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DIUCS Quality Improvement Manager

Dorset HealthCare University NHS Foundation Trust
£43,742 to £50,056 a year p.a
Closing date
1 May 2024

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Other Health Profession
Band 7
Contract Type
Full Time
We have a fabulous opportunity for a forward thinking, dynamic and proactive professional with a passion for quality improvement, to join our friendly Clinical Governance team within in the Dorset Integrated Urgent Care Service in this newly created role of IUC Quality Improvement Manager at Dorset HealthCare.

You will be work closely with the IUCS quality and operational functions for maximising the learning potential from audit and compliant/incident reviews to improve processes and services provided by the Dorset Integrated Urgent Care Service.

Dorset Integrated Urgent Care Services provides a streamlined urgent care pathway across the county, to help patients access the advice or treatment they need more quickly and make better use of local NHS resources. DIUCS brings together NHS 111, a clinical assessment & treatment service, and a single point of access for professionals.

This is a full-time post of 37.5 hours per week. The post holder may be required to work flexibly to meet the needs of the service. The post holder may be required to support an on-call rota.

For further information about how this may be the role for you, please contact Chris Bowden via email

Main duties of the job

The post holder will work with the IUCS Quality & Governance Lead to ensure:
  • Ensure all potential learning from audit is shared as individual learning with colleagues and themed learning is shared across IUCS teams.
  • Develop new ways to streamline shared learning opportunities across IUCS.
  • Oversee recommendations from complaints to inform the shared learning opportunity to improve services provided to patients.
  • Provide direct line management within the Quality & Governance Team.
  • Develop ways to evaluate continuous improvement through future audit monitoring.
  • Deputise for the IUCS Quality and Governance Lead.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

Dorset HealthCare is in partnership withThe Princes Trustto support people getting into work, as part of this partnership, we offer an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. Please contactdhc.wideningparticipation@nhs.netto access the support.

Person Specification



  • Masters level or relevant previous experience in a Governance or Quality Management role
  • Patient Safety Incident Response Framework (PSIRF) training or root cause analysis training, or relevant previous experience
  • Evidence of recent professional development in an up to date portfolio


  • Membership of professional body (i.e. NMC/RCN)
  • NHS Pathways trained with demonstrable experience
  • Knowledge and understanding of Trust Strategy relevant to role



  • Previous Management experience
  • Experience of specialist working in Audit or Improvement specialist area
  • Experience of leading service improvements
  • Previous experience in a Governance role and/or Audit function


  • Experience within a clinical role
  • Recent previous experience within a comparable role



  • Experience of providing line management to staff



  • Able to effectively manage available resources in the pursuit of quality service provision ensuring a safe environment



  • Able to communicate effectively at different levels of the organisation and with staff, patient/service users, visitors or external organisations both verbally and in writing in the exchange of highly complex, sensitive or contentious information which may require the use of negotiating and/or persuasive skills.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust


241 Ringwood Road

St Leonards


BH24 2RR

Any attachments will be accessible after you click to apply.


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