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Service Owner

The Newcastle upon Tyne Hospitals NHS Foundation Trust
317 Regent Point
£35,392 to £42,618 per annum
Closing date
4 May 2024

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Other Health Profession
Band 6
Full Time
Service Owners provide a vital function to frontline clinical staff across the organisation, ensuring that digital solution(s) are fit for purpose, maintained and developed throughout their lifecycle. The post holder will be the technical lead for a suite of new infection control systems including ICNet Infection Prevention, ICNet Surveillance, ICNet Pharmacy and Outbreak Manager.

In collaboration with the Director of Infection Prevention & Control, Infection Control Matron and several other senior stakeholders, this post will be pivotal to the ongoing adoption, maintenance and development of the ICNet application suite. The post holder will support senior stakeholders in defining and implementing the long-term product vision, opening feedback channels and leading stakeholder design groups to design and build innovative solutions and to enhance system integration.

This post will be at the forefront of ensuring the smooth and efficient implementation of developments related to these business-critical tools and will be a driving force for continuous improvement.
  • Interview Date Thursday, 16 May 2024
  • 37 Hours 30 Minutes/Week
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

The post holder will support frontline teams, senior stakeholders and the Director of Infection Prevention & Control in relation to ICNet:
  • Monitor the Trust's key suppliers' roadmaps and understand the effects of changes, on the Trust
  • Facilitate the process to define and maintain clinical application integration within and across applications
  • Ensure the smooth integration of new technology into the current architecture of the Trust
  • Ensure new solutions provide a robust foundation for daily operations and the ability to support future developments
  • Support high level system validation processes and provides guidelines for targeted implementation and system testing
  • Fulfilling user requirements by the production of high-level designs for solutions and systems for all clinical and non-clinical systems.
  • Supports the development of systems strategy and application design
  • Regularly review the working issues of key clinical and clerical staff in the Trusts
  • Ensure the delivery of the appropriate business solutions, including use case definition and requirements, functional and architectural designs
  • Contribute to the work of Business Solutions, providing expert advice and contributing to the production of quality artefacts and outputs of the team

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of �1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Job description

Job responsibilities

  • The post holder will support the EPR Manager and serve as the Service Owner of a related range of Information Technology systems, providing system, process, and problem resolution expertise across applications and interfaces.
  • Evaluate and document the Trusts operational processes, including analysis and proposed revisions to optimise current processes to achieve the maximum realisation of benefits to the Trust.
  • Assist with the design and documentation of system functional requirements, the development of deliverables, custom development efforts and project-based planning documents.
  • Work with Trust staff, partners and vendors to evaluate, develop and implement solutions, including both packaged system solutions and custom development applications.
  • Assure quality of information through business case and application-level testing validates test results to business needs and benefits.
  • Work with Trust staff, partners and vendors to deploy applications.
  • Design and document system level, operations level and end user level procedures to support business applications.
  • Provide ongoing troubleshooting, support and maintenance of product applications.
  • Drive innovation and development of a related range of Information Technology systems across the Trust.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Qualifications & Education


  • Possess a degree including courses in computer programming, systems analysis, system development, or systems engineering OR has acquired skills and knowledge via an extensive portfolio of practical experience


  • ITIL v3/4 Foundation

Knowledge & Experience


  • Have experience of realising business benefits derived from project deliverables
  • Have experience in project management techniques, ideally holding a recognised project management qualification
  • Have experience in applying service management techniques
  • Hands on clinical applications management experience


  • Knowledge of NHS Structures and functions
  • Knowledge of NHS Procurement Standards
  • Experience of working as part of a multi-disciplinary team

Skills & Abilities


  • Have the ability to converse fluently, logically and confidently with a wide range of levels of staff
  • Be skilled in conflict management and effectively managing the most challenging relationships among partner organisations, vendors/suppliers and other team members
  • Have effective organisational and coordination skills, combined with ability to work to deadlines under pressure
  • Recognise subtle problems with system design or performance and act appropriately to improve the condition, seeking validation of actions in advance as appropriate

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust


Regent Point

317 Regent Point


Any attachments will be accessible after you click to apply.


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