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Personal Safety and Security Trainer

West Suffolk NHS Foundation Trust
Bury St Edmunds
£28,407 to £34,581 per annum
Closing date
23 May 2024

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Other Health Profession
Band 5
Contract Type
Full Time

Job Details

An exciting opportunity has arisen to join an already well-established training team delivering Conflict Resolution and Breakaway Training to staff at the West Suffolk Hospital Foundation Trust.

The successful candidate will also have the opportunity support our staff in there working environments with challenging patients and colleagues as well as support the Moving and Handling team with other possible training requirements.

Certificate of sponsorship

Please note that Certificate of Sponsorship is not available for this role as it does not meet the minimum salary requirements for the health and care visa (which is a sub category of the skilled worker visa). Currently the salary requirement is �23'200 per annum for the health and care or �38'700 per annum for the skilled worker route.

If you have previous NHS service and you believe that your incremental point would be eligible for sponsorship please discuss this with the recruiting manager at interview.

Main duties of the job

Teaching mandatory training Conflict Resolution to all staff at the West Suffolk Hospital within a patient face to face role.

Teach Breakaway training to staff who wish to attend as this is not mandatory.

All administrative duties relating to Updating ESR records, booking classes loading students on classes and advertising classes on ESR and green sheet.


Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 - 18:30.

For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.

This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete on call duties within their role.

The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

Job summary:

The Personal Safety and Security Trainer is solely responsible for designing and delivering personal safety and security awareness training, including but not limited to: lone working conflict resolution (CRT), breakaway and restrictive physical intervention (RPI) to all staff groups, either classroom based, ward based or at external locations. Whilst having a learning and development focus, you will work highly collaboratively with the security team as well as in close partnership with all Trust departments, senior and local managers and members of staff across the Trust, including in community locations.

Job responsibilities:

[Insert detail about role and responsibilities below are suggested headings with ideas on what should be included under each heading, including consideration around the level of responsibility that is needed within the role please delete the notes under each heading, and the headings that arent applicable to the role]

Key Tasks & Responsibilities:

1. Subject matter expert responsible for designing, delivering and reviewing effective conflict resolution training, including breakaway training for all staff groups across the Trust, ensuring best practice behaviours and skills are transferred to the workplace.

2. Produce and implement plans to support the Trusts strategy for managing conflict resolution training and other associated programs.

3. Ensure that appropriate training for the use of force and physical skills is provided, including providing support and advice staff in the handling of challenging behaviour exhibited by patients or visitors, including those with neuro difference and dementia.

4. Provide instruction and supervision in the workplace for staff when requested.

5. Investigate and report on incidents involving challenging behaviour to make sure best practice is delivered.

6. Measure and monitor the effectiveness of all training and development activities, including maintaining comprehensive documentation to ensure compliance with training needs and professional requirements.

7. Liaise with the Medical Directorate to ensure that conflict resolution training is included in professional development programs for medical staff.

8. Assist and participate in auditing and assessing the physical skill of the security team members including planning and undertaking regular security team skills assessments.

9. Establish and maintain a skill base and monitoring of security team members skills, in line with training needs.

10. Review and analyse data from multiple sources to review the impact of training delivered in terms of trends related to reported incidents.

Person Specification

Education & Qualification


  • Honours degree or equivalent experience / qualification
  • Accredited to Level 3 ICM L322


  • NVQ (QCF) Level 4 or equivalent Education and Training Award

Experience & Knowledge


  • Experience in designing and delivering course materials and training in the classroom and online to small and large groups
  • Experience in security processes
  • Track record of effective working within multidisciplinary teams
  • Experience of using databases and/or OLM systems to record and monitor training compliance
  • Experience of planning and scheduling multiple learning pathways with different stakeholder groups
  • Experience of working in a complex and dynamic organisation that is undergoing change
  • Experience of engagement with a wide range of staff
  • Experience of dealing with external providers, including regulatory and auditing bodies

Skills & Abilities


  • Excellent facilitation and presentation skills knowledge concerning use of force
  • Role model for good practice
  • Excellent IT and analytical problem-solving skills
  • Ability to work effectively as a member of a team, supporting team members and demonstrating a flexible approach
  • Excellent interpersonal, relational and communication skills (including oral and written skills)
  • Excellent listening skills
  • Excellent creative thinking and innovative skills Excellent planning and scheduling skills
  • Excellent negotiation and influencing skills Excellent administration and record-keeping skills
  • High degree of initiative, responsibility and self motivation
  • A professional pro-active approach to problem solving
  • Ability to work effectively under pressure to meet demanding and sometimes conflicting deadlines
  • Effective project management and prioritisation skills
  • Good understanding of confidentiality and data protection requirements in the workplace


  • Understanding different approaches to learning, in particular work based learning

Personal Qualities


  • Able to prioritise and work under pressure
  • Self-motivated and able to use own initiative
  • Able to function independently and manage own workload
  • Good inter-personnel skills with the ability to communicate at all levels
  • Confidence to challenge poor practice
  • Willingness to learn and develop
  • Able to work effectively, collaboratively and consultatively
  • Able to demonstrate effective decision making practicable, approachable and supportive attitude

Employer details

Employer name

West Suffolk NHS Foundation Trust


West Suffolk Hospital

Hardwick Lane

Bury St Edmunds

IP33 2QZ

Any attachments will be accessible after you click to apply.



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