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Senior Mental Health Telephone Triage Clinician 111 Press 2

Cardiff & Vale University Health Board
£35,922 to £43,257 per annum, pro rata
Closing date
1 May 2024

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Mental health
Band 6
Contract Type
Full Time

Job Details

Are you a registered Mental Health Nurse, Social Worker or Occupational Therapist with extensive mental health experience, looking for a new opportunity to work in an organisation that will help you develop and achieve your goals to become the best you can be? If so, you're in luck

We are proud to announce the implementation of the telephone based Mental Health Triage, 111 Press 2 service within Cardiff and the Vale. This is a new service, which has been integrated into the existing 111/ CAV24/7 service, and has been developed for people in mental health distress, to provide access to mental health support 24/7. Individuals calling 111 Press 2 are of all ages and have a broad range of mental health presentations including common mental health conditions (e.g. anxiety, low mood, emotional distress) and acute/major mental illness conditions (e.g. psychosis, bipolar disorder, high risk suicidal behaviours).

This service has a skill mix which will ensure callers can access the right level of advice and support for their condition and be connected to the best form of help, whether this is support with self-management, following existing care plans or onward referral to a mental health service (Inc. 3rd sector partner services) for routine, urgent or emergency intervention.

Main duties of the job

You will work within the existing CAV 24/7, who are the providers of Urgent Primary Care within Cardiff and Vale UHB, and operates 24-hours-a-day, seven-days-a-week, on a 7.5-hour shift basis, within this historic Cardiff Royal Infirmary.

You will provide support and lead the Band 5 (non-registrant) Mental Health and Wellbeing Practitioners, in assessing and triaging all mental health needs including common mental health problems and those more complex, acute, and high-risk presentations.

You will independently assess and provide high quality advice and care, and make decisions based on the individuals identified needs, to connect the patient to the right health care provision in a timely way, whilst ensuring excellent delivery of care through agreed clinical standards and frameworks.

You will liaise closely with both Primary and Secondary Care Mental Health Services and Third Sector Organisations to ensure cohesive and purposeful pathways of care. There will be an expectation to produce evidence that can be used to inform future service design and commissioning of services. This will include using outcome measures, and promoting the highest possible utilisation of the service.

We would welcome you to come and visit in advance.

The ability to speak Welsh is desirable for this role Welsh and/or English speakers are equally welcome to apply.

About us

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 15,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services.

Our mission is Caring for People, Keeping People Well,and our vision is that every person's chance of leading a healthy life should be equal. As an organisation we are unashamedly ambitious for our population's health, rising to the challenges of today and tomorrow through our 10-year strategy, Shaping our Future Wellbeing. We are contributing to a healthier Wales with great emphasis placed on innovation and improvement, learning from around the world and leading the way in clinical research. Partnership working is strong at Cardiff and Vale, and we work closely with our staff and our community.

Cardiff, the thriving Welsh capital, is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification



  • Registered with professional body
  • Educated to Degree level plus post grad/ registration experience



  • Evidence of Continuing Professional Development within a mental health setting.
  • Specialist knowledge of mental health in relation to crisis, mental health crisis assessments and risk assessments
  • Demonstrable clinical knowledge and experience of mental health.
  • Risk assessment and the management of risk.


  • Teaching/ mentorship
  • Motivational Interviewing skills
  • Good understanding of the barriers and challenges that people with serious mental health issues face
  • Brief Interventions/ solution focused
  • Some understanding of the issues affecting people from black and ethnic minority communities



  • Sufficient post registration mental health experience
  • Assessment of people presenting with mental health problems
  • Experience of prioritising tasks within a busy and pressured environment


  • Working in a primary care setting
  • Working in a crisis care setting
  • Working within a multi-agency community setting
  • Experience in facilitating wellbeing sessions with colleagues.
  • Experience of working with people across the lifespan.

Employer details

Employer name

Cardiff and Vale University Health Board


Cardiff Royal Infirmary

Longcross Street


CF24 0SZ

Any attachments will be accessible after you click to apply.



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