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Deputy Head of Patient Safety Incident Management

Essex Partnership University NHS Foundation Trust
£50,952 to £57,349 per annum
Closing date
24 Apr 2024

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Other Health Profession
Band 8A
Full Time
The Director of Safety and Patient Safety Specialist is seeking an enthusiastic, value driven, exceptional individual who is passionate about improving safety, service user experience, staff engagement and development.

To undertake this, the post holder will support staff and be required to meet with the families and patients to ensure service user and carer views are captured in relation to lesson identification, including capturing positive experience of using our services. Be passionate and willing to contribute to the culture of learning in the organisation and ready to make a difference. Have sound knowledge of the National Patient Safety Strategy, Patient Safety Incident Response Framework and Human factors/Safety Science. Support the identification of contributory factors to ensure that learning responses are undertaken in accordance with Patient Safety Incident Response Framework (PSIRF) guidance, and reports evidence the use of Systems Engineering Initiative for Patient Safety (SEIPS) methodology.

Our ambition is to deliver outcomes through a Quality Improvement approach and the post holder will have the opportunity to develop their Quality Improvement skills and knowledge to Expert level. If this sounds like you we will encourage you to apply for this role.

* Please note that the advert will close earlier than stated if a significant number of applications are received. Interview Date: TCB

Main duties of the job

The post holder will contribute to the daily management of Patient Safety Incident Response processes and lead the management of Patient Safety investigations effectively.

Deputise for the Head of Patient Safety Incident Management as required. As Deputy, the post holder will have oversight of all ongoing investigations and reviews and will provide lead investigators with support and guidance throughout the investigation/review process.

Support the Head of PSIM with the development of Safety Improvement Plans and undertake Quality Reviews as required.

Conduct thorough learning response reviews which follow a systems learning approach

Work with a range of internal and external stakeholders to investigate, analyse and use judgement through the collation of evidence and findings using the agreed methods within the Trust's Patient Safety Incident Response Plan (PSIRP). The outcome will be the identification of systems learning from a patient safety incident that will then guide sustainable risk reduction and service improvement, ensuring that a Just and Learning Culture and Human Factors principles are maintained.

Will be required to analyse and interpret complex and sensitive clinical and safety situations.

Support the development of learning plans.

Have responsibility for a named care unit and work collaboratively with the senior leadership team providing guidance, support and advice as needed.

About us

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including
  • Season Ticket Loans
  • NHS discounts for staff
  • Excellent Training facilities and opportunities
  • Buying and Selling annual leave scheme
  • The opportunity to work bank shifts and expand knowledge and experience in other areas
  • Salary Sacrifice schemes including lease cars and Cycle to Work
  • Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Job description

Job responsibilities

Provide expert advice, guidance and empowerment to all staff on matters related to patient safety incidents, investigations and responses. Ensure compliance at all times with local and national guidance.

Provide training, coaching and facilitation to staff to support a systems learning approach in response to patient safety incidents.

To support the Head of Patient Safety Incident Management Team in for ensuring compliance with all statutory reporting requirements.

Attend Coroners courts when required as a representative of the Trust

To be responsible for the planning and allocation of cases for discussion in the PSIRF Oversight Group Review panels on behalf of the Head of Patient Safety Incident Management Team and ensuring robust meeting taking and follow up of actions in a timely manner.

Attend Learning Collaborative Partnership meetings on a monthly basis to update on learning from deaths and PSIRF and take away actions.

Contribute to the planning and organisation of response plans and investigations following patient safety incidents, adjusting plans or strategies as necessary with the support and direction of the Head of Patient Safety Incident Management Team.

Work autonomously as a learning response lead and in conjunction with colleagues, escalating any identified risks to the Head of Patient Safety Incident Management.

To be responsible for the writing of the draft terms of reference or key questions to be asked for a learning response review using information available in the decision making tool.

Identify and review all sources of information in relation to patient safety incidents and use a variety of analytical skills to identify systems learning. The information may include paper and electronic records, witness statements, liaising with stakeholders, patients and their families and carers.

Conduct team reviews and ensure this provides an opportunity for the team to contribute to the findings. Team reviews will be conducted in line with the Being Open and Just Culture principles.

Provide highly specialist advice in relation to patient safety incident responsiveness to improve and influence the care and treatment of patients through sustained learning.

Provide and receive highly complex, sensitive and contentious information relating to patient safety incidents and present this information to teams and groups as appropriate.

Liaise with patients, service users, carers, victims and their families following a patient safety incident and throughout response processes, encouraging and supporting active engagement.

Advising the Head of Patient Safety Incident Management on the quality, suitability and effectiveness of completed investigation reports.

Present complex, unwelcome and sometimes distressing information to a range of internal and external stakeholders including patient, service users and their families, victims and their families, senior clinicians and front line professionals.

Critically evaluate and analyse complex, diverse and sometimes contradictory evidence from a wide range of sources.

Monitor the progress of patient safety incident response processes and in conjunction with Head of Patient Safety Incident Management Team produce, develop and present highly complex quality reports and analysis on incidents which will be available to the Trust Board, associated sub-committees such as quality and safety meetings and for internal and external reporting requirements as required, with identified learning and thematic analysis.

Review learning plans to identify trends and themes and identify relevant actions to ensure learning is embedded and sustained into clinical practice working collaboratively with clinical and operational partners.

Develop a strong interpersonal and professional relationship with operational team managers that supports collaborative working and effective response to the progression of investigation and safety improvement plans

Participate in the development of an effective team and the development of productive working relationships throughout the Trust.

Remain impartial and objective at all times.

Advise, encourage and share knowledge utilising the latest research and practice development, through literature and peer reviews.

Apply the principles and practice of a just and learning culture across a diverse range of clinical services and recognise when specialist expert opinion is required.

Contribute to the development and improvement of a systems learning approach and cultural changes associated with the introduction of the patient safety incident response framework and lead on allocated improvement and innovation projects. Post holder must be willing to develop the required skills and knowledge for the role.

Responsible for horizon scanning and developing external networks in order to stay updated.

Person Specification



  • Extensive experience in health, social care in a management or senior project management role requiring the use of judgement and initiative in decision-making in non-routine tasks
  • Clinical or Professional Qualification
  • Evidence of continued professional development


  • Post Graduate degree or equivalent or evidence of competence gained through broad comparable experience
  • Management qualification



  • Demonstrable knowledge of national patient safety policy and strategy, Patient Safety Incident Response Framework and levers for change in the NHS system.
  • Proven leadership experience, Knowledge and understanding of the Equalities Act 2010


  • Experience of corporate and clinical governance at a senior operational level



  • Ability to provide senior leadership to the PSIM team and work with senior leaders such as Directors
  • Proven ability to work well with others by being positive, helpful and listening to them involving, respecting and learning from others , demonstrating the qualities of compassionate and value based leadership
  • Experience, understanding and use of PSIRF investigation tools, techniques and risk assessment methodologies
  • Experience of leading system learning plans
  • Experience of working within a healthcare organisation at a senior level
  • Experience of leading Patient Safety investigations within large/complex organisations
  • Able to investigate and analyse incidents, review research and apply national guidelines to improve practice
  • Able to provide and receive complex, sensitive or contentious information
  • Excellent communication skills - written, verbal and presentational
  • Empathy, ability to deal with distressed and highly sensitive patients/relatives relationships
  • Excellent organisational skills demonstrating the ability to prioritise and manage a number of conflicting requirements and complex issues in a professional manner
  • Facilitation, influencing and interpersonal skills
  • Excellent Report writing
  • Ability to challenge conflicting views at any level within the organisation
  • Ability to understand and analyse complex data

Personal Qualities


  • Shares the Trust's beliefs and models this in their attitude and behaviour
  • Ensures that the organisational values We Care, We Learn and We Empower are demonstrated by self and others every day and that any matters of concern are addressed in a timely way, either directly or raised with the relevant Line Manager or through the relevant processes within the Trust as appropriate
  • Proven ability and knowledge of techniques that can support and motivate staff in ensuring their recovery from consistent exposure to adverse events
  • Credibility and enthusiasm for patient safety Values, diversity, inclusion and difference operating with integrity and openness
  • Resilience and coping mechanism for delivery with high turnaround of work activities

Additional qualities and Corporate


  • Fitness analysis as appropriate
  • Current driving licence or ability to travel across sites and across Trust boundaries to undertake key roles, responsibilities and to attend trust meetings as required.

Employer details

Employer name

Essex Partnership University NHS Foundation Trust


The Lodge

Runwell Chase


SS11 7XX

Any attachments will be accessible after you click to apply.


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