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Operational Support Officer

Northamptonshire Healthcare NHS Foundation Trust
£35,392 to £42,618 a year pa, pro rata
Closing date
4 May 2024

View more

Other Health Profession
Band 6
Contract Type
Full Time
Northamptonshire Healthcare NHS Foundation Trust is pleased to offer and new opportunity for an operational support officer for Specialist and Secured Services.

This role will provide personal assistant responsibility for the Service Director and Business Manager function for a range of specialist and secure services including prison health, gender services and forensic mental health. This is an essential role in driving the delivery of effective business through strong administrative and project delivery support.

This job requires particular skills in prioritising and juggling competing demands and priorities. If you are passionate, self-motivated and proactive in providing exceptional administrative support then this may be the role for you.

Base negotiable

Main duties of the job

The post holder will be responsible for leading individual packages of work and business support across the Specialist & secured Services. This will include delegated responsibility for specific areas of work, as well as general management support to ensure quality delivery of the service.

The post holder will also take a lead on specific projects or aspects of a project with responsibility for day-to-day delivery and adjusting plans as required to ensure that risks and issues are mitigated. They will work with clinicians and managers to ensure provision of the best possible patient experience and service delivery.

The role will also provide dedicated personal assistant duties to the Service Director and provide a comprehensive and highly efficient administrative function to enable senior level Operational and Managerial responsibilities.

You will be able to work flexibly and on your own initiative when necessary and to function as the 'right hand' of the Service Director. You will also undertake research and produce reports to manage delegated projects and to be a first point of contact and resource for information.

You must possess and be able to evidence excellent organisational and inter-personal skills and be able to communicate effectively with a wide range of people. Excellent IT skills and advanced competencies in Excel and PowerPoint are essential.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services we also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible.

NHFT promotes a culture of learning to improve the care and safety of our patients and staff, which focuses on people who enable our Trust to be 'outstanding' by supporting opportunity, innovation, development and growth.

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Person Specification



  • Excellent proficiency in Microsoft word, excel and outlook
  • Excellent organisational skills with the ability to demonstrate methodical, accurate and efficient work
  • Excellent verbal/written communication skills


  • Skills in management of SystmOne data



  • Knowledge of change management systems and techniques
  • Commitment to personal and professional development
  • Educated to degree level or equivalent qualification or experience.


  • knowledge of NHS systems and processes



  • Experience of financial and budget management including raising and following up on purchase orders
  • Proven practical experience of setting up and maintaining effective and efficient workflows and administrative systems
  • Previous demonstrable experience of data collection, presentation and report writing


  • NHS experience
  • Previous Project management experience

Employer details

Employer name

Northamptonshire Healthcare Foundation Trust


Brightfields Business Hub

Bakewell Road



Any attachments will be accessible after you click to apply.


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