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PACS / RIS Support Officer

University Hospital of North Midlands NHS Trust
Newcastle Under Lyme
£28,407 to £34,581 per annum
Closing date
26 May 2024

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Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity has arisen within the PACS Team at the University Hospitals of North Midlands for an enthusiastic and energetic individualwith excellent IT troubleshooting skills.

Main duties of the job

The successful candidate will have degree in IT, formal IT qualifications to degree level or the equivalent recent work experience in an IT related field. They will work within a small team to support the Imaging Directorate and wider organisation in their use of Imaging specific IT systems & solutions. They will provide 1st & 2nd line IT & system support to Trust & non-Trust users for hardware & software solutions, liaise with suppliers & IM& T colleagues to determine & implement fixes & support the PACS Manager in project related tasks.

The Imaging service is a high user of cutting edge IT, the PACS Team manage solutions including the Picture Archiving Communication System (PACS), Radiology Information System (RIS), high powered reporting workstations, voice recognition, advanced image manipulation packages & a number of AI image interpretation solutions. The successful candidate will become an expert in supporting these solutions, training new users, troubleshooting issues & performing system administration the smooth running of these systems is critical to the delivery of quality patient care.

Key relationships will be with clinical & non-clinical staff of all levels, from across the Trust & the wider local health economy as well as IM& T colleagues & external suppliers.

The role requires a physical presence on site where there is an element of face to face user support. The main office is on the Royal Stoke site, and the post holder will go to other sites as required.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Job description

Job responsibilities

please find the attached document which details the : PACS RIS Officer Job Description and Person Specification

Person Specification



  • Educated to degree level in a relevant field OR equivalent recently obtained knowledge & experience gained in a work-based setting

Skills, ability and Knowledge


  • Ability to support individuals from a wide range of disciplines with varying levels of IT knowledge and skills
  • Ability to proactively problem-solve and work on own initiative
  • Ability to handle confidential information
  • Thouroughness of application form and supporting information


  • Experiencing using Microsoft SharePoint, preferably as an administrator



  • Must have excellent working knowledge of computers and software applications (
  • Must have good recent experience of IT problem solving, preferably in a working environment
  • Experience of IT system Administration
  • Good communication and the ability to diplomatically deal with users of mixed IT ability


  • Good Working Knowledge of Hospital Based Systems
  • Experience of RIS / PACs system Administration
  • Experience of working in an NHS organisation

Employer details

Employer name

University Hospital of North Midlands NHS Trust


Royal Stoke

Newcastle Road

Newcastle Under Lyme


Any attachments will be accessible after you click to apply.


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