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Quality Improvement Lead

Milton Keynes University Hospital NHS Foundation Trust
Milton Keynes
£43,742 to £50,056 Per annum, pro rata if part time
Closing date
21 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time

Job Details

Quality Improvement Lead

Corporate - Milton Keynes University Hospital

Band: 7 �43,742 - �50,056 Per annum, pro rata if part time

Hours: 37.5 per week

The Quality Improvement Lead is responsible for system improvement projects across the Trust and supporting staff in the delivery of programmes through coaching, mentoring and teaching. Using a range of information, they will identify quality priorities and establish programmes which deliver measurable change. Working on Trust wide projects, the post holder will be responsible for achieving results, ensuring changes are tested an implemented effectively and in line with the Trust's values and objectives.

To lead on Trust wide and system improvement projects and support staff in delivery of programmes through coaching, mentoring, and teaching.

Main duties of the job

Use a variety of information to identify quality priorities, (from SIs, patient experience, best practice, audit, GIRFT etc), and establish projects and programmes of work to deliver measurable change, which is shared within and outside the organization, working with the Divisional Teams to delivery measurable change. Lead on teaching QI methodologies and use of Appreciative Inquiry to explore change and opportunities to ensure an environment of continual learning and improvement Working on Trust wide projects, the post holder will be responsible for achieving results. Ensuring changes are tested and implemented, overseeing data collection as well as planning and monitoring of the project.

The post holder will ensure the integration of key clinical, managerial and operational processes. To work to establish and grow the Improvement Network within the Trust and ICS to facilitate and encourage an environment and culture of continual improvement, through use of tried and tests approaches (Appreciative inquiry, QI) Ensure projects deliver results in line with the agreed objectives, in a way that reflects the Trust's values and objectives.

About us

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Job description

Job responsibilities

  • To be responsible for identifying and delivering Trust wide Quality and Improvement projects, and those within the ICS
  • Provide expertise in improvement, and support staff through coaching, facilitating and mentoring to enable them to identify and deliver quality improvement projects and programmes using appreciative Inquiry and QI methodologies for delivery.
  • Use QI methodologies to support the delivery of measurable

Please refer to the attached vacancy documents for more information.

Person Specification

Qualifications and knowledge


  • Masters qualification or equivalent experience
  • Prince 2
  • Educated to degree level or equivalent
  • Ability to distinguish between Projects and Business as Usual


  • Knowledge of current NHS agenda



  • NHS acute hospital experience
  • NHS clinical or service operational experience in an acute hospital
  • Leading and managing significant change within healthcare
  • Project Management experience working in an established PMO environment with track record of delivery and successful outcomes.
  • Successfully working on multiple projects at the same time
  • Identifying and monitoring risks & issues
  • Experience in embedding new processes


  • Experience of working across a variety of different services with a sound understanding of the different (sometimes conflicting) service needs and objectives.



  • Ability to build strong and constructive working relationships
  • Ability to use appropriate project management tools, skills and techniques to ensure successful delivery outcomes
  • Ability to work on own initiative and collaboratively with other staff / teams
  • Ability to cope with tight deadlines and competing priorities
  • Flexible and pragmatic approach to problems and working practices
  • Ability to analyse and interpret quantitative and qualitative data using this to draw robust conclusions and recommendations
  • Ability to manipulate data and present data in the required form using standard software (Excel).
  • Ability to confidently make proposals and challenge decisions constructively
  • Ability to deal with senior management and board members, displaying confidence and gaining trust.


  • Political Awareness

Personal and people development


  • Evidence of Continuous Professional Development
  • Experience of managing and developing others
  • Able to lead, develop and motivate staff to maximise potential



  • Excellent communication skills both oral, written and presentational
  • Excellent interpersonal skills with strong negotiating and persuasion abilities.
  • Ability to challenge and influence a range of internal / external stakeholders
  • Ability to produce reports and complete project documentation

Specific requirements


  • Able to perform the duties of the post with reasonable aids and adaptations

Employer details

Employer name

Milton Keynes University Hospital NHS Foundation Trust


Quality Improvement (Dept)

Standing Way

Milton Keynes


Any attachments will be accessible after you click to apply.



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