Skip to main content

This job has expired

Band 5 Office Manager - Cardiology

University Hospitals Birmingham NHS Foundation Trust
£28,407 to £34,581 a year
Closing date
4 May 2024

View more

Other Health Profession
Band 5
Contract Type
Full Time

Job Details

An exciting opportunity has arisen for an enthusiastic individual to take on the role of Office Manager based at Heartlands Hospital.

The post holder will be required to line manage a group of Medical Secretaries across Heartlands, Solihull and Good Hope Hospitals monitoring compliance of appraisals and ensure mandatory training is up to date. You will also be required to provide secretarial support to the team.

You will work closely with the Operational Team to continuously monitor internal & external targets and standards relating to data quality and performance. You will also be required to support and encourage a culture of continuous improvement throughout the Secretarial team.

The post holder will be required to undertake a significant amount of HR work and so experience of line managing a large group of staff is essential. You will be required to manage and monitor sickness absence, referring staff to Occupational Health and undertaking sickness absence and well-being meetings up to and including stage 3. In addition, you will be required to undertake recruitment and selection, managing rotas, approving annual leave and dealing with any day to day staffing queries as they arise.

The role is busy and at times can be challenging, so we are looking for a well organised individual who has significant experience in staff management.

Main duties of the job

To ensure the workload is planned and carried out efficiently, on time, and in accordance with all policies, protocols and guidelines

To line manage the administration staff plan and organise staff rotas, annual leave and recruitment of administration staff ensuring appropriate resourcing levels are maintained.

To hold regular team meetings, conduct regular 1:1s, participate in administrative team meetings, service development meetings, senior management team meetings and any other relevant meetings across sites as required

To generate and update statistical and management reports as and when required

To prioritise the demands of the team, managing frequent disruptions and conflicting priorities

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

Job responsibilities

  • To plan the day-to-day workload and to ensure the workload is carried out efficiently within the required timescales, dependant on the ever-changing needs of the service
  • To plan and organise staff rotas and annual leave
  • To actively participate at Senior Management Team meetings and be part of strategic and organisation plans in order to deliver services within recognised frameworks to ensure a fully coordinated and supportive administrative team for the service/department
  • To adhere to standards for record keeping, maintaining accurate records of interventions and activities
  • To be responsible for maintaining an effective filing system for all departmental paperwork and electronic records and delegation for filing within the team
  • To lead on the team's administrative systems and processes and implement improvements to the service on an on-going basis
  • To hold regular team meetings, conduct regular 1:1s, participate in administrative team meetings, service development meetings, and any other relevant meetings across sites as required
  • To maintain confidentiality and manage information sensitively, demonstrate discretion and respect when communicating with patients, colleagues and others
  • To deal with complex information and ensure team members are aware of any issues
  • To be responsible for ensuring that the department is resourced appropriately at all times
  • To identify training and development needs of the administration team
  • To line manager the administration team including sickness absence, appraisals etc
  • Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel, Access (database) to produce letters, presentations and other relevant correspondence
  • To assist with the collection and provision of statistical data as required
  • Receiving and dealing with telephone enquiries as appropriate
  • Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department
  • To implement and maintain excellent standards of practice and regularly evaluate these
  • To ensure protocols and guidelines are developed and adhered to
  • To ensure staff have access and are aware of Trust policies
  • To generate and update statistical and management information including reports as and when required
  • To be able to identify risks within the department and escalate as appropriate
  • To prioritise the demands of the team, managing frequent disruptions and conflicting priorities
  • To maintain a professional and confidential approach to work at all times
  • To analyse and promptly respond to problems or queries as required

  • In a courteous and professional manner, respond positively and promptly to enquires and incoming calls. Deal with routine enquiries relating to administration activities. Take the appropriate course of action and where necessary, liaising with others as appropriate
  • Act with discretion at all times to take and record accurate messages, redirecting queries where suitable
  • Provide effective communication and problem solving both face to face and via telephone
  • Responsible for dealing with highly complex matters which may be highly emotional and highly distressing which may require persuasive, motivational or reassurance skills
  • Liaise with members of the public as required regarding complaints, using tact, sympathy and diplomacy to obtain relevant information and ensure that this is passed accurately and immediately to the appropriate person/department
  • Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g., aggressive or demanding behaviour
  • Attend departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

Analytical and Judgemental Skills / Freedom to Act:
  • Ability to make decisions and take actions relating to enquiries/complaints etc.
  • Ability to recognise situations that should be escalated to the appropriate persons
  • Ability to take prompt and appropriate action when dealing with all matters exercising initiative and autonomous judgement which may be highly complex multi stranded situation

Planning and Organisational Skills:
  • Prioritise own workload and the workload for the administration team ensuring the provision of an efficient administration service
  • To ensure protocols and guidelines are developed and adhered to
  • Arrange conferences, training including venues and hospitality as required

Policy and Service Responsibilities:
  • Work collaboratively as part of the management team
  • Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures, protocols and code of conduct and ensure they are adhered to
  • Implement changes to working practices for own work area
  • To establish and continue improvement of office information systems and procedures to ensure an efficient and effective service
  • To be aware of technological advances and propose new ways of working in relation to service improvements

Responsibility for Financial and Physical Resources:
  • Have a personal duty of care for all equipment and resources used
  • Maintain stock control such as stationery, equipment and uniforms
  • To handle cheques, donations and patient property and forward them to the relevant department
  • Orders stock and stationery, authorised signatory for travel arrangements and meeting expenses

Responsibility for Staff:
  • Line manages the administration staff which includes secretaries, clerical and receptionist staff within the team
  • Responsible for the induction and training of all new members of staff
  • Demonstrate own activities to new / less experienced staff
  • Take a lead role in the recruitment of administration staff

Responsibility for Information:
  • Transcribe minutes of meetings, case conferences as required
  • To develop and maintain an efficient filing system
  • Prepare documentations such agendas, presentation, patient leaflets etc. using a range of IT software
  • Be responsible for confidentiality in line with Trust policy and procedures
  • Ensure data is accurately inputted using a variety of Trust IT systems in a timely way
  • Strictly adhere to Caldicott and the Data Protection Act
  • Ensure all information held is kept up to date
  • Be responsible for the quality of information Photocopy, scan and distribute documents as required
  • Shred and destroy confidential documentation in line with Trust policy
  • Provide information / produce reports as appropriate
  • Input staff information into the Electronic Staff Record (ESR) adhering to confidentiality and only accessing the information required to fulfil the role/task

Research and Development:
  • Undertake surveys and routine audits of own work as and when required

Person Specification



  • Degree in Business Administration or relevant subject or equivalent work experience and training


  • * GCSE Maths and English
  • Qualifications in Administration



  • * Experience of dealing with the Public/Customer service experience
  • * Experience of working in an Administrative role with a proven track record of problem solving and managing a team of staff
  • * Experience of managing complex diaries using own judgement when dealing with conflicting appointments and priorities
  • * High proficiency of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
  • * Experience of working in a busy environment working independently and exercising judgment and decision making skills


  • Experience of using IT systems
  • Experience of working in healthcare

Additional Criteria


  • * People management experience
  • * Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • * Excellent keyboard / IT skills ensuring accuracy
  • * Highly developed prioritisation skills
  • * Organisation and coordination of meetings including the transcribing of minutes
  • * Good time management skills
  • * Ability to deal professionally with enquiries from staff, Patients and Visitors
  • * Confidentiality and tact necessary for dealing with
  • * people at all levels, and the most complex and sensitive information
  • * Ability to pay attention to detail where there are predictable interruptions to the work pattern
  • * Ability to deal with stressful situations and sensitive issues
  • * Ability to work under pressure whist meeting deadlines and adapt to changes in demand and workload
  • * Work effectively and flexibly as part of a team to meet the needs of the services
  • * Confident in dealing with people at all levels
  • * Must be able to demonstrate an understanding of equality and diversity
  • * Mature open and flexible approach to work
  • * Demonstrates care and compassion
  • * Good inter-personal and communication skills.
  • * Good organisational skills
  • * Team Player
  • * Conscientious
  • * Demonstrates reliability, motivation and commitment
  • * Ability to travel to multiple sites
  • * Ability to work under pressure and deal with stressful situation

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust


Heartlands Hospital

Bordesley Green E


West Midlands

B9 5SS

Any attachments will be accessible after you click to apply.



Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert