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Community Team Manager

Devon Partnership NHS Trust
£43,742 to £50,056 a year
Closing date
21 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time
This is an exciting time to join the Exmouth Core team as Team Manager, located at St Johns Court Exmouth.

The role as team manager is to support the delivery of Mental Health Community Services across the Exmouth Primary care network.

You will need to have extensive experience of working in community mental health services. You will need to have recent leadership experience.

In return we will offer you a extensive training and career development oppourtunities.

Main duties of the job

The post holder will be responsible for the effective operational management of a Multidisciplinary Team (MDT) including line management of staff, financial and performance management. They will use effective leadership, change management and team building skills to monitor, evaluate and develop the service provided.

In conjunction with the Senior Management Team/and Operational Manager for the MDT, the post holder will support development of the MDT service in their area of responsibility, to become a centre of excellence and expertise in delivering specialist service to adults with a learning disability. This will include ensuring inappropriate hospital admissions are avoided through applying the Transforming Care Agenda.

To ensure delivery of high quality care and treatment through evidenced based practice.

To provide clinical advice and support to the MDT, enabling them to undertake assessments in order to meet the needs of adults with mental health support who are on the caseload.

Ensuring services are driven by the voices of the people who use them. This involves communicating with and working in partnership with a range of clinicians and services, working to change systems and educating where appropriate. It also involves close communication and involvement with family, carers and other stakeholders.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile making time for people challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job description

Job responsibilities

Communication and Working Relationship Skills
  • Work closely with key external personnel including, Police, Social Services provision, Housing, Voluntary and non-statutory agencies and a wider Health and Social Care Community ensuring staff are fully briefed, know and understand the processes and are able to move service users appropriately through the service.
  • Communicate complex and sensitive information with patients, carers and relatives to explain and discuss clinical issues and treatments. Use de-escalation techniques for dealing with clients with learning disabilities who may be hostile or antagonistic in their presentation.
  • Work collaboratively with safeguarding teams across Devon and Torbay.
  • Ensure close liaison with primary health care staff and commissioning colleagues regarding referral criteria into the services and quality standards, and ensure KPI targets are met.
  • Liaise and link with professional stakeholder groups, service providers and agencies to develop mutually helpful working relationships.
  • Act as a point of contact for multi agencies seeking information about the team, or wanting to refer to it.
  • Present information, some of which may be contentious, to staff groups, service user groups, carers groups and other stakeholders using a range of techniques and media.
  • Co-ordinate and investigate complaints and grievances and identify performance management issues taking remedial action as necessary and ensuring that any management lessons learned are identified and disseminated to teams
  • Ensure that any learning from SUIs and RCAs is identified, disseminated and where necessary put into practice.
  • Develop and maintain relationships with key local service providers at all levels to support innovative service development, early detection and relapse prevention.
  • Develop working links with other agencies to support the growth of partnership and joint work, particularly with mental health teams, inpatient services and primary health care services.

Analytical and Judgemental Skills
  • Assess and advise accordingly on issues surrounding the complex needs of people with Mental health
  • Identify existing/potential barriers in accessing mainstream health services for people with a MH, and promote initiatives to overcome these barriers.
  • Support the development of community based solutions and care packages to avoid admission to or facilitate timely discharge from inpatient settings, liaising and working with the ward based and community based Psychiatric, mental health teams, primary care, social care and commissioning colleagues.
  • Consider complex facts or situations, requiring analysis, interpretation and comparison of a range of options
  • Ensure MDT use an evidence based holistic and systemic approach to assessment and intervention that enables a person to remain at the centre of their care planning.
  • Participate and co-ordinating effective risk taking and risk management strategies for individuals, services and corporately for the MDT

Planning and Organisational Skills
  • Manage/organise referral processes to ensure appropriate referrals are allocated within the Team and staff are deployed accordingly.
  • Plans delivery of specialist learning disability care, allocation and deployment of staff, coordinates multi agency activities
  • Chair blue light meetings for people at risk of hospital admission.
  • Co-ordinate MDT team response to presenting crisis and co-ordinate interagency core group meetings as required.
  • Support team colleagues in the co-ordination of interim multi-disciplinary intervention strategies during periods of crisis to manage the risks presented to the individual, their support service and the wider community.
  • Support the development and maintenance of multidisciplinary and interagency core groups that work together to produce shared complex assessment strategies
  • Actively participate in multi-agency forums ensuring that the development and delivery of integrated local services is in line with local need.
  • Ensure that service delivery is delivered in accordance with operational policy, agreed quality standards, performance standards and any service level agreements.
  • Pro-actively lead on business continuity within the team, working with other managers to ensure that there is a robust plan for the service that links in with the Trusts Major Incident Plan.
  • Ensure adequate staff cover to provide safe and effective practice.
  • Support and enable mainstream health services to make reasonable adjustments with their care delivery for people with learning disabilities.

Responsibility for Patient/Client Care, Treatment and Therapy
  • Promote and develop high standards of clinical care in accordance with NICE guidance.
  • To carry a caseload that reflects the professional expertise of the post-holder
  • Assesses, develops and implements care programmes. Provides highly specialist advice.
  • Responsibility for delivery of a service for a geographical area
  • Monitor, evaluate and action plan team members with regard to their clinical performance, care plans and caseload management.
  • Implement a formal and active system of caseload review and caseload management that will enable achievement of local and national targets.
  • Be responsible for maintaining clinical governance standards within the MDT as DPT policy.
  • Have an ongoing awareness of complex clinical risk situations within the team and advise/support clinicians on actions to be taken to respond to risk.
  • Review all incident reports and complete serious incident reports when required.
  • When required chair meetings relating to clinical management of individual clients where high levels of risk are involved.
  • Attend other meetings relating to risk management where MDT is involved and other agencies have a statutory role as chair.
  • Ensure that appropriate action is taken to safeguarding adults. This will include providing and receiving highly complex and sensitive information in relation to safeguarding adults, and implementing relevant care plans.
  • Contribute to the development of specialised strategies, tools and interventions to reflect the changes in research and best practice to inform client care.
  • Contribute to review and development of assessment and treatment pathways for referrals to the MDT according to changing national and local policy.
  • Contribute/advise on the development of care pathways within mainstream services to help them create reasonable adjustments.

Person Specification



  • A professional mental health qualification to degree level or equivalent with current UK professional registration.


  • Post graduate qualification relevant to specialism
  • Management qualification
  • Training to level 3 in Safeguarding children and young people: roles and competencies for Health Care staff



  • Extensive experience of managing a busy caseload of clients with a range of mental health problems.
  • Substantial experience of working at a senior clinical level.
  • Working within a community mental health setting in either the statutory or voluntary sector.
  • Providing clinical supervision and managing staff.
  • Budget management.
  • An excellent understanding of the NSF and Mental Health Act/ Mental Health Capacity Act requirements.
  • CPA Process


  • Setting up or working within a new service.
  • Awareness of community structures and social care options and processes
  • Understanding of recovery principles in Mental Health

Employer details

Employer name

Devon Partnership NHS Trust


Devon Partnership Nhs Trust

St. Johns Road




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