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Senior Referral Management and Triage Coordinator

Sussex Community NHS Foundation Trust
£35,392 to £42,618 Per Annum/Pro-rata
Closing date
22 May 2024

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Other Health Profession
Band 6
Contract Type
Full Time
We are looking for a motivated and experienced professional with the relevant knowledge and commitment to provide excellent leadership skills and clinical expertise to the Referral Management Hub team based at Brighton General Hospital.

The role will be to provide senior leadership to staff working in the Referral Management hub, to facilitate and support the management of referrals, using clinical decision-making skills to Urgent Community Response Team and play a key role in management and leadership of staff. You will also support with the development of the service through reflective practice, clinical supervision, and audit.

Main duties of the job

The role involves liaising directly with GPs, and other community services, providing information and signposting to other departments and services if appropriate. Managing and coordinating a wide range of complex and competing priorities, supporting with safe and effective discharges you will be working closely with the acute trust, adult social care and other external partners, therefore excellent organizational and communication skills are essential for this role.

About us

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.

Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.

We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.

Why work for us?
  • Positive 2022 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support
  • Variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county
  • Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
  • Excellent training and development opportunities
  • Research opportunities
  • Cost-effective workplace nurseries in Crawley, Hove and Brighton
  • Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
  • Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
  • Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
  • Located in stunning Sussex, with easy access to the South Downs and the coast
  • Access to a wide range of benefits and discounts for NHS staff

Job description

Job responsibilities

To respond and support the team to manage crisis situations in the community for people referred to Urgent Community Response.

Adhering to patient confidentiality and data protection policies with awareness of the client group and responding appropriately to individual needs.

To frequently deal with challenging client/referrers seeking further information or help on routine and non-routine issues and taking appropriate follow-up action.

Ensuring accidents, incidents or complaints are reported & recorded following agreed procedures.
  • Assists the System Capacity and Flow manager in the ongoing development of the Referral Management Hub
  • To act as a single point of contact point for referrers to support referrals to Urgent Community Response Service
  • To undertake all relevant duties in relation to this post, working as part of a team.

  • Person Specification

    Qualifications and Professional Registration


    • RN Level 1, or Allied Health Professional with HCPC Registration.
    • Evidence of training and development undertaken during current or recent employment.


    • Mentorship Preparation Module or equivalent.



    • Minimum Two years' experience within the NHS or social care setting post qualification.
    • Experience of working in a multi-disciplinary team.
    • Experience of working in Community Setting.
    • Experience of using multiple methods to collect and record data to support service delivery.


    • Evidence of Audit / Research in Practice.

    Skills and Knowledge


    • Ability to work as a team member.
    • Ability to manage and triage referrals.
    • Ability to communicate effectively with patients / families / carers / team members.
    • Excellent communication skills.
    • Ability to make decisions without immediate supervision.
    • Can demonstrate organisation and time management skills.
    • Ability to follow detailed instruction.
    • Ability to work under pressure and deal with conflicting demands.
    • Effective IT skills to support data collection and analysis.
    • Knowledge of medical technology.
    • Demonstrates awareness of benefits of inter-disciplinary working.


    • Understands inter-agency liaison
    • Understanding of Safeguarding Vulnerable People.
    • Knowledge of local social care and health system.

    Other Requirements


    • Evidence of commitment to equal opportunities and diversity in relation to staff and service users.
    • Willingness to present a positive image of the Trust.
    • Ability to work flexibly, including participating in a rota system covering 7 days a week working pattern.

    Employer details

    Employer name

    Sussex Community NHS Foundation Trust


    Brighton General Hospital

    Elm Grove


    BN2 3EW

    Any attachments will be accessible after you click to apply.


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