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Transaction Services Manager

University Hospitals Bristol and Weston NHS Foundation Trust
£28,407 to £34,581 a year Dependant on experience
Closing date
4 May 2024

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Other Health Profession
Band 5
Contract Type
Full Time

Job Details

The post holder will be responsible for the day-to-day management of a large, dedicated transaction services team across two sites within Finance. Working closely with the Deputy Head of Transactional Services, to deliver a high-quality customer service to all stakeholders.

They will be familiar with departmental goals and aligning targets against key objectives. It is essential to have previous line management experience, to confidently direct the team and act as an escalation point for issues. You will allocate and monitor workloads, working in an agile manner to meet changing business needs, possessing excellent organisational skills and an ability to manage competing demands.

To be successful in this role you will demonstrate your knowledge and experience of both the Accounts Payable and Receivable functions, with a willingness to learn to provide cross-cover supervision with the other managers within the area as needed. The post holder should be a subject matter expert, familiar with processes and supporting documentation, with an ability to identify and contribute to the Trust's continuous process improvement projects.

You will be willing to share your knowledge to support the team, identifying training needs and ensuring your team are skilled as required. The post holder will be responsible for dealing with complex matters, resolving account issues/disputes collaborating with suppliers, customers, and other key stakeholders.

Main duties of the job

The post holder will be confident in managing a large volume of data and high value transactions with an ability to manipulate and sort data as required to produce management information and complete month end procedures.Analysing complex and commercially sensitive financial information to problem solve and identify errors.

The post holder should have good working knowledge of excel and be competent in presenting and interpreting data.

This vacancy will be based at either University Bristol and Weston Foundation Hospital - Trust HQ and/or Weston General Hospital, with an element of remote working.

The individual will be responsible for the daily supervision of the team establishing 1-2-1s managing performance conducting appraisals and providing training and development to team members. With an ability to adapt to changing business needs as required. They will need to demonstrate their ability in terms of planning and organising team workloads, adhering to set timetables and strict deadlines, meeting targets and KPIs, ensuring requests are actioned in line with policy, procedures and are audit compliant.

They will deal with complex queries and be the escalation point for queries from your team members and provide advice and guidance to the finance and non-finance managers. The post holder will be keen to assist in identifying areas for improvement, proposing changes to policy and procedures to gain efficiencies and improve KPIs.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience


  • oExperience of managing and maintaining all aspects of a computerised Purchase Ledger function within a large organisation
  • oExperience of staff management
  • oEvidence of previous experience within the NHS or a large business organisation
  • oExperience of recruitment, selection, and training of staff
  • oExperience of dealing with confidential and sensitive team member issues
  • oExperience of handling and resolving all nature of team member issues in accordance with HR policies
  • oExperience of liaising with internal and external auditors, other government agencies, and professional advisors, discussing and implementing agreed recommendations


  • oExperience of working as part of a management team

Skills & Abilities


  • oExcellent communication and interpersonal skills
  • oAbility to motivate, manage and team-build to optimise performance
  • oAbility to work effectively with a flexible and adaptable approach
  • oAbility to work in an organised manner
  • oAbility to identify objectives and initiate action to achieve results
  • oAbility to act in a resilient manner and work under pressure
  • oAbility to frequently switch between complex tasks with no prior notice to meet demands of third party stakeholders



  • oCommitted, self-motivated, and able to act on own initiative
  • oRespecting Everyone
  • oEmbracing Change
  • oRecognising Success
  • oWorking Together

Qualifications & Training


  • oDegree in relevant qualification or equivalent experience
  • oEvidence of CPD or qualification in transaction services or equivalent experience
  • oLevel 3 NVQ Customer Care and Management or equivalent experience
  • oEvidence of previous management experience within the NHS or a large business organisation

Employer details

Employer name

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)


Trust HQ

Marlborough Street



Any attachments will be accessible after you click to apply.



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