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Primary Care Mental Health Triage Practitioner

Central & North West London NHS Foundation Trust
£42,471 to £50,364 a year pa inc HCAS
Closing date
23 May 2024
The triage team in Westminster North Hub is looking for a Primary Care Nurse, Social Worker or Occupational Therapist

We are looking for a motivated experienced B6 Primary Care Practitioner to join our vibrant, friendly team. This is a complex and exciting role and we welcome your application.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Main duties of the job

This role involves assessment of patients presenting with mental health difficulties, a formulation of their needs and creative care planning to meet them working within a bio-psycho-social model. The role also requires liaison with agencies involved in their care, including GPs, Talking Therapies and other local organisations.

The post holder will be based at the North Hub Westminster office of the service and will work as part of a multidisciplinary team providing assessment and treatment to adult patients.

About us

As part of a national move to primary care networks, community services in Westminster have been transformed to mental health 'Hubs'. Set in inner London (North Westminster) the Hub is a health and social care-integrated community mental health team.

The working environment is very supportive, with an established team culture of shared responsibility for caseload management, appreciation of and respect for the core skills and contribution of all disciplines.

The Hub provides integrated care to adults presenting with a broad range of mental health issues, drawn from a culturally and socio-economically diverse population.

The model of care is designed on a concept of movement and journey through services, promoting fluidity between primary care and secondary care and with local third sector and voluntary organisations that will support people in their journey to Recovery.

Job description

Job responsibilities

  • To receive referrals from GPs and undertake comprehensive psycho-social mental health assessments to establish care needs.
  • To act as a contact point and provide a link/liaison role to GP practices with regard to patients with more complex mental health problems and/or co-morbidities
  • To screen non urgent GP Adult mental health referrals, identifying patients who are suitable for management in primary care according to agreed thresholds and with any adjustments to reflect MH resource available at individual practices
  • To facilitate onward referral and rapid access to mental health services and other agencies in line with agreed thresholds and shared protocols and criteria, and/or to provide support/advise referring GP on effective management
  • To ensure early detection and fast tracking of clients with severe mental health problems.
  • To provide appropriate short-term interventions for clients with more complex and severe, enduring mental illnesses (SMI).
  • To support the safe discharge case management of patients discharged from secondary care, with a focus on enabling GP practices to provide effective, continuing care and to ensure access to support in terms wider social and social inclusion/self-management needs.
  • To refer-on patients assessed as having common mental health problems to the primary care psychological therapy pathway or to external resources
  • To regularly meet with GPs and practice nurses in aligned practices with the Primary Care Network.
  • To facilitate, where necessary, the onward transfer of suitable clients from secondary care to primary care.
  • To develop and maintain a high standard of mental health professional care using a liaison model of nursing with a problem solving and evaluation approach.
  • To utilise a range of therapeutic techniques.
  • To understand the social factors which are relevant to mental health problems and to be aware of and respectful of the cultures, customs, values and spiritual/religious practices and beliefs of all clients, particularly those from minority ethnic communities.
  • To receive regular appropriate supervision, as agreed with the Mental Health Hub Manager.
  • To support the work of the Hub depot clinic if required as part of a rota.

Person Specification

Education & Qualification


  • Current Professional Qualification in either mental health nursing, social work or occupational therapy.
  • Registration must be live with professional body.
  • Evidence of post registration training and CPD


  • Training in Psychosocial Interventions or Thorn Family Therapy/Work training Other relevant training, e.g. substance misuse.



  • Extensive post-registration experience. If less, then please make a convincing argument in personal statement'
  • Experience of working in multidisciplinary mental health team with clients with acute/severe and enduring mental health problems


  • Work with clients with acute/severe and enduring mental health problems who are homeless/rootless
  • Work with people experiencing mental health crisis.
  • Supervision of students and junior staff.
  • Audit and research Teaching Working with people who use substances

Skills and Knowledge


  • Excellent verbal and written communication skills, including report writing and presentations / IT skills.
  • Ability to assess, plan, implement and evaluate a comprehensive care package for the identified client group, using a wide range of resources.
  • Able to develop a comprehensive programme of intervention and support for the identified client group and their families
  • Skills in risk assessment and management.
  • Can demonstrate understanding of psychosis and its impact on service users and carers.
  • Knowledge of current legislation and guidance applicable to this client group.
  • Can demonstrate understanding of the needs of diverse groups, e.g. residents of inner city black and minority ethnic groups, and skills in engaging with them.
  • Skills in psychosocial interventions.
  • Able to build constructive relationships with clients and carers using warmth and empathy, using good communication skills.


  • Skills in leadership: ability to motivate others, use initiative and manage change.
  • Basic counselling and group work skills.



  • The post-holder must have the ability to understand and implement the Equal Opportunities Policy at a level appropriate to the job.

Employer details

Employer name

Central and North West London NHS Foundation Trust


North Westminster Community Mental Health Hub

7A Woodfield Road


W9 2NW

Any attachments will be accessible after you click to apply.


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