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Band 7 Patient Pathway Manager

Barking, Havering and Redbridge University Hospitals NHS Trust
£49,178 to £55,492 Per annum Inclusive
Closing date
30 Apr 2024

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Other Health Profession
Band 7
Contract Type
Full Time
An exciting opportunity has arisen for 2 pro-active and driven individuals to join Surgery Division as Band 7 Patient Pathway Managers (PPM):


oPPM For Ophthalmology

The successful candidates will need to a have strong administrative background with experience in PTL management, HR policies and leadership skills. Experience in theatre scheduling and outpatient bookings, would be an advantage in this challenging but rewarding role.

The main duties for this role will be to support the Clinical leads and Service managers with the day-to-day duties in the departments, whilst maintaining and prioritising their own workload. For informal enquiries please contact

Main duties of the job

The Patient Pathway Manager will work in partnership with the Specialty Manager, managing a defined area of responsibility providing managerial leadership, expertise and operational support to staff within the area of management.

To work with the Specialty Manager with a particular focus on delivery of RTT constitutional standards to support the wider strategic development of the defined service by providing both operational business support in the development and implementation of the

To improve access to information and response to enquiries for all patients who use the service. To maintain a comprehensive and efficient patient pathway service to the clinical team to support the delivery of NHS constitutional standards.

To provide a contact point for administrative staff, to act on own initiative to resolve problems, and to bring any major issues to the attention of the Specialty management team.

About us

We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A& Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.

We're pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme the Care Quality Commission has raised the ratings for urgent and emergency care at Queen's and King George hospitals and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.

We are particularly proud of our regional Neurosciences Centre Radiotherapy Centre Hyper Acute Stroke Unit and dedicated breast care service at King George Hospital. We're also part of the North East London Cancer Alliance.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Adeyemi Kaka, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person Specification

Education/ Qualification


  • Working towards Master's degree or post-graduate diploma

Experience/ Knowledge


  • Experience managing medical and admin & clerical staff.
  • Proven experience in an NHS Operational role Band 6 or above
  • PTL Management Knowledge of HR Policies


  • Experience in complaints handling
  • Experience of adapting strategy into an operational environment

Employer details

Employer name

Barking, Havering and Redbridge University Hospitals NHS Trust


Specialist Surgery Ophthalmology

Queens' Hospital, Rom Valley Way, Romford, RM7 0AG



Any attachments will be accessible after you click to apply.


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