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Patient Pathway Co-ordinator

Frimley Health NHS Foundation Trust
£29,828 to £36,311 per annum incl HCAS
Closing date
23 May 2024

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Other Health Profession
Band 5
Full Time
We are currently recruiting for an Patient Pathway Co-ordinator to assist the Service Manager and Operations Manager with achieving and sustaining key performance targets.

You will have a proven ability to exercise tact and diplomacy and it is preferable that you have recent previous experience within a comparable role.

Previous applicants need not apply,

Main duties of the job

To provide practical support and advice in addressing day to day issues and problems within the directorate.To line manage members of the administration teams they work with, providing them with strong and clear leadership to ensure they are working effectively, efficiently and productively.To work in conjunction with the directorate bookings and administrative teams.To provide a comprehensive service to the Consultants and their team, ensuring Trust standards are adhered to in relation to all documentation and data entry concerning patient appointments and treatment.

To lead on the development of competencies, protocols and procedures to ensure a highly efficient and smooth running services, ensuring appropriate documentation, standard setting, monitoring and communication systems are in place.Responsible for monitoring, managing and reporting on leave in line with Trust systems and procedures.

To performance manage staff where appropriate.

Undertake and lead on recruitment and selection of new staff in line with Trust systems and policy.

To be responsible for ensuring that staff comply with all Trust policies and procedures

To work with the team to help them develop an understanding of the Directorate administrative function and roles within the team which will enable cross cover as required.

About us

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

Our three core values, and the behaviors that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.

We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.

Job description

Job responsibilities

Please see attached Job Description for a comprehensive list of role specific duties and responsibilities.

Person Specification



  • First degree or equivalent relevant experience


  • Management qualification



  • Experience in a customer care environment
  • Track record of successful working within a team with different roles
  • Two years' experience of working in an NHS acute hospital setting


  • Conversant with hospital information systems



  • Ability to manage a team
  • Ability to negotiate at all levels and work in partnership with all relevant stakeholders
  • Excellent communication skills - both verbal, presentation and written
  • Good interpersonal, oral and written skills including chairing meetings and writing reports
  • Ability to prioritise and manage workload efficiently with minimal supervision


  • Highly developed analytical skills and competency in interpreting complex data
  • Knowledge of medical terminology



  • Knowledge of data protection and issues around patient confidentiality
  • Knowledge of NHS patient administration systems
  • Knowledge of NHS Access targets

Employer details

Employer name

Frimley Health NHS Foundation Trust


Wexham Park & Frimley Park Cross site

Portsmouth Road


GU16 7UJ

Any attachments will be accessible after you click to apply.


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