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Patient Access Booking Centre Manager - Dental

Betsi Cadwaladr University Health Board
To be confirmed on appointment
£28,834 to £35,099 per annum
Closing date
1 May 2024

View more

Other Health Profession
Band 5
Contract Type
Full Time

Job Details

An exciting opportunity has arisen to appoint a permanent manager for the new Patient Access Booking Centre within North Wales Community Dental Services

The successful candidate will have experience in managing staff, training and leadership. Experience and understanding of booking processes and dental will be an advantage. The successful candidate will have experience in using the clinical systems and have excellent reporting skills.

Main duties of the job

The post holder will provide effective leadership of the central booking team to deliver a highly efficient support service to the Health Board.

They will work in collaborative manner with clinicians, managers and colleagues providing an effective and efficient administrative support function.

The ability to speak Welsh is desirable for this post Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

The Patient Access Booking Centre Manager will be responsible for the provision of operational and day to day management of clerical and administration services within Patient Access Booking Centre, North Wales Community Dental Service The post holder will be required to assist the Assistant Operations Manager, Operations Managers, Clinical Leads and Service Managers with the provision of a broad range of corporate support to the Patient Access Booking Centre, North Wales Community Dental Service.

The post holder will support in the achievement of key operational and strategic objectives for the Division, contributing where appropriate to the production of business cases and operational plans.

The post holder, as part of the Patient Access Booking Centre, will also provide support to achieving standards laid out by the Welsh Government and has a key role in ensuring waiting time targets are met. This will involve monitoring waiting times, capacity and demand, identifying problem areas and working with the Operational Management Team to resolve issues and ensure a coordinated approach to the delivery of services. The post holder will ensure that routine and ad-hoc information is provided to support the monitoring and achievement of all performance related targets.

Person Specification

Service Management


  • Experience of staff management
  • Waiting list management


  • Knowledge of IT systems

Aptitude & Abilities


  • Evidence of potential for effective leadership including ability to Introduce new and innovative work practices
  • Ability to demonstrate excellent Communication and written skills

Employer details

Employer name

Betsi Cadwaladr University Health Board


To be confirmed on appointment

To be confirmed on appointment

LL18 3AS

Any attachments will be accessible after you click to apply.



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