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Mental Health Practitioner

East London NHS Foundation Trust
£42,471 to £50,364 per annum, pro rata
Closing date
21 May 2024

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We are looking for Registered Mental Health Nurses, SocialWorkers or Allied Health Professionals!

A new mental health service dedicated for North East LondonWe are setting up a crisis response service which serves North East London for those experiencing a mental health crisis to call NHS 111 and have 24/7 access to the mental health support they need

Why you should join us?In return for your commitment, we will offer you inner London weighting, a comprehensive induction package, a bespoke training programme, regular supervision, regular reflective practice and a comprehensive staff well being programme.

What we requireIt is desirable that the successful applicant has a professional and personal experience of the communities in North East London. In addition, good communication skills over the telephone is essential.

Where will the service be based?The service is based at Mile End Hospital, East London.

Main duties of the job

  • The postholder will be a member of the ELFT centralised crisis line service which serves Tower Hamlets, Newham and City & Hackney. The post will be subject to 24 hour internal rotation. The postholder will be required to respond to calls made to the crisis line, from Blue Light Emergency Services or via NHS 111.
  • The postholder will work with people in crisis and their families who are supporting them and who reside in these boroughs, who are experiencing a mental health crisis.
  • The postholder will work on rotation to respond to the 4 hour urgent response referral.
  • The postholder will support the band 4 crisis response practitioners in taking calls to the phone line and will be the escalation point for complex calls requiring a qualified practitioner involvement.
  • The postholder will provide supervision to the band 4 crisis response practitioners as delegated in the governance structure
  • Ensure safe and effective crisis support is delivered on a consistent basis and that targets are met or are escalated when challenges prevent this
  • To undertake a comprehensive assessment including risk assessment effectively and efficiently using the triage tool, over the telephone and ensuring an urgent face to face assessment is carried out as appropriate.
  • To agree crisis care plans as appropriate to the triage outcome of the call and to support and advise relatives and care givers.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job description

Job responsibilities

Please refer to the attached Job Description & Person Specification for further detailed information on this vacancy.

Information about ELFTWe provide a wide range of mental health, community health, primary care, wellbeing and inpatient services to young people, working age adults and older adults across the City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton.

To learn more please visit

Person Specification

Education/ Qualification/ Training


  • Registered Mental Health Nurse or Social Work or Allied Health Professional
  • Current Professional Registration
  • ENB 998 or equivalent
  • Recognised post registration training
  • Evidence of continual professional development


  • Evidence of continual professional development



  • Demonstrable experience of assessing and planning care Demonstrable experience of writing concise and clear clinical reports
  • Experience of working in a multi-cultural environment and of ensuring that practice is culturally sensitive
  • Previous experience at working autonomously
  • post qualification experience in the field of mental health crisis or equivalent


  • Experience of providing clinical supervision, mentoring and support to more junior staff



  • Demonstrate a genuine commitment to delivering a high standard of mental health practice for people in mental health crisis
  • Demonstrate a genuine commitment to providing person centred/individualized care
  • Demonstrate a high level of self-awareness

Knowledge and Skills


  • Demonstrate well developed and confident professional assessment skills
  • Demonstrate skills in providing effective clinical leadership
  • Demonstrate skills in working in a rapidly changing environment
  • Demonstrate an ability to make balanced clinical judgments and decisions
  • Demonstrate an ability to work collaboratively and respectfully with colleagues from a range of different professional backgrounds and across professional and organisational boundaries

Employer details

Employer name

East London NHS Foundation Trust


Ground Floor Burdett House Mile End Hospital

Bancroft Roada


E1 4DG

Any attachments will be accessible after you click to apply.


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