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Learning Disability Single Point of Access Clinical Team Manager

Devon Partnership NHS Trust
£43,742 a year pro-rata 18.75 hours per week
Closing date
4 May 2024

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Mental health, Learning disability nurse
Band 7
Contract Type
Part Time
The post holder will team manage the LD Single Point of Access Team which triage all referrals into the Learning Disability Service. The post holder will predominantly work between the hours of Monday to Friday 09:00 17:00.

The post holder, supported by the Senior Operations Manager will be responsible for the effective operational management of the service including line management of staff, performance and financial management. They will be required to make advanced clinical decisions to support the team when triaging and progressing referrals.They will use effective leadership, change management and team building skills to monitor, evaluate and develop the service provided.

Main duties of the job

The post holder will be responsible and accountable for:
  • Promotion and sustainability of quality improvement
  • Working effectively with the directorate management team as required
  • Monitor and deliver Health performance standards
  • Agree and implement a budget plan to support the service
  • Devise and implement performance and workforce management arrangements
  • Actively contribute to the design, development and implementation of the service model and delivery specification for the service, based on evidence and best practice guidance within commissioned standards
  • Ensure compliance with commissioning standards, including response times and the delivery of or referral to appropriate care pathways
  • Ensure compliance with CQC registration and safety requirements
  • Promote a continuous service improvement ethos managing innovation and appropriate change
  • Ensure that all staff are appropriately supervised and appraised and that opportunities for Continuous Professional Development are identified and maximised
  • Selection, appointment and retention of staff
  • Operationally manage staff attendance, sickness and annual leave
  • Prioritise own workload and the work of the service
  • Ensure safe and effective staffing levels
  • Establish and maintain a free flow of information and communication with staff, including chairing meetings e.g. governance meetings
  • Additional directorate governance responsibilities as required
  • Management of the overall demand and capacity alongside Practice Leads

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile making time for people challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job description

Job responsibilities

Communication and Working Relationship Skills
  • To work collaboratively with internal/external stakeholders and safeguarding teams
  • Ensure all staff are fully briefed understanding the care pathway processes, signposting people safely and effectively
  • Demonstrate effective communication skills within the service and with partner agencies, communicating complex and sensitive information appropriately
  • Work closely with referring services and commissioners regarding quality standards and key performance indicators
  • Build and maintain local, regional/national links and networks to promote the advancement of the service.
  • Promote involvement and sustainability of users of services with regards to team developments developing mutually helpful working relationships
  • Provide professional advice and consultancy to the multidisciplinary team members, carers and other services
  • Undertake some clinical interventions according to demand/capacity
  • Undertake teaching sessions and presentations
  • Co-ordinate and investigate complaints and grievances, identifying performance management issues taking action as necessary whilst ensuring any lessons learned are identified and disseminated accordingly.
  • Ensure that any learning from SUIs and RCAs is identified, disseminated and where necessary implemented into practice.

Analytical and Judgemental Skills
  • Role model clinical and managerial leadership
  • Practice in a way that actively minimises dependency and promotes recovery
  • Communicate information in a way that makes it relevant and understandable
  • Promote a duty of care to users of services encompassing safe and competent care.
  • Take into consideration peoples wishes, feelings, values and beliefs alongside the views of those close to them.
  • Take personal accountability for own practice answerable for actions and omissions, regardless of advice or directions from another professional
  • Remaining professionally competent by participating in own and others clinical supervision
  • Demonstrate specialist knowledge and skills, not only relating to the care of users of services, but also in-depth knowledge of the roles and functions of other professionals across services
  • Ensuring the safety and effectiveness of the service through the implementation of effective risk management, governance and assurance systems.
  • Monitor and improve quality in line with NICE guidance
  • Contribute to the ongoing operation and development of the service timely data monitoring in the context of service evaluation.

Planning and Organisational Skills
  • Co-ordinate and participate in multi-agency forums ensuring that the development and delivery of integrated local services is in line with local need.
  • Ensure that service delivery activity is delivered in accordance with agreed quality and performance standards, service level agreements.
  • Ensure that governance and assurance systems are in place for care pathways/clinical practice providing expert professional advice with regards to clinical care, incidents and complaints.
  • Ensure that services are delivered by practitioners with the appropriate knowledge, skills and competencies.
  • Coordination of multi-disciplinary team working and engagement in service delivery in line with practice standards.
  • Pro-actively lead on service business continuity, working with management to ensure there is a robust plan in place for the service aligned with Trust policy/protocol.
  • Ensure adequate staff numbers in the delivery of service safety and efficacy
  • Ensure quality improvement systems are in place, promoting a safe, effective, responsive, well led and caring service.
  • Contribute to the ongoing operation and development of the service data monitoring in the context of service evaluation.

Responsibility for Patient/Client Care, Treatment and Therapy
  • Promote and develop high standards of clinical care
  • Promote and support implementation of care ensuring active involvement of service users and their carers.
  • Ensure effective care pathways are in place for transition between services/providers.
  • Ensure the availability of choice that meets the needs of the local population
  • Work closely with other Trust services, the voluntary statutory and independent sectors to ensure effective care planning which incorporates implementation of key success criteria for NICE guidance e.g. CPA, Preventing Suicide, Information sharing etc.
  • Monitor, evaluate and action plan staff members with regards to their clinical performance, administration and teaching delivery.
  • Participate in safeguarding children to level 3 as set out in Safeguarding Children and Young People: Roles and Competencies for Health Care Staff.
  • Ensure that appropriate action is taken to safeguarding adults and children. This will include providing and receiving highly complex and sensitive information in relation to safeguarding adults and children, co-ordinating and chairing safeguarding meetings and implementing relevant care plans.
  • Be responsible for maintaining clinical governance standards within the service
  • Be responsible for the maintenance of health & safety standards within the service. Ensure robust risk management systems are in place. This includes the development of both clinical and general risk assessments and risk management plans/risk register.
  • Have an on-going awareness of high clinical risk situations within the service and advise clinicians on actions to be taken to respond to risk.
  • Review all incident reports and complete serious incident reports
  • Chair meetings relating to clinical management of individual clients where high levels of risk are involved.
  • Attend other meetings relating to risk management where other agencies have a statutory role as chair.

Responsibility for Policy and Service Development Implementation
  • Take a lead on specific areas of service effectiveness across the network to ensure the development of local expertise, ongoing service improvement and professional monitoring of standards.
  • Undertake programmes of audit and research within the service and implement the findings.
  • Assist and negotiate changes in practice, required to meet ongoing service developments.
  • Identify and implement best practice in the delivery of mental health services within the service and disseminate throughout.
  • Participate in the maintenance of current services and future developments
  • Initiate service developments and projects
  • Plan provision of local services in conjunction with the service manager and other managers.
  • Regularly undertake a review of managerial and operational systems

Responsibility for Finance, Equipment and Other Resources
  • Be responsible for the management of Health Care budgets within the service, both pay and non-pay, to ensure the optimum use of available resources.

Responsibility for Human Resources, e.g. Supervision, Training, HR Advice and Management
  • Lead and operationally manage a team of staff ensuring that they operate within Trust policies and procedures.
  • Manage the overall day to day work load with the Service Practice Leads dealing with staff and performance issues as necessary.
  • Recruit and select staff within the team according to resource requirements and ensure that new staff receive an induction programme.
  • Ensure implementation of appropriate management supervision arrangements for all staff and provide effective management and supervision to all staff.
  • Ensure that all staff receive training in accordance with their development plan and requirements for their professional registration.
  • Ensure completion of all appraisals to support staff development
  • Ensure that all staff are compliant with the Mental Health Capacity Act, Mental Health Act and other relevant legislation.
  • Contribute to, and lead where applicable, the design and implementation of effective workforce planning and development.
  • Facilitate, co-ordinate and monitor all operational aspects of the activities carried out by the service.
  • Ensure that the service assurance framework is regularly reviewed

Responsibility for Information Resources and Administrative Duties
  • Ensure that activity data is collected and presented to the relevant management forums in the agreed format.
  • Participate in the development, implementation and evaluation of integrated IT systems and ensure efficiency of use.
  • Participate in the development, implementation and evaluation of multi-disciplinary clinical records.
  • Be responsible for reviewing and acting on service dashboard data
  • Be responsible for the performance management of staff including reviewing incidents and complaints to ascertain and implement learning points.
  • Ensure that delegated performance targets are met and that any shortfalls in resources or mitigating factors are identified and escalated to the appropriate manager.
  • Ensure feedback is collected from service users, their carers and referrers to the service.

Responsibility for Research and Development
  • Participate in the service governance and research agenda e.g. clinical audits, quality improvement, NICE standards and evaluation research.

Freedom to Act
  • To act as an autonomous professional with responsibility for the supervision of the practice of others, making decisions to prioritise care across the team as appropriate.
  • Ability to make decisions, even in times of pressure or distress, in a thoughtful and informed way to meet the needs of service users and staff.
  • To work in accordance with codes of practice as defined by the regulatory and professional body
  • To work in accordance with organisational policies and procedures

Person Specification



  • A professional mental health qualification to degree level or equivalent


  • Post graduate qualification relevant to specialism
  • Management qualification
  • Training to level 3 in Safeguarding children and young people: roles and compet
    Any attachments will be accessible after you click to apply.


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