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Deputy CTO for Operations

University College London Hospitals NHS Foundation Trust
£107,637 to £122,695 Per annum inclusive of HCAS
Closing date
4 May 2024

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Other Health Profession
Band 9
Contract Type
Full Time

Job Details

The Trust seeks to be a world-leader in the utilisation of technology in healthcare, both to support modern and effective patient care and to further our track record in research, innovation, and education. Our Digital Healthcare Technology arm is led by UCLH's Chief Technology Officer (CTO) to build and run the technology platform for our healthcare services, including our integrated electronic health record Epic which went live in 2019.

We have created an exciting new role of Deputy CTO for Operations, reporting to and deputising for the CTO alongside another senior deputy role focussed on Architecture. Your key responsibilities will include:
  • Manging our Projects, Service Delivery, and System Management teams and delivering all business-as-usual technology service functions.
  • Leading the production and implementation of our operational technology strategies as we approach the end of our current ten year IT outsourcing contract in 2027 and shape our plans for the next ten
  • Acting as a key interface between Digital Healthcare Technology and the wider organisation, playing a visible leadership role and building strong stakeholder relationships
  • Deputising for the CTO at key meetings at the Trust's most senior level
  • Leading the commercial management of our major outsourced technology partner and building relationships with wider commercial suppliers for service delivery

Main duties of the job

We are looking for a senior technology leader with excellent operational, stakeholder, and commercial management skills. You will need experience of working at a senior level in a large, complex provider of safety-critical services. Previous experience gained within healthcare is desirable, but not essential. This is a people-focussed technology role, where your ability to inspire your team, develop the right culture and behaviours, and build strong relationships with wider Trust staff, external stakeholders, and our commercial partners will be vital to your success.

In return, we offer a challenging and exciting role at the heart of one of the UK's foremost, progressive, digital healthcare settings where you can have a major impact on our future direction and service delivery.

The Closing Date for applications will be 11.59pm on Tuesday 7th May.

PLEASE NOTE: Shortlisted candidates will be notified by Friday 17th May. The shortlisted candidates will then be invited to present to a small Stakeholder Panel on Tuesday 4th June (held via MS Teams) and attend an Interview Panel in person on Thursday 6th June. Ahead of those activities, candidates will have been invited to complete some online psychometric assessments.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National ENT and Eastman Dental Hospitals
  • University College Hospital Grafton Way Building
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person Specification



  • Extensive experience of complex technology and systems delivery
  • Experience of managing delivery and performance of commercially provided IT systems and services
  • Significant experience in a Senior ICT management role including working with a range of diverse senior stakeholders
  • Experience of managing large complex budgets and commercial service delivery contracts
  • Experience of managing large technical teams
  • Experience of delivering mission critical technology services and systems

Skills and Abilities


  • Highly developed people management skills with experience of all areas of staff management e.g. disciplinary, performance
  • Highly developed programme and project management skills gained through working at a senior level
  • Highly developed commercial and financial management skills gained through working at a senior level
  • Extensive knowledge and strong understanding of systems implementation lifecycle
  • Very good communication skills including the ability to articulate technical aspects to non-technical colleagues and senior managers
  • Familiarity with information systems management practices (e.g. ITIL)
  • Good practical knowledge of IT systems at the infrastructure, application, business process and information layers
  • Proven ability in coaching colleagues
  • Ability to prepare and maintain complex documents using modern desktop tools
  • Strong analytic ability with large complex datasets, using modern tools to maintain, analyse and present data



  • Degree or other qualification or evidence of relevant on-job qualification in e.g. Informatics, Engineering, Computer Science, Technology, Service Delivery


  • Relevant qualification to Masters level in Engineering, Science, Healthcare or related area
  • Recognised formal certification in at least one other area of professional IT - e.g. project management, digital safety management, information governance
  • Knowledge of the design and operational management at least one type of specialist clinical record system in acute healthcare - e.g. EPR, PACS, pharmacy, digital pathology, LIMS, occupational health etc
  • Membership of relevant professional body

Employer details

Employer name

University College London Hospitals NHS Foundation Trust


University College London Hospitals

149 Tottenham Ct Rd



Any attachments will be accessible after you click to apply.



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