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Performance and Operations Manager - SW Cleft

University Hospitals Bristol and Weston NHS Foundation Trust
£43,742 to £50,056 a year pa
Closing date
22 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time
We welcome applications for the post of Performance and Operations Manager for the South West Cleft Service based at Bristol Dental Hospital. This is a full time permanent post we are looking for a self-motivated and conscientious Manager to join our team.

The post holder will be responsible for the effective management of the South West Cleft Service, providing effective leadership and guidance to hospital-based teams.

The post holder will work with colleagues to ensure needs around service development, staff wellbeing, procurement, recruitment actions, and patient-level activity are actioned as required.

Main duties of the job

Performance Management/Service Improvement

Operational Management

Human Resources

Details of the above duties can be found in the job description documents

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications and Training


  • Educated to degree level or equivalent experience


  • Post-graduate qualification in healthcare management, or equivalent evidence of continuing professional development

Skills and Abilities


  • Proven ability to communicate effectively and sensitively with a wide range of people and to build credibility quickly
  • Knowledge of current NHS issues including performance targets and Foundation Trust status
  • Proven ability to analyse and resolve complex issues
  • Ability to manage a post that will change and develop to meet the needs of the service
  • Good interpersonal skills
  • Excellent IT skills
  • Ability to produce analytical reports
  • Ability to manage, motivate and develop people

Knowledge and Experience


  • Significant experience of managing a range of staff or a major service
  • Significant experience of budgetary management, including management of contract income
  • Experience and proven ability in managing organisational / service change
  • NHS or public sector experience
  • Management of waiting lists and performance
  • Acute sector operational experience
  • Experience of managing an inpatient service



  • Respecting Everyone
  • Embracing Change
  • Recognising Success
  • Working Together
  • Initiative and drive to achieve results
  • Flexible and adaptable approach
  • Ability to take the strategic overview, whilst giving due attention to getting detail correct
  • Resilient
  • Proven ability to work under pressure to meet deadlines
  • Demonstrable ability to work as part of a team
  • Experience of managing challenging situations and relationships
  • Public Sector Language Competency
  • Be able to speak fluent English to an appropriate standard

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)


Bristol Dental Hospital

Lower Maudlin Street



Any attachments will be accessible after you click to apply.


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