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Care Group Head of Operation - Women, Children & Specialist Services

London North West University Healthcare NHS Trust
£89,007 to £101,812 Per Annum
Closing date
4 May 2024

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Other Health Profession
Band 8D
Contract Type
Full Time
This is an exciting time to join our team and journey....

We are a newly merged Division and are seeking a highly experienced NHS operational Manager who is still excited about making a difference. We are looking for an enthusiastic individual who will relish the challenges ahead and has previously managed large diverse services including staff budget and performance measures alongside the development of strategic plans.

We are a supportive team with ambitious plans for both our services and for our staff with the ultimate goal of improving the health of our local population. If you would like to hear more please get in contact with Kay Sandhu Divisional Director of Operations or Dr Scott Rice Divisional Medical Director

Main duties of the job

The Head of Operations will be responsible for supporting the Division in directing, guiding, and leading the speciality group(s) in the overall management of the speciality group(s), and for developing business strategic plans performance management frameworks to ensure delivery of all key activity and financial targets.

A key dimension will be to support the Divisional Director of Operations in engaging clinical managers in the complex management agenda including the preparation of annual business plans and the development of capacity and capability to deliver both local and national priorities.

Under the Divisional Director of Operations leadership, the Care Group Head of Operations will:
  • Work with the Divisional management team in driving forward directorate wide programmes of work and service direction.
  • Communicate complex concepts to a range of staff groups and clinicians and effectively negotiate barriers to change to ensure plans are delivered to timeframes and expectations.
  • Work in collaboration with the Divisional Director of Operations to shape and implement the corporate objectives for the Trust.
  • Work with the directorates on large strategic business cases related to recovery and service change, ensuring that the costs, benefits, risks and income and expenditure of such schemes are fully understood and prepared for presentation to the relevant committee for approval prior to commencement.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:
  • Northwick Park Hospital: home to one of the busiest emergency departments (A& E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification



  • Educated to master's level in a relevant area or equivalent experience
  • Evidence of post-qualifying and continuing professional development
  • Management qualification


  • Expert and relevant knowledge gained through further post qualification specialist training or experience

Knowledge & Experience


  • Substantial experience in a senior leadership role in a large NHS organisation
  • Experience of developing and delivering large scale operational improvement and trust-wide efficiency programmes
  • Strong background in operational management with proven track record of delivery across a range of specialities/services
  • Strong background in financial and analytical management demonstrating an understanding of current NHS structures and key policies affecting it
  • Development of highly effective services
  • Experience in delivering transformational change at a large scale
  • Experience in working closely with clinical teams to develop and implement improvement opportunities
  • Substantial experience of managing teams at all levels including those from a range of clinical disciplines

Skills, Abilities & Attributes


  • Experience in making and advising on complex decisions involving financial and operational risk and sensitivities up to and including Board level
  • Ability to offer expert opinion and judgement on a range of operational management scenarios
  • Ability to provide advice and support across all disciplines clinical and non-clinical
  • Ability to interpret qualitative and quantitative data from a wide range of sources internal and external and present it so it is understood by all audiences

Employer details

Employer name

London North West University Healthcare NHS Trust


Northwick Park/Central Middlesex/Ealing hospitals

Watford Road



Any attachments will be accessible after you click to apply.


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