependencies and their impact of non-delivery.
  • Manage the implementation of critical service improvement or cross-Trust, cross directorate and complex transformation projects, ensuring key milestones are achieved and outcomes met to the quality required as defined in the Programme quality plan.
  • Manage complex and contentious IT change projects and programmes, in a positive manner, which will involve considerable change and may be resisted by, and unpopular with operational or directorate managers, staff and / or stakeholders.
  • Responsible for the operation, management, design and development of project and programme systems / software and IT tools develop reports, informatics and summaries for the departments senior leadership and executive management team as appropriate.
  • Responsible for the provision of appropriate technical/specialist input for IT aspects of all projects/programmes
  • Ensure the smooth mobilisation of new IT systems and technologies into day to day operational use.
  • Provides an escalation point for issues or risks arising out of Projects in an assigned programme, seeks council with owning SROs and Programme Board or escalated to Chief Digital Officer (CDO) and or Capital Programme Board (CPB) for resolution.
  • Reviewing Risks and Issues evidenced with Programme reporting and producing appropriate action and fix plans to mitigate as agreed with relevant work stream owners and senior managers.
  • Develop and implement a range of IM& T and Trust wide policies and procedures covering new technology systems and services delivered through projects and programmes.
  • Horizon scan and interpret national policy, guidance and external issues, particularly those related to digital services, that might impact on LAS digital projects and programmes, identifying emerging trends and new issues.
  • Present, interpret and explain complex presentations to large Committees and Boards, including LAS Executive Leadership and wider NHS partners in order to influence understanding and change.
  • Using well developed analytical skills, manage the resolution of highly complex and technical IT problems where there is no obvious solution, and make informed recommendations based on detailed data analysis. This frequently will require prolongedconcentration, advanced analysis, interpretation and comparison between numerous solutions.
  • Responsible for analysing, manipulating and interpreting complex and sensitive information from a variety of internal sources whilst supplementing this with information from external sources to aid in the planning of current and future projects and programmes.
  • Analyse complex information where data is often incomplete and/or conflicting where trade-offs may have to be made between competing interests e.g. national and local imperatives, financial and non-financial costs/benefits, differing stakeholder interests.
  • Produce key communications materials associated with the respective work stream for Executive Directors and Senior Managers in the Trust.
  • Responsible for programme and project reporting documentation, templates and records, ensuring that reporting and analytics are fit-for purpose, evolving, readily available, appropriately distributed and regularly reviewed by the relevant audience.
  • Develop and present Board-level or Executive-level briefings and reports, which articulate a clear narrative and rationale for actions taken by the department.
  • Manage and provide guidance to the project teams ensuring the relevant documentation is completed to appropriate standards.
  • Initiate, organise, facilitate and participate in events such as workshops.
  • Support and provide guidance to the Senior Business Analyst and Resource Manager on developing business requirements and the mobilisation of programmes and projects.
  • Provide assurance, develop and maintain effective working relationships with key operational stakeholders and external consultants in relation to critical business change where there is an operational impact on service.
  • Ensure Trust change process is followed by Project Managers and Engineering teams via the relevant Change Boards and operational working groups.
  • Research against current national / regional initiatives and incorporate best practice within LAS projects and programmes using standardised methodology.
  • Regularly undertake IT systems/ software / equipment technical testing as part of the delivery of projects using industry standard testing methodologies.
  • The role requires that the post holder be able to manage unpredictable business change requirements and workloads. To concentrate for prolonged periods each working day todeliver overall role objectives despite continual disruption by other business requirements, staff, email and telephone contact.

Quality Care & Governance
  • Corporate responsibility for defining, implementing and directing overall IM& T Programme Management Office (PMO) governance in accordance with Trust and/or NHS policy.
  • Keep up to date with relevant policy, legislation, guidance and professional developments and ensure that these inform the programme.
  • Manage and schedule the work activity in order to meet deadlines set by the Programme Director or Senior Responsible Officer.
  • Confirms and ensures that project managers with an assigned programme adhere to the IM& T Project Management guidelines, governance and reporting standards within appropriate timescales, including Stage Gate and financial deep dive reviews.
  • Provide guidance to Recruiting Managers on resourcing skillsets / requirements to supportthe recruitment process.
  • Manage programme and/or projects boards as directed by the Head of Business Engagement & Change, to provide feedback and recommendations to help ensure Project/Programme governance adherence and best practice is pursued and put in place in the case of poorly performing or failing programmes and projects.

People Management
  • Provide day to day line management for programme and project management staff including recruitment, appraisals, sickness, performance management, personal development and training, welfare, grievance and disciplinary issues.
  • Plan, prioritise and manage the workload of the team to set targets, provide direction, guidance and advice. Amend plans and re-prioritise tasks to meet changing demands and co-ordinate numerous tasks and activities at any one time.
  • Ensure that the department is effectively managed and efficient in providing a customer focused environment.
  • Management of 3rd party suppliers and or interim/contract resources.
  • Deputise for the Head of Business Engagement & Change and provide cover to any Project Manager/Resource Manager during periods of leave or sickness.
  • To ensure new and innovative ideas and good practices are actively encouraged, supported and shared with others, internally and externally where appropriate

Person Specification

Qualifications, Accreditations, Education


  • Educated to Masters level in relevant subject or equivalent experience
  • Practical and management experience in leading transformational programmes, delivering strategic objectives to achieve organisational goals
  • Managing Successful Programmes (MSP) Certified or be willing to obtain within 12 months



  • Experienced in developing and managing complex long term programme and project plans
  • Experienced with programmes with significant IT systems integration
  • Significant experience of directly managing 3rd party suppliers and or interim/contract resources

Knowledge and Skills


  • Strong interpersonal skills and an ability to convey information to various levels and skill sets to ensure full engagement, understanding and responsiveness as needed to deliver the programme of work.
  • Good presentation skills. Able to deliver highly complex information and technical issues in a clear concise manner to non-technical audiences
  • Demonstrable knowledge of Budget and Finance Planning
  • Ability to analyse, manage and resolve highly complex problems within a mission critical environment. Given the environment, this may also involve working on problems that have not been previously identified

Employer details

Employer name

London Ambulance Service NHS Trust


HQ, Waterloo

220 Waterloo Road



Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert