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Human Resources Advisor

West Midlands Ambulance Service University NHS Foundation Trust
Brierley Hill
£35,392 to £42,618 a year
Closing date
30 Apr 2024

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Other Health Profession
Band 6
Full Time
West Midlands Ambulance Service positively welcomes diversity and aims to be a truly inclusive place to work. We are looking for self-motivated, enthusiastic people from all backgrounds that care about making a difference.

The Trust is currently under-represented in terms of people from BME backgrounds and welcomes applicants from these communities. Selection will be on a basis of merit. The Trust has achieved the status of a Disability Confident Leader and guarantees to invite to assessment applicants who meet the criteria for the job vacancy. To ensure the diversity of the workforce and understand the differing needs of our communities, the Trust is committed to the principles of Positive Action.

If you wish to discuss and adjustments that you may need for the role of the assessment process prior to your application, then please do not hesitate to contact the recruitment team

The Trust is proud to support our Armed Forces community and have signed up to the Step Into Health initiative. We welcome applications from Armed Forces Veterans and Service leavers.

An exciting opportunity has arisen to join the HR Team at West Midlands Ambulance Service University NHS Foundation Trust as a HR Advisor on a fixed term or secondment opportunity for up to 12 months with an anticipated commencement date of early August 2024.

**INTERVIEWS WILL BE HELD ON Thursday 9th May 2024**

Please note, applicants must be able to meet the travel needs for this post as regional & national travel is required.

Main duties of the job

As a key member of the HR team, you will provide support and assistance tomanagers seeking guidance on the management of employee relations cases.Additional to this, the post holder will have the opportunity to be involved in otheraspects such as supporting Equality, Diversity & Inclusion initiatives, participating inrecruitment and supporting employee health and wellbeing objectives

This is a varied and dynamic role that will suit someone wishing to undertake a generalist role in a well established and motivated team

We positively support the opportunity to work flexibly with a hybrid approach of homeworking and office based. We are happy to be flexible with working hours andworking pattern within the working week of Monday-Friday

The successful candidate will play a pivotal role in providing guidance and support toboth employees and management in matters pertaining to HR policies, practices andprocedures

This position involves a dynamic blend of strategic thinking and problem solving asthe potholder will collaborate with various stakeholders to ensure a positive andproductive work environment

The successful candidate will have the ability to demonstrate good communication,excellent written and administrative skills and have the ability to build effectiveworking relationships with the team and managers

The postholder will serve as a trusted member of staff, utilising their knowledge ofemployment law and best practice to contribute to the organisations overall success

About us

If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults or both

Where a Disclosure & Barring Service (DBS) check is required for the post, all applicants are required to cover the cost of the check. The cost of �42.50 for an enhanced check is payable to our online provider at the time that the DBS application is submitted. Upon receipt of your DBS you will then be required to sign up to the DBS online update service.

We do endeavour to respond to all candidates on an individual basis. Therefore we do ask for your co-operation and patience whilst the short listing process takes place. After the closing date please ensure you check your emails (including junk mail) regularly as contact is usually made via this method.

We are proud to offer flexible working options to support our colleagues to have a greater choice in when, where and how they work. During your interview we will explore this with you and discuss your individual needs and how this could be facilitated for this role to benefit patient experience, service delivery and the work-life balance of colleagues.

Job description

Job responsibilities

Human Resource Support and Advisory Service

Support Senior Managers, Officers and Line Managers in the application of Human Resource policies and procedures with the use of coaching methodologies. Provide HR advice and support to Managers and other staff on HR issues (for example employment matters such as equal opportunities, grievance, performance management, sickness absence, etc.) interpreting as appropriate HR policy and procedures, employment legislation, pay and NHS local and national conditions of service, ensuring Trust policies are implemented consistently.

Advise managers in relation to discipline and grievance issues, undertaking initial investigations, arranging hearings and advising at hearings to a panel as necessary as allocated by the Head of HR/Human Resources Manager, including planning, collating and when required, giving evidence at hearings and/or meetings including dealing with contentious information which may be highly complex, confrontational or disputed.

Participate as HR representative for employee relations casework, including Grievance hearings, which includes analysis and interpretation of information which may be contentious, highly complex and sensitive.

Pro-actively manage sickness absence undertaking referrals to Occupational Health in line with the Sickness Absence Management Policy, arranging follow up informal and / or formal meetings as appropriate. Where necessary utilise coaching methodologies with Managers.

When required participate in all aspects of the recruitment, vetting and selection process on agreed recruitment campaigns.

To be a champion of equality, diversity & inclusion.

Advise managers on all aspects of performance management, using service procedures and best practice.

Assist with the responsibility for organisational development, including HR management.

To advise Managers on the application and interpretation of HR Policy and Procedures, with the use of coaching methodologies.

Responsible for ensuring Statements of Terms and Conditions of employment, including letters of appointment, transfer, de-deployment and termination etc. including all relevant forms are completed within standard timeframes.

Participates and contributes to the review of Human Resource Policies and procedures.

Human Resource Project Work

Support the Senior HR team in the development of Human Resource Policies and Procedures, and Directorate procedures

Design, deliver and evaluate management training and development sessions.

Support the Senior HR team in meeting the NHS HR agenda, and associated standards and targets.

Undertake elements of the NHS Terms and Conditions including a full range of Job Evaluation, after appropriate training.

Take devolved responsibility/lead advisor for the development/delivery of agreed HR Projects, with appropriate support and to promote partnership working throughout all programmes of project development.

Prepare, attend and follow up actions of agreed meetings / areas of responsibility, briefing the Senior HR Team as necessary.

Undertake any other duties within the skills and experience of the post holder, and within the ethos of the role, that may not be outlined above but which are reasonable.

In liaison with the Recruitment team, actively promote the Trust within colleges/schools for career guidance at Career Fairs and events and other relevant recruitment drives.

Participate in Health and Well-Being (HWB) initiatives and champion uptake

Be an active member of the Trust working groups such as Staff Survey Working Group.

Health and Safety at Work

Every employee has a duty to take reasonable care of the health and safety of him/herself and of other persons who may be affected by his/her acts or omissions at work, and to co-operate to ensure that statutory and Trust regulations are complied with.

Clinical Governance/Professional Requirements

Each individual employee (non clinical) has responsibility to ensure they are committed to maintaining a high quality of service to the clinical departments they support.

In addition, individual staff have a major role in suggesting improvements to services where possible and implementing changes to services as requested.

To take professional responsibility for both themselves and their peers within an open no blame culture.

Effort and Environmental Factors

The majority of work will take place in an office environment working alongside the human resources personnel.

The majority of the work will entail sitting at a computer workstation.

There will be a regular requirement to make formal presentations to groups of employees (40 + participants) and awareness presentations throughout the Sectors (20 participants).

There will be a regular requirement to prepare and deliver training programmes for evaluation, analysis and matching to a maximum audience of twelve individuals.

There are interruptions to answer the telephone, deal with queries and enquiries from staff and the general public.


To report on area objectives on a monthly basis both written and verbal.

Utilise HR Information Systems, Microsoft Office packages, Electronic Staff Record (ESR) and Microsoft Excel to provide and monitor HR statistics/trends/graphs, such as sickness absence, labour turnover, retention and equality and diversity indicators, as required by legislation, Trust Board, and external bodies, such as National Office for Statistics, Department for Health and other Government Departments.


To develop oneself within the job and be proactive in identifying own professional development needs.

To contribute towards the development and review of the training needs of own peers and colleagues.

To provide professional advice and assistance in training of Trust employees as appropriate.

Attend any course the Trust deems necessary for individual and/or organisational development.

To deliver the full suite of Job Evaluation training in partnership with staff side.

Supporting other members of the team and assisting in the induction of new members to the team

Additional Responsibilities

Ensure adherence to directions as published in Briefings, or other similar documents.

Perform such duties of either a higher or lower rank as may be reasonable from time to time.

Perform any other reasonable duties as may be assigned from time to time by your Line Manager.

To ensure adherence to the Trusts Disciplinary and Grievance Procedures.

To take part in the Trust's Appraisal Scheme, both as an appraiser (as required) and an appraisee.

To deputise for the Human Resources Manager, where required, to attend meetings and conferences to represent the area and Trust when requested such as the Local Partnership Forum (LPF) or Senior Management Team (SMT) meetings.


Given the nature the nature of this area of work the postholder will have access to a great deal of highly confidential personal information and must at all times comply with the Trust Code of Confidentiality. Any breach will be treated as a serious offence under the disciplinary procedure.

This Job Description is an outline only and may be amended to take account of changes within the Directorate, or resulting from Trust or National initiatives

Person Specification

Skills and Knowledge


  • Up to date knowledge of employment legislation
  • Excellent communication skills (written, verbal and electronic)
  • IT skills including Excel/Word/PowerPoint, internet browsers, and various databases.
  • Up to date knowledge of GDPR and the ability to maintain confidentiality at all times
  • Knowledge of personnel data management systems (eg Electronic Staff Records or similar)
  • Good organisational skills including time management, problem solving and prioritising workloads
  • Understanding of and commitment to equality and diversity as an employee and as a provider of service to the pubic
  • Ability to work as a team member
  • Able to identify, manage and prioritise own work
  • Ability to meet the travel needs of the post and prepared to travel regionally and nationally
  • Demonstrate flexibility & adaptability in relation to duties and time



  • Able to demonstrate experience in a similar role
  • NHS/Public Sector experience
  • Ability to produce statistical information and analyse management data and present appropriately
  • Experience in the provision of advice to managers on full range of Human Resource employment related issues
  • Experience in the maintenance of confidential records
  • Experience in the use of HR Systems and Windows applications
  • Experience in contributing to the research and development of employment policies, procedures and practices
  • Involvement in or delivery of training



  • Qualified to Degree Level or equivalent in an appropriate discipline
  • Chartered Institute of Personnel & Development (CIPD) qualified to graduate level or equivalent eg Post Grad HRM (or equivalent)
  • Must demonstrate a commitment to personal and career development eg Employment Law, best practice and national initiatives.

Employer details

Employer name

West Midlands Ambulance Service University NHS Foundation Trust


Ambulance Headquarters

Waterfront Business Park

Brierley Hill

West Midlands


Any attachments will be accessible after you click to apply.


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