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Catering Manager

Queen Victoria Hospital NHS Foundation Trust
East Grinstead
£35,392 to £42,618 per annum
Closing date
22 May 2024

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Other Health Profession
Band 6
Contract Type
Full Time

Job Details

Catering Manager Band 6

37.5 hours per week (Monday to Sunday 06.00- 14.00or 11.00-19.00 shift pattern)

The Queen Victoria Hospital NHS Foundation Trust is an expert surgical Trust, specialising in Plastic Surgery, Maxillofacial Surgery and Burns.

An exciting opportunity has arisen within The Queen Victoria Hospital NHS Foundation Trust, Catering Services. We are looking to appoint an individual who can demonstrate excellent day to day leadership and communications skills to manage Catering Services. A previous track record of successfully delivering a high standard of service provision and budgetary control within a catering environment is essential.

This role reports to the Head of Facilities and contributes to the strategic planning of Catering Services for The Queen Victoria Hospital Foundation Trust. The successful candidate will plan, organise and develop patient services within our Hospital.

Candidates should possess strong leadership skills and work to the highest standards of food safety and health and safety. The post includes assisting in implementing organisational change and workforce re-design, project management and service planning

Main duties of the job

  • The Catering Manager is responsible for the management, coordination and the smooth day to day running of Catering facilities services, within the following key areas:
  • Patient food preparation and delivery to Wards
  • Retail food preparation and delivery to staff, patients and visitors
  • Direct line management of staff and contracts associated with these services
  • Provide cross-cover of Catering Facilities functions deputise for the Head of Facilities as and when required.
  • Effectively co-ordinate, manage and work strategically to deliver the functions of the Catering department including developing and managing resources to support providing a reliable customer orientated service.
  • Identify and anticipate changing demands on the service, developing and implementing plans to meet them and leading in the change management process.
  • Support the Head of Facilities in reviewing the Catering management function, to create and implement a programme of reorganisation that will deliver improved patient focussed services.

About us

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise.Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services.Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Job description

Job responsibilities

  • Responsible for the management of direct line reports for all HR issues including recruitment, selection, induction, appraisal annual leave management and disciplinary issues.
  • Undertake monitoring of facilities activities such as the food service standards are achieved and where evident, implement action plans.
  • Development staffing model and system to support Catering response
  • To set clear objectives and monitor progress on a regular basis offering support and guidance where necessary for the department.
  • Support the Head of Facilities & Security Management in developing long-term strategic Catering operational plans to implement organisational objectives for critical services.
  • Manage staff grievances and disciplinary issues.
  • Manage staff sickness absence, performance management, probationary periods, etc.
  • Organise and undertake recruitment and selection of staff.
  • To undertake annual appraisals for direct reports and ensure that the department is compliance with its annual appraisal target.
  • Regular meetings with the Advisory team to review Facilities staff management and issue actions as necessary and monitor progress.
  • To hold monthly Catering Staff team Forums to improve staff well-being/ satisfaction and address any issues highlighted by Catering staff members.
  • To ensure all staff undertake annual mandatory training to ensure compliance

Person Specification

Qualifications - Catering


  • HACCP Level 3 minimum
  • Hotel, Catering and Institutional Management Association Professional Qualification or equivalent level of experience or General management qualifications and short courses relevant to the Facilities support function
  • Level 2/3 Certificate in Food Safety in Catering
  • oNVQ 1& 2 in Catering in Hospitality


  • Accredited to a relevant professional body such as British Institute of Cleaning Sciences (BICS)
  • Advanced Food Hygiene Diploma to degree level equivalent



  • oManagement experience
  • oManaging a busy catering environment. Experience of IT solutions for catering/food services.
  • oLine management including coaching and staff development.



  • oGood team Leadership skills
  • oPlan and organise a broad range of complex activities formulate, adjust plans or strategies.

Employer details

Employer name

Queen Victoria Hospital NHS Foundation Trust


The Queen Victoria Hospital Foundation Trust

Holtye Road

East Grinstead

RH19 3DZ

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