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PROUD Customer Service Apprenticeship (Level 2)

Sheffield Teaching Hospitals NHS Foundation Trust
£12,514 to £22,308 a year After 12 months salary increases to the National Minimum Wage.
Closing date
30 Apr 2024

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Would you like to be paid while you develop your administration skills and gain a qualification whilst working in an NHS setting? If so, this might be just what you are looking for.

Sheffield Teaching Hospitals NHS Foundation Trust are delighted to offer our PROUD Customer Service Apprenticeship. There are a variety of PROUD apprentice opportunities throughout the Trust based at the Northern General Hospital and our Hallamshire sites.

We are looking for several positive, friendly individuals with a caring attitude and a commitment to supporting the Trust's PROUD Values: Patient First, Respect, Ownership, Unity and Deliver.

You will be reliable and hardworking with a desire to learn from the experiences you will gain during your apprenticeship which will enable you to progress and develop further in your career.

Main duties of the job

You will be providing administration support within a department here at Sheffield Teaching Hospitals which will be allocated within the recruitment process.

Duties within this role include booking appointments, maintaining medical records, communicating with internal and external colleagues and patients via email, telephone and face to face and general administration duties. The ideal candidate will be highly motivated and enthusiastic with strong organisational skills and have a desire to deliver excellent customer service within their role.

This vacancy is advertised on a fixed term contract basis for a period of 15 months due to this being an apprenticeship/training programme. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts.

A learner/applicant must be a UK, EEA, or EU resident for at least the past three years to undertake an apprenticeship training programme.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

From day one you will earn a wage while you are learning and gaining experience by completing the PROUD Customer Service Apprenticeship. You will also have access to a host of brilliant benefits, from retail and restaurant discounts to a highly competitive pension.

Job description

Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification. You will study aCustomer Service Practitioner Level 2 Apprenticeship alongside your role within the Trust. It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to haveminimum GCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English.You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team. You will receive support to gain a wide range of experience and skills, supervision and mentoring.

This is a15 monthfixed term contract on the national apprenticeship wage which will commence at �12,514 after 12 months in post this will increase to the National Minimum Wage (depending upon your age). The Trust looks to provide its staff with support, training and progression opportunities towards the end of your apprenticeship contract you will be supported by the Healthcare Careers Team to apply for permanent employment. We have a high percentage of previous apprentices who have successfully gained further employment within the Trust with opportunities to gain higher qualifications.

There is no upper age limit on joining us as an apprentice.

NB: Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.

Person Specification



  • GCSE English and Maths 3/d or Functional Skills Level 1 or above or equivalent


  • Formal typing/word processing qualification



  • Excellent keyboard skills
  • Ability to use computer software packages
  • Ability to work with others to achieve shared goals and able to work independently, prioritising workload effectively


  • Advanced keyboard skills
  • Communicating in writing - conveys written information clearly and accurately to a wide range of recipients



  • Commitment to undertake and complete learning activities, which form part of the role and apprenticeship qualifications
  • Self-motivated with an ability to deliver work within agreed timescales
  • Determined and confident



  • Work experience paid, unpaid, voluntary, school work experience placement



  • Experience of dealing with the public on the telephone and/or face to face
  • Experience of team working
  • You must have been a UK, EEA, or EU resident for at least the past three years to undertake this training programme.



  • Understanding of GDPR and Confidentiality issues



  • Communication Verbally - speaks confidently, conveying clear messages to a wide range of people
  • Demonstrate positive attitudes and behaviours, dealing with people, problems and situations with honesty and integrity, respecting diversity.

Employer details

Employer name

Sheffield Teaching Hospitals NHS Foundation Trust




S5 7AU

Any attachments will be accessible after you click to apply.


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