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Wellbeing Practitioner, Mental Health Single Point of Contact

Hywel Dda University Health Board
£28,834 to £35,099 per annum
Closing date
30 Apr 2024

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Mental health, Mental health practitioner
Band 5
Contract Type
Full Time

Job Details

This is an exciting opportunity to play a key role in shaping and modernising Mental Health services in Hywel Dda University Health Board based in Withybush General Hospital, Haverfordwest or Brynmair Clinic in Prince Phillip Hospital Llanelli.

One of the central points of Hywel Dda's 'Transforming Mental Health Agenda' is a 'Single Point of Contact to improve access for everyone'. This Single Point of Contact is a 24/7 telephone mental health triage assessment service delivered by skilled professional staff who will provide sensitive and specialist mental health screening to ensure individuals receive the appropriate outcome. The philosophy of the service is as follows:

Compassion - When people ask for support for a crisis of their mental health they are listened to & supported.

Prevention - Access to support should be as early as possible, ideally before the point of crisis.

Equality - A crisis of mental health should be treated with the same urgency as physical health care.

Resilience - Build responses on the strengths of the individual and provide information and options for self-care and self-referral.

Main duties of the job

As a Band 5 Wellbeing Practitioner you will provide an all-age service offering high quality telephone triage, coaching, advice, and assessment to individuals presenting with existing mental illness, in mental distress or acute crisis, resulting in a safe and appropriate clinical decision.

Information, advice and guidance will also be provided for families and carers and there will be a professional telephone line for our partner agencies such as GP's, Welsh Ambulance, Local Authority, Police and the third sector.

The wellbeing Practitioner will work under the guidance of a Senior Practitioner on a shift basis covering 24 hours 7 days a week with a varied multi-disciplinary team. Using a range of psychological interventions and skills to support individuals with mental health problems.

You will support the Clinical Lead in developing the new innovative Mental Health Single Point of Contact service which will be facilitated though the National 111 service.

You will be an experienced Practitioner who can provide individualised care in line with the organisations core values to deliver a safe and efficient service to those accessing it.

The service will operate 24 hours 7 days a week and you will need to be flexible in your working patterns to meet the service need, which will include out of hours and weekend working.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire Tregaron, Aberaeron and Cardigan in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire

48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres

Numerous locations providing mental health and learning disabilities services

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Job description

Job responsibilities

Ongoing support and professional development will be provided alongside personal development and comprehensive induction and training package.

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 06.05.2024

Person Specification

Qualifications and knowledge


  • Educated to graduate/diploma level in a related filed e.g. psychology, social care, occupational therapy Or equivalent demonstrable experience of working at graduate/diploma level, or lived experience of mental ill health
  • Knowledge of a broad range of mental health and well-being conditions
  • Knowledge of the Mental Health Act and Mental Capacity Act


  • Knowledge and experience of delivering therapeutic interventions
  • Awareness of national and local issues concerning mental health



  • Experience of working with individuals with mental illness
  • Working knowledge of risk management
  • Sound knowledge of clinical/service issues within area of practice
  • Knowledge and application of safeguarding policies and procedures for children and adults


  • Knowledge of care co-ordination procedures
  • Application of evidenced based psychological therapy interventions
  • Working knowledge and application of the recovery model



  • Ability to travel across the health board footprint in a timely manner
  • Flexible working in line with service need over 24 hours 7 days a week

Language Skills


  • Welsh Speaker (Level 1)

Employer details

Employer name

Hywel Dda University Health Board


Prince Philip Hospital

Bryngwyn Mawr


SA61 2PZ

Any attachments will be accessible after you click to apply.



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