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Band 8a Service Clinical Manager (Production Laboratory)

Birmingham Community Healthcare NHS Foundation Trust
£50,952 to £57,349 per annum (pro rata)
Closing date
3 May 2024

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Other Health Profession
Band 8A
Contract Type
Full Time
The following exciting opportunities are as a direct result of a large-scale 'Strengthening Operational Structures' transformation programme recently undertaken. The Programme has resulted in the development of a leadership framework that will facilitate improvements in clinical service delivery for patients within our community and support our objectives.

Birmingham Dental Hospital and Community Dental Services has a number of fantastic opportunities for Laboratory Managers who want to be a part of developing a new management team, focused on delivering safe, high-quality care in the community to children and adults across Birmingham.

It is important to us as a team that our management practice and delivery of care reflects the core values of our organisation and that we are caring, open, respectful, responsible, and inclusive and support the Division in being a 'Great Place to Work'.

The post-holder will be primarily responsible for the operational management and service improvement of services working within the Dental Laboratory to contribute to the overall performance of the Group.

The post holder will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description.

Main duties of the job

The post holder will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description.

The role involves working in partnership with the Service Clinical Manager / Matron, to ensure the effective provision of high quality, safe services listed within appendix 1, against agreed outcome measures, service level agreements, activity and financial targets.

The Service Manager will, along with the Service Clinical Manager / Matron lead on the development of relevant services and see that they contribute to the performance of the Division overall.

The Service Manager will work closely with the Divisional leadership team to provide caring, inclusive and compassionate leadership and support the Division and Trust in being a Great Place to Work.

The post holder will oversee the allocation of resource across the respective services in collaboration with the Service Clinical Manager. This will include the rota management, demand and capacity modelling, clinic/slot utilisation, management of DNA and cancellation rates as well as overseeing recruitment and retention of workforce across the respective services. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of service(s) as well as addressing any non-clinical issues impacting on service deliverability (e.g. Estates/IT).

About us

  • Please ensure you check your TRAC account regularly as this is how we will communicate with you during the shortlisting and selection process.
  • Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including BUSINESS EMAIL ADDRESS, telephone contact details and postal address

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

Job description

Job responsibilities

Other Duties and Responsibilities

Finance and Resource Management

Manage Service financial budgets across all staff within the Service and that appropriate Cost Improvement Plans are developed and delivered to ensure savingsare achieved annually contributing to Divisional targets

To maximise the efficiency and productivity of Service resources and to demonstrate this on an ongoing basis through the use of KPIs defined by the Divisional Leadership Team.

To work in close liaison with the Divisional Finance Business Partner (and the wider finance team) to ensure appropriate delegation of budget to budget holders and lead in setting, forecasting, managing and monitoring service budgets.

To work in collaboration with corporate colleagues across Digital Technology Services, Estates & Facilities and Performance, Contracting & Information, to ensure that the appropriate infrastructure is in place and that services are meeting the agreed local and national targets.

To ensure all staff have access to appropriate Digital systems to support patient care in line with the national and local programme for digital maturity.

Service Delivery and Development

Develop operational and business plans for all Services in liaison with the Service Clinical Manager/ Matron which support the delivery of activity and service development in line with the the Divisional and Trust Strategy and maintain and monitor these plans in conjunction with the Divisional Senior Leadership Team.

Take Service lead responsibility for efficiency programmes reporting to the relevant Board. To support the Service Clinical Manager/ Matron by ensuring that the efficiency and productivity of clinical and support services are maximised.

Ensure Equality, Diversity and Inclusion are embedded into the core business of the Service(s) in line with the corporate framework including governance arrangements, planning processes and ensuring this is embedded within the ongoing policy and service development processes.

Ensure that Equality Impact Assessments are actively undertaken and considered when redesigning services or review/developing policies.

To prepare, develop and write business cases, bids and information papers for the Service(s) on behalf of the appropriate stakeholders, both internal and external as required.

Governance and Performance

Responsible for the performance management of the service(s), and contribute towards Division-wide performance management, demonstrating achievement of objectives on a consistent basis within agreed timescales.

Ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely and expediently with service delivery.

Identify, develop, implement and review effective systems for the comprehensive performance management and improvement services and to lead the identification, monitoring and reporting of key performance indicators for these services.

Analyse and monitor sustained improvement in service provision to improve quality, access and choice against measurable outcomes and KPIs.

Manage the delivery of a complex mix of competing requirements which include contractual, financial, quality and human resource issues concurrently.

Undertake and/or supervise investigations following incidents, accidents or complaints and where appropriate seek guidance and support from the Service Clinical Manager/ Matron and Divisional Governance colleagues as required to identify and undertake any remedial action if relating to clinical services directly and to take disciplinary action as required, ensuring that there is wide spread dissemination of the lessons learned.

Promote and raise awareness of individual responsibilities with regard to Governance including health and safety legislation.

Facilitate the collection and collation of appropriate data and information, including benchmarking data to enable the interpretation and analysis of service performance.

Establish information flows, analysis, and reporting that supports a culture of evidence based management decisions.

In liaison with the Service Clinical Manager/Matron ensure staff at all levels are fully engaged in understanding the service specifications and performance targets for their service by creating a robust communication plan, staff engagement strategy, individual or team work plans and objectives, and training as required.

Contribute to the development and management of a Service Risk Register.

Management & Leadership

To provide strong visible, inclusive and compassionate leadership across the Service, ensuring delivery of high quality, safe and effective services, against agreed outcome measures, service level agreements, activity and finance targets.

Have an understanding of the national perspective and future strategy for the NHS and related areas of health to ensure that staff in your team/s are fully aware of the implications and can contribute effectively to service improvement.

Provide a clear, effective and appropriate leadership style that engages and empowers all members of your Team to perform to high standards and innovate.

Ensure supportive staff management arrangements are in place and carry out personal development reviews (PDRs) for direct reports. Ensure all staff in sphere of responsibility have annual PDRs resulting in specific objectives and effective personal development plans including identifying the learning and development needs of individuals.

Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality, diversity and inclusion objectives are included in PDRs.

Develop a working culture that ensures Health and Wellbeing and promotes a Great Place to Work and Learning for staff.

Establish effective structures and processes that support effective communication and promote the culture of compassionate, inclusive leadership across all teams.

Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams.

Undertake disciplinary/grievance investigations and sit on panels as required.

To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

To undertake other duties commensurate with this grade of post in agreement with the relevant line manager.

Responsible for ensuring identified training and development is undertaken appropriate to the postholders role.

Key Relationships

To establish effective working relations with the following:
  • Divisional Director
  • Divisional Medical Director
  • Divisional Director of Nursing and Therapies
  • Group Clinical Manager
  • Group Manager
  • Service Clinical Manager
  • Divisional Finance Managers
  • HR/ Estates/ Information/ Service Transformation Leads
  • External Commissioners
  • Clinical and Non Clinical Staff within Services
Performance Management
All employees have a responsibility to participate in regular appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development need

Person Specification

Qualifications /Training


  • Degree level education or equivalent experience?
  • Evidence of continuous professional development



  • Significant relevant experience working at senior management level
  • Significant experience of managing budgets within financial constraints/targetsSignificant experience of and exposure to performance setting and monitoring
  • Significant experience of line managing staff/teams
  • Experience in preparing reports to be presented to senior level stakeholders and committees
  • Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues

Skills & Knowledge


  • Knowledge of local health economy
  • Knowledge of current NHS Framework Demonstrable knowledge of governance of financial targets/service delivery
  • Excellent organisational skills
  • Ability to work on own initiative without frequent supervision
  • Excellent interpersonal skills and ability to build rapport and credibility with clinical and managerial Teams
  • Understanding of full range of improvement methodology techniques, including process mapping, capacity and demand modelling and sustainability processing
  • Knowledge of workforce planning, recruitment and retention
  • Ability to work under significant pressure and to demanding timescales

Personal Qualities


  • Self motivated
  • Ability to prioritise and meet tight deadlines
  • Willingness to learn and share knowledge
  • Strong influencing and persuasion skills
  • Proven leadership skills strong, inclusive leadership style

Other Job Requirements


  • Ability to be independently mobile to travel across the Trust area

Employer details

Employer name

Birmingham Community Healthcare NHS FT


Birmingham Dental Hospital

5 Mill Pool Way


B5 7EG

Any attachments will be accessible after you click to apply.


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