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High Intensity User Case Worker (NPH)

London North West University Healthcare NHS Trust
£40,701 to £48,054 Per Annum Inc HCAS
Closing date
21 May 2024

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Other Health Profession
Band 6
Full Time
This is an exciting opportunity to be play an integral role in developing a new programme that supports the High Intensity User (HIU) patient cohort at LNWH.

**Please note this is a fixed term contract for 12 months**

The service's aim is to provide adequate, tailored support for people identified as HIU of Urgent & Emergency Care services. The intention is to improve health outcomes and reduce inequalities by identifying the most appropriate medical and psycho-social support and ensuring that HIUs are able to access it as needed, reducing inappropriate demand on UEC services.

The HIU Case Worker will be responsible for providing front-line, hands-on, daytime support to High Intensity Users attending Northwick Park Hospital Emergency Department (ED) and liaising closely with the local Borough HIU Care Coordinator to ensure that there is a seamless continuum of care between ED and the wider community.

Main duties of the job

  • Accepting referrals of HIUs attending ED who do not have acute physical or mental health problems that need medical attention within ED.
  • Coordinate patient care plans and leading the local HIU meetings
  • Maintain effective communication with key stakeholders to ensure patients care plans progress efficiently
  • Attending the patient and assessing their immediate needs including any risks of self-harm or threats to others and their social situation such as housing, debt or isolation.
  • Checking available records of medical and social care, and any existing care plans, to help formulate an immediate plan including referral to suitable agencies.
  • Liaison with statutory and non-statutory services to enable access to relevant local services for the individual, ensuring that those with ongoing needs are referred to the Borough Care Coordinator
  • Participating in Borough and local Trust HIU MDT meeting(s)
  • Supporting the creation of Urgent Care Plans for selected individuals and maintaining them within Cerner
  • Supporting and delivering training to other ED staff in relation to the care of HIUs

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
  • Northwick Park Hospital: home to one of the busiest emergency departments (A& E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education/ Qualifications


  • Degree qualification or proven ability of working to a degree level with relevant experience in the NHS/Social Services
  • Evidence of formal/informal management training e.g. disciplinary/grievance, recruitment and retention, managing absence, finance and budget management


  • Evidence of theoretical knowledge and practical experience in a wide variety of specialist issues such as social law, immigration and continuing care rights



  • Experience of discharge planning within the acute setting
  • Previous experience of working within a multidisciplinary team
  • Experience of working with older people and their specific needs


  • Experience in the management of change within teams

Skills, Abilities and Attributes


  • Ability to problem solve and make decisions
  • Excellent communication and documentation skills are pivotal to this role
  • Ability to deal with conflict and stressful situations

Employer details

Employer name

London North West University Healthcare NHS Trust


Northwick Park Hospital



Any attachments will be accessible after you click to apply.


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