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Head of Technical Services

University Hospitals Plymouth NHS Trust
£58,972 to £68,525 Per Annum
Closing date
1 May 2024

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Other Health Profession
Band 8B
Contract Type
Full Time
Are you a seasoned leader with a passion for driving excellence? We are seeking a dynamic individual to lead our Technical Services department, a pivotal leadership role within our organisation. As the Head of Technical Services, you will spearhead our strategic initiatives, guiding a talented team towards innovative solutions and unparalleled performance.

We welcome applications from experienced leaders from diverse backgrounds, as we prioritise aptitude, vision, and a track record of success. If you're ready to make a significant impact and lead with excellence, join us in shaping the future of University Hospital Plymouth NHS Trust. Apply now and join us on an exciting journey of growth and achievement!

Please note, previous applicants need not apply.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

As Head of Technical Services you will be joining our Digital & Innovation (D& I) Services Team. D& I Services provide Digital support and services to approximately 11,000 users across multiple organisations in the Plymouth Health Community such as UHP and the following partner organisations: Livewell Southwest Harbour Drug & Alcohol Services Southwest Medical Defence Group.

The role will have autonomy to lead and manage the development and delivery of local IT Infrastructure strategies, programmes, and services. The post holder will also contribute to local, regional, and national strategies, programmes, and service management, taking a leading role where appropriate.

The post holder will also:
  • Provide corporate strategic D& I leadership to the D& I Technical Department and expert advice on healthcare D& I infrastructure to the Trust.
  • Assist in the development and execution of an D& I strategy, impacting on the whole organisation, to ensure the Trust has the right systems available to deliver effective patient care.
  • Present to senior groups as required to ensure D& I issues maintain a high profile, including the presentation of highly complex, sensitive, or contentious information when significant barriers to acceptance exist.
  • Provide professional leadership for the wider Informatics community within the Trust and for all aspects of D& I throughout the organisation.
  • Provide expert advice and guidance to managers, health professionals and others on D& I-related issues.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job description

Job responsibilities

The post holder will be responsible for the management and performance of the D& I Technical services including End User Compute, Networks and Systems Infrastructure services.
  • The post holder will be expected to work with Senior Managers across D& I, the Trust and the wider Devon ICS.
  • Provide effective management of the teams within the Technical Services function, ensuring a reliable, resilient and high performing infrastructure.
  • Ensure effective IT service management and supplier management.
  • Provide assurance that D& I services are secure and compliant with relevant legislation.
  • Support organisational change, innovation, and excellence.
  • Support the Trusts long and short-term strategic intentions by developing the infrastructure and capacity.
  • Provide expertise of best practice methodologies, regulatory requirements, policy imperatives, innovation, and technological developments.
  • Manage key risks.
  • Ensure good financial management (revenue and capital), including service recharging where appropriate, contract management, asset management and budget management.
  • Act as the Senior Responsible Officer for various infrastructure projects that will support the Digital Programme Board.

For further details, please see the attached JD

Person Specification

Knowledge & Experience


  • Demonstrable experience & expertise in D& I management and staff management
  • Highly developed specialist proven knowledge, underpinned by theory and demonstrable experience of supporting and management within a relative technical discipline and environment or other enterprise scale IT infrastructures.
  • Proven knowledge of financial and business analysis techniques with sound financial understanding.
  • Demonstrable experience of producing and presenting business cases for IT investment, including examples of successfully gaining funding approval.
  • Demonstrable experience of monitoring budgets and business planning processes
  • Demonstrable experience of developing and implementing action plans to agreed timescales and tight deadlines.
  • Demonstrable experience in managing multiple projects.
  • Proven knowledge of Service Management and Service Delivery principles, specifically demonstrable experience of working in an ITIL complaint organisation and working with an ITIL complaint operating model
  • Demonstrable experience of managing and reporting on risks.
  • Significant demonstrable experience of leading Technical Teams.
  • Demonstrable experience of managing large IT procurements, including contract negotiation and supplier management.
  • In depth specialist proven knowledge of D& I procedures


  • Networking: being able to work within the Trusts, with other NHS Trusts, national forums and technology specific groups
  • Awareness: up to date with national directives.
  • Demonstrable experience working and managing in a Healthcare setting.



  • Educated to master's level or equivalent demonstrable experience of working at a senior level in specialist area
  • Extensive proven knowledge of specialist areas, acquired through post graduate diploma or equivalent demonstrable experience or training plus further specialist proven knowledge or demonstrable experience to master's level equivalent
  • Professional certifications or equivalent relevant demonstrable experience in managing enterprise IT infrastructure
  • Management qualification or significant relevant demonstrable experience


  • Project management qualification (e.g., PRINCE 2)
  • ITIL certification
  • Health Service related management qualification or equivalent demonstrable experience

Aptitude & Abilities


  • Must be able to prioritise own work effectively and be able to direct activities of others
  • Demonstrable experience of managing and motivating a team and reviewing performance of the individuals
  • An expert in their field. Analyses, interprets and resolves highly complex D& I problems where there is no precedent and where other leading opinions may conflict
  • Can act without reference to manager as a lead specialist in their area
  • Works autonomously, guided by their interpretation of national policy and regulations.
  • Ability to lead and manage a team of technical managers and engineers
  • Strong interpersonal, time management, negotiation and influencing skills with relevant stakeholders (i.e., suppliers).
  • Ability to convey and comprehend complex technical matters with non-technical persons.
  • Numerate and with demonstrable experience of interpretative reporting and demonstrable experience of statistical analysis.
  • Ability to chair meetings and forums


  • Excellent presentational skills
  • Flexibility and a creative approach to designing complex enterprise computer and voice systems and networks

Employer details

Employer name

University Hospitals Plymouth NHS Trust


Plymouth Science Park

1 Research Way, Derriford



Any attachments will be accessible after you click to apply.


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