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Clinical Assessment and Treatment Service - Clinical Team Leader

Dorset HealthCare University NHS Foundation Trust
St Leonards
£35,392 to £42,618 a year p.a., pro rata for part time
Closing date
21 May 2024

View more

Other Health Profession
Band 6
Contract Type
Full Time
Be part of something amazing! Dorset Integrated Urgent Care Services (DIUCS) provides a streamlined urgent care pathway across the county, to help patients access the advice or treatment they need more quickly and the best use of local NHS resources.

Delivered through an innovative and collaborative approach with primary care and Dorset's NHS Foundation Trusts, the service brings together NHS 111, a new Clinical Assessment and Treatment Service, a single point of access for professionals, urgent care treatment centres and minor injuries units. We are leading the way and establishing new and joined up ways of working right across the Dorset System and we need more clinicians to help us achieve our vision.

Joining us as a Clinical Assessment & Treatment Service - Clinical Team Leader (Band 6) will provide you with a fantastic opportunity to make a real difference by working for an organisation dedicated to delivering safe, responsive and patient focused service to people requiring healthcare advice and assistance. The Clinical Assessment and Treatment Service is available 24 hours a day, 7 days a week, 365 days a year.

Employment in this post requires an Enhanced/Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Main duties of the job

You must currently be registered with either the NMC (Nurse) or HCPC (Paramedic) and meet the personal specification requirements for this role.

You will be responsible for leading a team of clinicians, providing expert management skills to support to them whilst also ensuring a consistently safe, responsive and patient-focused service to those requiring assistance from the Integrated Urgent Care Service. You will work with other healthcare professionals to ensure the patient receives the most appropriate care.

From the Dorset St Leonard's Hub you will be required to safely manage the Clinical callback back and as required perform telephone assessments for members of the public, manage calls from Healthcare Professionals and support IUCS Health Advisors.

The successful candidate will be expected to work flexibly to meet the needs of the service, with shift patterns including a mix of days, nights, weekends and Bank Holidays.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

Dorset HealthCare is in partnership withThe Princes Trustto support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contact to access the support.

Person Specification



  • Registered practitioner to degree / diploma level supplemented by diploma level specialist training and / or short courses or demonstrable extensive experience in the relevant specialty
  • Membership of the relevant Professional Body
  • Learning and Assessing in Practice Qualification or equivalent practice assessors training
  • Evidence of recent professional development in an up to date portfolio
  • Knowledge and understanding of Trust Strategy relevant to role



  • Experience at Practitioner Band 5 level
  • Knowledge and understanding of legislation relevant to Practice
  • Ability to evaluate care leading to improvement in quality standards an service improvement
  • Ability to teach staff new to the clinical area, less experienced staff, students and members of the multi-disciplinary team
  • Able to demonstrate highly developed physical skills where accuracy is important such as in the manipulation of fine tools and materials for patient interventions.


  • Experience of managing change
  • Recent previous experience within a comparable role
  • Experience of multi-disciplinary working
  • Previous line management experience
  • Previous Line management experience



  • Able to communicate effectively at different levels of the organisation in both verbal and written form for example with staff, patients / service users, visitors or external organisations in the exchange of complex,sensitive or contentious information, which will require the use of negotiating and/or persuasive skills.
  • Able to overcome barriers to understanding where there are physical or mental disabilities.
  • Able to analyse and assess sometimes challenging and complex situations requiring interpretation of potentially conflicting situations with the ability to make judgements on appropriate courses of action, requiring consideration of a range of options and the implications of each .
  • Experience of planning and organising complex activities such as organising own time and that of junior staff and learners, planning off duty rota and undertaking discharge planning involving co-ordination with other agencies.
  • Evidence of demonstrating the Trust's values and behaviours.
  • Evidence of complex communication skills both verbal and written to deal with difficult situations
  • Ability to use own initiative within sphere of authority
  • Demonstrated ability at using tact & diplomacy
  • Demonstrable leadership qualities and the ability to perform as a role model
  • Willingness to advance own clinical knowledge, skill and competence based on current evidence

Infromation Technology


  • Evaluate and report data relevant to role using Trust record systems and use of Microsoft Office components such as Word and Excel

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust


St Leonards

Ringwood road

St Leonards

BH24 2RR

Any attachments will be accessible after you click to apply.


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