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Volunteer Family and Friends Support

Devon Partnership NHS Trust
Depending on experience Volunteering role
Closing date
4 May 2024

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To work with our Carer Engagement Co-ordinator on a range of opportunities including supporting Family members visiting for the first time, events, workshops and other support for families and friends.

Langdon Hospital is near Dawlish, and is home to Devon Partnership NHS Trusts Secure Services. The Dewnans Centre has 4 Medium Secure Wards. Chichester House is a Low Secure Ward.

We support men from the South West area of England who, as a consequence of their mental health needs, have sometimes had contact with the legal system and/or require a safe and secure environment that enables them to receive a wide range of treatments, therapies and care to assist in their recovery.

Our ethos is to work TOGETHER and involve our patients, staff and carers in service development and improvement.

An informal visit from any interested candidate, would be well received and accommodated at a mutually convenient time.

Main duties of the job

You will be volunteering alongside and with the support of the Patient and Carer Engagement Lead to complement the overall support offered to families by Secure Services.

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile making time for people challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job description

Job responsibilities

At times you will be asked to provide a friendly welcome to family and friends visiting hospital, usually for the first time. It would be helpful to have a knowledge about site specific amenities - toilets, changing places, cafes, shops, places of worship and specific departments and services on site. An induction will be provided to support you with this.

At times you may be asked to offer 1:1 support to individual family and friends via the telephone or face to face.

You will support with planning and organising events, workshops and other activities for families and friends.

Support with administrative tasks such as promoting events and activities, and developing the Families and Friends Information Pack and Newsletters.

Support with gathering feedback from Family members e.g. through surveys.

You will be able to share personal experience where it is helpful in the support of families and friends.

We will welcome your ideas as we work together to develop the role.

Person Specification



  • - We welcome your personal experience of being a carer or other lived experience of using services.
  • - You will need to have good interpersonal and communication skills and a genuine interest in working with people as you will be required to interact with a wide range of people offering reassurance and understanding.
  • - You will have a positive outlook.
  • - You will value each person as an individual, respect their aspirations and commitments in life, and seek to understand their priorities, needs, abilities and limits.
  • -You will take what others have to say seriously. You will have the skills to be honest about what you can and cannot do.
  • Respect for confidentiality is essential and we need our volunteers to be discreet and reliable.
  • -You will have the skills to manage professional boundaries. Training will be provided.
  • -You will be someone who can work within a team and feel comfortable to seek further information and support from the Patient and Carer Engagement Lead if required.

Employer details

Employer name

Devon Partnership NHS Trust


Devon Partnership Trust

Langdon Hospital




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