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Team Lead Urology

The Royal Marsden NHS Foundation Trust
£34,089 to £41,498 per annum
Closing date
20 May 2024

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Other Health Profession
Band 5
Contract Type
Full Time
This is an exciting opportunity to join our growing Urology team within Europe's largest cancer centre and to provide the highest standards of support to our patients.

This post is based at the Chelsea site working to provide an invaluable patient focused service, and to support the team as administrative team leader in the Urology unit.

The main responsibility will be to provide a high-quality administration service at a leading Cancer Centre which prides itself on clinical excellence.

The successful candidate will be enthusiastic, who enjoys patient contact and working in a multi-disciplinary environment to support the delivery of a quality service. You must be able to demonstrate good communication skills, flexibility, reliability and have an organised approach to work. They will have an eye for detail and go above and beyond to ensure that our patients and their families are well supported. We encourage all prospective candidates to read the job description to ensure they understand the role and the associated requirements.

Due to the nature of the role, we are looking for a dependable and highly adaptable individual who can work independently and can fit in quickly as part of a team.

This role is an excellent opportunity to develop both your leadership and administrative skills in a fast moving and dynamic department within the NHS.

Main duties of the job

Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon good quality organisational and administrative support. The medical secretary is often the first point of contact for users of the Trust's services and is central to the co-ordination and effective functioning of the Clinical Unit team.

The post holder will be responsible for the provision of an efficient secretarial service to a Consultant team within the Clinical Unit. He/she will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment. This is a general job description, and the duties are generic. Not all posts will necessarily incorporate the full range of responsibilities listed, and the emphasis will differ depending upon the structure of the consultant's secretarial service, and whether the consultant also has an Administrative or Medical P.A.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.
  • To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their carers, GPs and colleagues in other hospitals in a professional manner.
  • To type and distribute clinical and general correspondence in line with Trust standards.
  • To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
  • To open and action his / her own electronic and paper mail on a daily basis, and also that of the consultant team where required.
  • To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.
  • To deal with private patients and overseas visitors in accordance with the working methods of the relevant consultant (s) and in line with Trust systems and policies
  • To assist with arrangements for patient admissions, liaising as necessary with the medical team, diagnostic departments, admissions office, transport desk etc.
  • To liaise as necessary with the Senior Sister and clerical supervisors within Out Patients to ensure effective clinic management (for example, cancelling, reducing and overbooking of clinic lists).

Person Specification



  • Educated to degree level or equivalent


  • Assocation of Medical Secretaries and Practice Managers Receptionists (AMSPAR) qualification or equivalent
  • Customer care course/experience



  • Previous experience working as a highly effective PA


  • Experience of working in a hospital of healthcare environment



  • Ability to work pro-actively and co=operatively with senior management and clinical and admin staff
  • Audio typing skills (60 wpm min)

Personal Skills


  • Ability to work effectively within a team and to manage and motivate others

Employer details

Employer name

The Royal Marsden NHS Foundation Trust


The Royal Marsden Chelsea

Fulham Road



Any attachments will be accessible after you click to apply.


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