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Band 9 Divisional Director of Operations - Medicine and Urgent Care

Royal Free London NHS Foundation Trust
£105,327 to £120,385 per annum inclusive of HCAS
Closing date
26 Apr 2024

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Other Health Profession
Band 9
Full Time
The Medicine and Urgent Care division is looking for a motivated individual to take up the role of divisional director of operations for 12 months.

You will have a proven track record in managing NHS services at a senior level and will work within a divisional triumvirate leading teams who deliver patient care across acute and community services. Your main base will be at Barnet Hospital where you will work with closely with peers in other divisions and the executive team for the Barnet Business unit, you will also spend some time at The Royal Free Hospital.

Main duties of the job

Reporting to the divisional director, the divisional director of operations will be responsible and accountable for the delivery of services, within budget (Income & Expenditure) for an agreed level of activity at an expected level of service and clinical quality. The divisional director of operations, divisional director and divisional nurse director will provide leadership and direction for the division ensuring that this supports the trust's strategic vision for high quality patient centred care, excellence in education and world class research. They will ensure that effective management and delivery underpins the leadership of the division and that the divisional director is supported to ensure that leadership decisions are translated into transforming and delivery of services.

About us

The divisional structure provides a strong foundation from which to continue the development of a high performing organisation as measured in clinical, academic, financial and patient perception dimensions.

Each hospital unit consists of three divisions of the four possible clinical divisions with a divisional director, director of operations divisional nurse director, grouping the larger number of service delivery units or clinical academic units.

The clinical divisions are:
  • Urgent Care Division
  • Transplant and Specialist Services Division
  • Surgery and Associated Services Division
  • Women and Children's Division

Job description

Job responsibilities

The divisional director of operations will work in partnership with the divisional director to ensure the full engagement of all staff in the division in the delivery of the divisions strategy. In addition the divisional director of operations will play a lead role in the relevant clinical practice group.

The divisional director of operations will have responsibility for the operational management of the division, ensuring the effective implementation of national and local strategies and the delivery of service objectives within available resources on all sites (both within and outside the trust) within the remit of the division.

The divisional director of operations is expected to lead on designated trust wide developments which cross divisions and integrate streamlined services.

The applicant will be expected to deputise for the Divisional Director and Director of Operations as required.

Person Specification



  • Demonstrable ability to meet the Trust Values

Education & professional Qualifications


  • Minimum of 1 st degree or equivalent
  • Management qualification or equivalent experience
  • Evidence of continuing personal development


  • Post graduate qualification



  • A track record of successful healthcare management.
  • Substantial management experience, the majority at senior level.
  • Demonstrated success in delivering change and performance with and through others across the organisation.
  • In depth professional knowledge in a number of disciplines acquired through training and experience over an extended period
  • Budget management including a number of departmental budgets, budgets of several million points, cost savings programmes/income generation and service line costing.
  • Experience of transformation programmes and delivery of service improvement programmes.
  • Experience of service development and innovation.
  • Proven experience of analysing complex problems and successfully adapting practical and pragmatic solutions
  • Leadership of a multi-disciplinary team.


  • Clinical experience, experience of working with managed clinical networks.
  • Understanding of market analysis

Skills and aptitudes


  • Highly developed change leaders able to effectively influence through motivating and energising others in the organisation for the best possible patient results and organisational processes.
  • Adaptability and flexibility, capable of dealing with high degrees of ambiguity and establishing a direction for others using wherever possible sound coaching and mentoring style.
  • Exceptional excellent interpersonal and communication skills.
  • Ability to think and plan strategically, technically and creatively with the ability to prioritise work programmes in the face of competing demands.
  • Accomplished at leading and delivering to deadlines and within set resources.
  • Aptitude to engage in constructive collaboration with internal and external stakeholders to achieve success through partnership
  • Excellent negotiating skills to successfully influence and persuade others.
  • Specialist Commissioning of NSCAG and other centrally funded programmes, knowledge of data recording issues, (including quality audits), use of patient information systems.


  • Knowledge of key national policy issues within services

Personal Qualities & attributes


  • Ability to apply intense concentration when required, for example at board meetings, during negotiations and when giving evidence
  • Ability to work under pressure in a dynamic environment
  • Able to adapt to changing requirements of the post
  • Diplomatic style
  • Attention to detail

Employer details

Employer name

Royal Free London NHS Foundation Trust


Barnet Hospital

Wellhouse Lane



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