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Performance and Operations Manager

University Hospitals Bristol and Weston NHS Foundation Trust
£43,742 to £50,056 a year pa pro rata
Closing date
26 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time
We are looking for someone with operational management experience, strong service improvement skills and proven experienceofachieving key performance targets within the NHS. As you will be working closely with the clinical and divisional teams you will need excellent communication and negotiation skills and the confidence to engage with consultants and senior staff, challenge practice and make decisions, taking responsibility for their outcomes.This is a key position within Centralised Outpatient services and you will need to be highly visible and have a can do attitude. You will be well supported both by the Central outpatients management team and the wider Division.

Main duties of the job

This is a key role in the management and effective delivery of daily operations of the Appointment Centre location Bristol, Patient Access Team location WGH. The Appointment Centre offers a Trust-wide central booking service and also assists divisions with outbound work when required. The Patient Access Team offers a site-wide central booking service at WGH for patients to manage their planned surgery admissions and outpatient appointments. They help to maintain appointment related electronic systems.

This role has operational responsibility for the delivery and maintenance of trust-wide outpatient improvement projects. The post holder is responsible for building and maintaining relationships with Trust-wide stakeholders, ensuring patient-focused services are supported.

The post holder is responsible and accountable for meeting key performance measures and supporting service development within their respective teams, including collating and producing regular performance reports.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training


  • Educated to degree level or equivalent experience


  • Post-graduate qualification in healthcare management, or equivalent evidence of continuing professional development

Knowledge and Experience


  • Significant experience of managing a range of staff or a major service
  • Experience and proven ability in managing organisational/service change
  • Acute sector operational experience


  • NHS or public sector experience
  • Management of waiting lists and performance
  • Experience of using Medway for outpatient services

Skills and Abilities


  • Proven ability to communicate effectively and sensitively with a wide range of people and to build credibility quickly
  • Knowledge of current NHS issues including performance targets and Foundation Trust status
  • Proven ability to analyse and resolve complex issues
  • Ability to manage a post that will change and develop to meet the needs of the service


  • Ability to produce analytical reports

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)


Bristol Royal Infirmary

Lower Maudlin Street



Any attachments will be accessible after you click to apply.


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