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Directorate Support Manager - Urology, ENT & Audiology

Stockport NHS Foundation Trust
£28,407 to £34,581 pro rata per annum
Closing date
1 May 2024

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Job Details

This is a fantastic development opportunity to join an experienced and supportive management team

T& O/Centralised Booking Team

The post holder is required to support the management and the day to day running ofa busy directorate including:
  • Waiting list and pathway management, supporting the coordination of clinic capacity, utilisation and urgent/escalated appointments.
  • Operational line management of administrative and clerical staff
  • Provision of accurate information.
  • Management and delivery of RTT

Main duties of the job

  • Work closely with senior staff and administrative teams to ensure appropriate monitoring, pathway management and validation of pathways in line with 18 week Referral to Treatment national targets
  • Line manage designated administrative and clerical staff
  • Ensure efficient use of outpatient clinics / elective list capacity through monitoring utilisation and working with the relevant booking team/s. For example, backfilling short notice cancellations
  • Monitor the Outpatient Waiting List and undertake actions in line with the Trust's Access Policy to ensure patients are managed appropriately
  • Ensure urgent and escalation patients are accommodated within available capacity - this may involve negotiating with clinical staff to arrange for patients to be seen or reviewing current bookings

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:
  • Between 27-33 days of annual leave plus bank holidays
  • NHS pension scheme membership
  • Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
  • NHS Staff discounts
  • Cycle to work scheme
  • Salary finance - for loans, savings, budget planning and tips on managing debt
  • Stockport Credit Union- for local financial advice

Job description

Job responsibilities

  • Communicate information as appropriate to relevant staff in a timely manner, both written and verbal, pitching the level of information to match the level of the receiver.
  • Provides feedback to other staff on their communication at appropriate time
  • Respond to formal and informal complaints relating to area of work.
  • Motivating and persuading administrative and clerical staff regarding changes to procedures and current practice
  • Support operational managers with improvement of their services in achieving 18week RTT performance. For example, educating administrative and clerical staff in pathway management.
  • Assist the organisation for commencement of colleagues, including induction and relevant initial training
  • The post holder will be expected to plan work logically in order to complete tasks within specific projects
  • Monitor and initiate actions to manage 18 week Referral to Treatment and Clinical Correspondence performance targets
  • Setting of clear objectives for staff, communicating responsibilities and agreed timescales
  • Attend regular meetings covering all aspects of 18 week Referral to Treatment pathway management
  • In conjunction with the Directorate Manager / Assistant Directorate Manager work on improvement projects to improve our patient care
  • To assess the workload of administrative & clerical staff, ensuring equitable distribution of duties in order to obtain the best use of resources
  • Anticipate improvements for processes and tasks within the post sphere of responsibility, proactively share these with colleagues and lead delivery as required.
  • Review systems and practices within own area of work to ensure they support the sustained delivery of the service
  • To manage and support administrative & clerical staff effectively by undertaking appraisals on a regular basis, incorporating objective setting, handling of performance standards and handling grievances/disciplinary matters in line with Trust policy
  • Ongoing monitoring to ensure objectives and performance standards are achieved, managing underperformance/underachievement as appropriate, identifying training and development needs and providing support and guidance as necessary
  • In conjunction with the Directorate Manager / Assistant Directorate Manager, identify staffing requirements, place adverts, shortlist candidates and arrange interviews. Participate in recruitment of staff in line with Trust policy
  • Manage the provision of RTT performance management information across the Directorate, including the development of reports to support these needs

Before applying for a secondment opportunity please familiarise yourself with the Trust secondment policy (found on the intranet) and ensure that you have discussed and gained approval from your current line manager

Person Specification



  • Good general standard of Education
  • Experience of working in a busy complex administrative environment



  • Knowledge of Administrative procedures
  • Managerial knowledge and experience
  • Understanding of 18 week RTT


  • Knowledge of NHS policies and procedures



  • NHS systems
  • Line Management in an administrative environment


  • Delivery of training

Skills and Abilities


  • Communication of sensitive information
  • Analysis of data
  • Organisation skills
  • Act independently


  • Use computers to process large volumes of work

Employer details

Employer name

Stockport NHS Foundation Trust


Stockport NHS Foundation Trust

Poplar Grove



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