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Business Improvement & Implementation Manager

London North West University Healthcare NHS Trust
£64,408 to £73,961 a year pa
Closing date
18 May 2024

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Other Health Profession
Band 8B
Contract Type
Full Time
A new and rewarding opportunity is available within the division of Medicine & Therapies for a highly organised, productive and enthusiastic Business Improvement & Implementation Manager, who will support a dynamic leadership team for a large remit of cross-site specialty medicine services.

Suitable for an experienced Service or Operational manager with a track record of successful transformation of services and process improvement, the successful applicant will have outstanding communication, analytical and time management skills. They will be resilient and industrious, establishing strong working relationships with the divisional leadership team to deliver key priority projects under the direction of the divisional director of operations.

Demonstrable experience and understanding of Cerner systems and workflows, administrative structures and processes which support accurate counting and coding of activity, robust PTL management, and service and performance improvement initiatives are integral.

Main duties of the job

The post holder will work closely with the Divisional Director of Operations, Divisional Director of Nursing and Divisional Clinical Director to plan, operationalise and deliver priority service programme and business objectives in the division of Medicine and Therapies.

The post holder will play a vital role in supporting the delivery of the division of Integrated Medicine's Cost Improvement schemes, elective activity targets, inpatient and outpatient processes, standards and the inpatient flow programme, amongst other key agreed service and performance priorities.

The post holder will ensure delivery in accordance with accepted change and project management principles, and a range of good practice techniques and tools and structured management approaches which are relevant and proportionate.

The post holder will actively engage with key stakeholders to ensure transparency across the programme portfolio, so that priorities are clearly understood and expectations proactively managed.

The post holder will contribute to planning and development of longer-term strategic plans, which will impact across the division and organisation, taking into account a broad range of issues locally, regionally and nationally.

The post-holder will take on a leadership role within the division to support and constructively challenge on the division's responsibilities to deliver quality, operational and cost improvement initiatives, including the pace and value of benefits realisation.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
  • Northwick Park Hospital: home to one of the busiest emergency departments (A& E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education / Qualifications


  • Educated to Masters' degree level or working towards gaining equivalent qualifications, or with appropriate experience at a senior level


  • Prince 2 or other Project Management qualification

Knowledge & Experience


  • understanding of the NHS England healthcare system and how it is changing
  • understanding of the background and aims of current healthcare policy and appreciate the implications of this on engagement.
  • Extensive operational management experience within the NHS
  • Extensive experience of scoping, designing, implementing and evaluating complex transformational change projects across organisations.
  • Working with clinicians and service users to ensure their views are heard and translated into service improvements.
  • Knowledge and experience of project management and service improvement tools and techniques including the creation of project trackers, milestones, Gantt charts and reports.
  • Extensive experience of successful delivery of projects in a complex organisational environment, cutting over different settings
  • Demonstrable experience of effectively using the CERNER electronic patient record system

Skills, Abilities and Attributes


  • Highly tuned motivational, influencing and negotiating skills, with proven experience of success with clinicians, directors, external organizations and stakeholders.
  • Developed communication skills for delivering key messages to a range of stakeholders both internal and external some at very senior level.
  • Ability to build very effective relationships and lead partnership working across a range of stakeholders and partners, including clinicians.
  • Able to convey ideas and advice clearly, concisely, with conviction and in a persuasive manner often in the face of opposition or hostility when challenged. Appropriately assertive.
  • Organisationally and politically aware, including the ability to lead and direct strategic groups and work across teams and organisational boundaries.
  • Strong analytical skills. Able to analyze reports and complex administrative and clinical data and act on these appropriately. Able to challenge data and information requests to ensure the end result provides the clarity the requester needs.
  • Able to think strategically and evaluate the long- term impact of proposals.
  • Proficient understanding of CERNER workflows and ability to operationalise service improvements utilising the CERNER systems as appropriate


  • Ability to work with and influence key stakeholders at Executive and Board level
  • Ability to coach and train others on project management tools and techniques

Employer details

Employer name

London North West University Healthcare NHS Trust


Northwick Park Hospital

Watford Road



Any attachments will be accessible after you click to apply.


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