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High Impact User Care Coordinator (Nursing)

University Hospitals Bristol and Weston NHS Foundation Trust
£43,742 to £50,056 a year pa pro rata
Closing date
22 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time

Job Details

An exciting opportunity has arisen for a band 7 practitioner to join the High Impact User Team based in the Bristol Royal Infirmary(BRI) Emergency Department on a full time, or part time basis.

This post is a key role within the wider multidisciplinary team, comprising of ED Consultant, Senior Nurses, and colleagues from specialist areas including the Homeless support team, Drug and alcohol services, Safeguarding, and Liaison Psychiatry. High Impact Users can be frequent attenders to the Emergency Department, those whose presentations need increased support or those with complex medical, psychological or social needs.The post holder will be based within the Adult Emergency Department.

The post has been created to provide co-ordination and management of High Impact Users to the Adult Emergency Department, ensuring that this group of patients are identified, safely and effectively managed, and given the best and most appropriate care.

Main duties of the job

The post holder will use their expert knowledge, skills and initiative to ensure that existing systems and protocols are used for the early identification and coordination of care for High Impact users, and that these systems are maintained and updated as required.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training


  • Registered 1st level Nurse (RGN) and/or registered Mental Health Nurse
  • Current NMC Registration


  • 1st Degree In nursing or health related subject, willing to undertake/ working towards
  • Post registration study in Health Promotion or related subject
  • Qualification in Teaching and Assessing



  • Demonstrates trust values within all aspects of practice

Skills and Abilities


  • Organisation and management skills
  • Able to construct and deliver teaching sessions
  • Ability to work effectively under pressure
  • Ability to work unsupervised and use own initiative
  • Ability to problem solve
  • Flexibility, adaptability to meet needs of a changing service
  • Able to work effectively and constructively within a multi-disciplinary team
  • Ability to manage conflict and cope with emotional issues presented in the course of work, and to support others
  • Able to work in partnership with and negotiate with a wide variety of partnership agencies, and other NHS providers
  • Knowledge of national and local specialty specific issues
  • IT skills including use of email and Microsoft Office packages
  • Act as a role model and as a mentor/assessor
  • Innovative and participates with practice and policy change
  • Excellent interpersonal and communication skills
  • Awareness of current national changes in nursing/ NHS


  • Able to design and run audits

Knowledge and Experience


  • Experience working directly with patients presenting to the ED with physical and/ or mental health needs
  • Proven team management experience
  • Experience of independent / autonomous practice
  • Experience of undertaking holistic health assessments and assessing complex mental health needs and social care needs as well as physical care health needs
  • Experience of dealing with very complex issues
  • Experience of working in partnership with voluntary / statutory agencies


  • Case management experience
  • Experience of managing, supervising and monitoring Junior Members of staff and students 1:1
  • Project management experience
  • Experience of undertaking research or audit projects

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)


Bristol Royal Infirmary

Upper Maudlin St.



Any attachments will be accessible after you click to apply.



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