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Head of Service - Audiology

East and North Hertfordshire NHS Trust
£70,417 to £81,138 per annum
Closing date
4 May 2024

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Healthcare scientist, Audiologist
Band 8C
Contract Type
Full Time
We are recruiting for a Head of Service - Audiology who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

Are you committed to continuous improvement? Do you have senior clinical leadership experience that will support change? Are you confident in working in complex environments? if so, we have an exacting opportunity to join East & North Herts as the Head of Service for Audiology.

The post holder will be the consultant level healthcare science leader of the Audiology service, with responsibility for the delivery, quality assurance and on-going development of services, working across our four sites.

The Head of Service will work with the Corporate Leads, General Managers, Clinical Directors, Service Managers to enable the identification, scoping, agreement and delivery of specific quality and efficiency improvement projects and programmes which help to deliver a culture of continuous improvement within the Audiology Department including the Newborn Screening Service.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!

Main duties of the job

You will support the senior management team to improve access to the full range of audiology services. This will include participating in the development and implementation of national and local policy across the department to ensure that patients receive the highest quality of evidence-based care.

You will work to modernise referral pathways, leading on key projects with the clinical director and general manager to support improved delivery of clinical services and support implementation of renewed processes which further improve patient care within the department.

Professional leadership of healthcare science staff within the Audiology service

Quality assurance and clinical governance

Financial integrity

Personnel management

Progression and development


Referral to treatment compliance and reporting

Innovation and research

Audit and delivery of Trust policies and procedures of the department

Development of clinical pathways to ensure lean working with efficient use of resources.

Procurement contracts and efficient purchasing

Support for allied activity, including ENT

Promote the application of good scientific practice (as defined by the Academy of Healthcare Science) across the service.

About us

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:
  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications / Training


  • MSc. in Audiological Sciences
  • Successfully attained the Scientist Training Programme (or equivalent e.g. CAC,HTS) Current HCPC statutory registration as Clinical Scientist (Audiology)
  • Evidence of active continual professional development (CPD) in accordance with statutory registration body
  • Relevant post-graduate Healthcare Management /Leadership Qualifications


  • On Academy of Healthcare Science (AHCS) Higher Specialist Scientific Register (HSRR)
  • Project management qualification Higher level degree PRINCE 2 Doctorate degree (PhD or AuD) or equivalent level of knowledge in Audiology

Previous Experience


  • Extensive experience in provision in clinical audiological services underpinned by advanced expert/specialist theoretical knowledge (breadth and depth)
  • Proven experience of full accountability and responsibility for all aspects of a clinical audiology services, regional and tertiary service (diagnostic, rehabilitative, adult and paediatric)
  • Able to work autonomously with proven senior level Clinical Scientist leadership in all aspects of audiological services
  • Have significant evidence of management and leadership experience and acumen
  • Proven experience in leadership of service redesign and commissioning discussions Proven experience of research, author, or co-author of peer reviewed research papers


  • Experience of previous project management within Audiology



  • Excellent written and verbal and interpersonal communication skills
  • Excellent working knowledge of NHSP Advanced planning and organisational skills
  • Excellent IT knowledge and skills
  • Ability to act autonomously within the scope of the role, and develop and 14 implement strategic plans
  • Ability to both lead and work within a multi disciplinary team
  • Advanced analytical and judgement
  • Ability to carry out all testing to a high standard using equipment competently and with accuracy
  • To be able to perform and have a scientific understanding / able to provide the interpretation of the results of various types audiometric/ electrophysiological testing available in the Audiology practice



  • Experience of analysing complex data with multiple components of information in both qualitative and quantitative formats.
  • Knowledge of research, audit, data collection and analysis methodologies.
  • A commitment to and proven interest in improving scientific practice and its direct application to patient care in a clinical environment including:
  • Conversant with national standards and developments in audiological sciences.
  • Awareness of and involvement in professional affairs and policy development at national level
  • Proven ability to make policy decisions for future clinical provision of the audiological services and evidence of taking responsibility for implementation.
  • Ability to analyse and interpret highly complex scientific, technical and medical information/data
  • Ability to make sound scientific, clinical and managerial judgements based on interpreting highly complex results, facts or situations to provide advice even in cases where expert opinions differ
  • Sound financial budgetary and management skills
  • Able to plan and prioritise complex workload for audiological services demonstrable ability to supervise and take responsibility


  • Knowledge and understanding of current NHS structures and health and social care delivery systems
  • Evidence of Achieving Transformation which has resulted in positive change in a health and/or social care setting

Other Requirements


  • Experience and evidence of engagement around the equality, diversity and inclusion agenda. Able to actively support the development of a culture that recognises and promotes equality, values diversity, and actively leads by example in deploying these qualities
  • Understands the impact on equality, diversity and inclusion issues in all aspects of service delivery and planning
  • Role model our Trust values every day

Employer details

Employer name

East and North Herts NHS Trust


Lister Hospital

Coreys Mill Lane



Any attachments will be accessible after you click to apply.


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