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Service User Network (SUN) Specialist Clinician and Service Manager

East London NHS Foundation Trust
£43,742 to £50,056 per annum
Closing date
26 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time
This post provides the opportunity for the further development of leadership skills through shaping and coordinating a new service offer within Bedfordshire and Luton - a Service User Network (SUN). The SUN is a collaboration between Mind-BLMK and the East London Foundation Trust (ELFT) Bedfordshire and Luton Complex Needs Service. It is an open access model of community-based facilitated group peer support for people experiencing complex emotional needs associated with complex trauma and/or a diagnosis of 'personality disorder', which will be operationally managed within Mind-BLMK. The SUN team will include a Service Manager (this post) and Clinical SUN Facilitators employed by ELFT, as well as Lived Experience SUN Facilitators employed by Mind-BLMK. The SUN model is based on coping process modification, therapeutic community ethos and culture, and psychoanalytic principles. Full training in the SUN model, and weekly supervision by a Psychotherapist/Psychologist, will be provided for all team members.

Main duties of the job

The post-holder will be responsible for the safe and effective daily operational management of the SUN service, as well as the implementation of ongoing co-produced SUN service developments. SUN groups are inclusive and will be accessible to anyone with complex emotional needs associated with complex trauma or a diagnosis of 'personality disorder', whether or not they are using other mental health services. They will provide a structured, containing and supportive group environment that people can access up to five days a week, and will be delivered online and/or in person in different geographical locations across Bedfordshire and Luton. This service will form an important part of the Beds and Luton Complex Emotional Needs offer spanning primary and secondary care. The post-holder will manage referrals and the development and provision of SUN groups, ensuring that each is co-facilitated by a Lived Experience Facilitator and a Clinical Facilitator whenever possible. In addition to the day to day leadership of the team, the post-holder will be required to contribute to the co-facilitation of SUN groups as a Clinical Facilitator and to participate in the weekly clinical supervision provided by the Complex Needs Service. The post-holder will also work with SUN members to agree ways of capturing outputs of co-production processes, the experiences of participating in co-production processes, and outcomes of co-production in line with commissioner requirements and Trust objectives.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations

Job description

Job responsibilities

The post holder will be based at Mind-BLMK premises in Luton, and will be required to travel to sites across Bedford, Central Bedfordshire and Luton when necessary for the delivery of SUN groups.

As a key member of a new team of Clinical and Lived Experience SUN facilitators, the post holder will be responsible for developing, delivering and contributing to a SUN service across Bedford, Central Bedfordshire and Luton. These responsibilities include:
  • Taking a lead role in shaping, co-ordinating, organising, managing and ensuring the effective delivery of the programme of groups across Bedfordshire and Luton.
  • Providing effective leadership in all aspects of service planning and delivery in liaison with the Mind-BLMK Operational Manager & administration staff and under supervision of the Complex Needs Service Consultant Psychologist and Medical Psychotherapist.
  • Building relationships and links with other community-based services (e.g. primary care, community mental health, Recovery College), teams and voluntary sector providers to create awareness of the SUN and to promote early access for those with complex emotional needs likely to be associated with traits and/or a diagnosis of personality disorder.
  • Managing self-referrals from adults (18 +) with complex emotional needs who wish to access SUN.
  • Using clinical expertise and specialist training in the SUN model to co-facilitate SUN groups with Lived Experience Group Facilitators, leading on safety plans and risk management.
  • Ensuring the collaborative development of safety plans with people participating in the SUN groups in accordance with the service protocols.
  • Working closely with colleagues in community mental health services to promote smooth transitions between teams and services, facilitating an easy in, easy out approach to improve access to evidence-based interventions.
  • Providing day-to-day management of both Clinical and Lived Experience SUN Group Facilitators.
  • Providing monthly managerial supervision to Clinical SUN Facilitators, and bi-monthly joint managerial supervision of Lived Experience Facilitators as agreed and appropriate.
  • Assisting in the planning of the service and development of the SUN model.
  • Leading on the recruitment and training of staff within the service, when required, to ensure that best practice standards are met.
  • Working with the Mind-BLMK Operational Manager to support the management of human resources, whilst simultaneously ensuring that the Trust targets for recruitment, retention, sickness levels, supervision and appraisals are met for Trust employees.
  • Working with service users to co-produce key elements of the operational arrangements of the service, before and during service deployment.
  • Working with senior colleagues to finalise the service operational procedures ensuring that these meet the Trusts clinical requirements and are commensurate with the Trusts Management and Human Resources policies.
  • Working with the Mind-BLMK Operational Manager to ensure that the physical environment is conducive to the delivery of high quality care by ensuring that there are clear systems for providing services in safe and secure environments (including InPhase), arranging for replacement and/or repair of equipment and furnishings, and liaising with relevant organisations in satellite bases to ensure a clean, safe and secure environment.
  • Identifying day-to-day risks and mitigating actions which will be key to risk management within the service and inform how the service operates.
  • Maintaining systems and processes for the effective operation of the team, including audits in relation to effectiveness and quality and the development and monitoring of associated action plans.
  • Maintaining a high standard of clinical record keeping that meets both the Trusts and Mind-BLMK record keeping requirements.
  • Taking responsibility for collecting relevant data on work activities, and inputting data onto the relevant databases as required.
  • Leading on the evaluation of SUN service with support from the Complex Needs Service Consultant Psychologist and the Mind-BLMK Operational Manager.
  • Maintaining a high standard of care in all areas of practice in accordance with the relevant professional Code of Conduct and guidelines.

  • Person Specification

    Education/ Qualification/ Training


    • oProfessional Qualification in Mental Health Nursing, Occupational Therapy, or Social Work at degree level
    • oCurrent NMC/HCPC/SWE registration
    • oEvidence of post-registration continuing professional development, qualifications or equivalent experience in working with people with complex emotional needs.


    • oCompletion of supervisors training
    • oCompletion of further training or equivalent experience in group facilitation.



    • oExperience of providing a range of evidence- based interventions for people with a variety of mental health problems and serious mental illness in a community mental health setting.
    • oExperience of working effectively with people with a diagnosis of personality disorder or traits of this that interfere with daily functioning.
    • oExperience of risk assessment and management of people with a diagnosis or traits of 'emotionally unstable/borderline personality disorder'.
    • oExperience of facilitating groups within a mental health setting.
    • oExperience of leading and managing a team or a project.
    • oExperience of service development, quality improvement and bringing innovation and new ideas to practice.
    • oExperience of organizing aspects of service delivery e.g. planning groups or clinics.
    • oExperience of working within the NHS with service users and external stake holders in a co-produced way.
    • oExperience of management and clinical supervision of mental health practitioners, including annual appraisal.

    Knowledge and Skills


    • oAbility to apply an understanding of diversity, difference and rights to interactions with people with complex emotional needs associated with a diagnosis of 'personality disorder.'
    • oAbility to undertake a dynamic risk assessment and develop an effective safety plan in collaboration with service users.
    • oExcellent communication and interpersonal skills both verbal and written.
    • oAbility to empathise in a complex, sensitive or emotional environment.
    • oGood IT skills and sound understanding of Word, PowerPoint, Access, and Excel.
    • oDemonstrable skills in clinical outcome evaluation, audit, research and/or clinical governance.
    • oAbility to work in co-produced way with stakeholders to plan, implement and evaluate outcomes and service developments.


    • Advanced knowledge and understanding of risk management practice with service users who have a diagnosis of ''personality disorder''



    • oAble to adopt a respectful, culturally sensitive approach to service users, families, carers, colleagues and other professionals.
    • oEmotionally resilient and able to sensitively and effectively cope with stressful situations including staff and /or organisational challenges, child abuse, family breakdown, serious mental ill health, verbal abuse and hostility/aggression.


    • oDriving license and access to a vehicle insured for business use.

    Employer details

    Employer name

    East London NHS Foundation Trust


    Beds and Luton Service User Network (SUN)

    Mountbatten House, 56 High Street South


    LU6 3HD

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