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Clinical Governance and Quality Director

Norfolk Community Health and Care NHS Trust
£70,417 to £81,138 per annum
Closing date
20 Apr 2024

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Other Health Profession
Band 8C
Contract Type
Full Time
The Clinical Governance and Quality Director is a developing role in NCH& C following establishment of the post in 2023. This role requires an individual who is able to apply dynamic, logical, and analytical skills to a complex and diverse portfolio, as well as demonstrate effective and up to date clinical expertise. The successful candidate will need to a strong team player, be able to demonstrate highly effective leadership skills, values, and behaviours and an ability to deliver to a high quality standard.

Main duties of the job

The post holder is responsible for the patient involvement and engagement and patient safety teams, and acts as the lead advisor to the Director of Nursing and Quality on specialist areas of practise relating to patient and carer involvement and patient safety.

The role covers a wide range of activities including Care Quality Commission co-ordination, leadership for Quality Improvement, and leadership and strategic development for the tissue viability and wound care service.

The role will support and develop a variety of important strategies and functions, including
  • The patient and carer components of the Equality, Diversity and Inclusion Strategy.
  • The Patient and Carer Experience Strategy.
  • Complaints, claims and inquests process assurance and development.
  • Data triangulation methodology and reporting.
  • Co-ordination, development and completion of the Annual Quality Account.

About us

The NCH& C Nursing and Quality team is friendly and welcoming team, who share strong values in the importance of patient and carer experience and high quality care, and the wellbeing and development of our staff and teams.

The team includes both corporate centralised functions and Place based teams across the whole of the NCH& C catchment area. The teams do work to a high level with a consistently demanding workload, requiring a resilient individual who will flourish within a supportive team culture.

Apply now to join an organisation that has been awarded an Outstanding rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Job description

Job responsibilities

The post holder will lead a wide range of activities, duties and monitoring activities including (but not limited to) the below across their portfolio.
  • Trust wide triangulation of quality and safety data, including patient safety data, complaints, patient, and carer feedback, safeguarding and learning from incidents to drive quality improvement change.
  • Acting as organisational lead for Quality Improvement (QI), they will lead the implementation of the Trust wide strategy, including the delivery of effective QI processes, governance and direction for Trust staff.
  • You will act as the coordinating lead for CQC inspections within the Trust, bringing together the data and actions to validate assurance levels.
  • The role will lead the Trust wound care and tissue viability service and strategy development.
  • You will represent the trust at ICB forums, committees and workgroups including clinical safety, clinical governance, wound care, and equality, diversity and inclusion.
  • You will be the delegated clinical lead within the organisation to ensure the organisations statutory obligations around the Equality Act are met with regard to service delivery and will lead the development, in conjunction with the relevant Human Resources Lead of the Trust equality, diversity and inclusion work plan and its delivery.
  • You will participate in the quality team delivery planning and workplan. This will at times involve leading additional projects as deemed by the Trust and quality team as priority for delivery.

Person Specification



  • Must hold full and valid driving licence and have access to a vehicle
  • Participate in on call rota



  • Professional knowledge obtained via degree level professional registration, plus additional specialist management knowledge acquired by training and experience to Masters level equivalent
  • In depth understanding of CQC assessment process understanding of principles, challenges and practical application of patient engagement Patient safety expertise obtained through professional practice
  • Wide ranging knowledge of codes of practise and registration requirements.



  • Be able to demonstrate leadership experience in terms of managing complex dynamics associated with multi-professional groups.
  • Be able to demonstrate a breadth of experience in managing people and situations where significant challenges to service delivery are present
  • Show understanding of leadership and influencing skills with demonstrable application where line management responsibilities.
  • Show through own experience and give examples of situations where challenges have been met and mitigated or overcome.
  • Show methodologies / theory and experiential knowledge base used and their practical application to service environments, giving examples of successful outcomes.

Personal and People Development


  • Strong evidence of continued professional development
  • Experience in developing a team and individuals both new to role and individuals in need of additional support and development to undertake their role

Skills, Abilities and Knowledge


  • Requires negotiation and diplomacy skills to ensure that key deliverables are achieved.
  • Expert knowledge on patient safety and patient involvement and engagement
  • Planning and organisational skills, supported by relevant theoretical knowledge and showing areas of demonstrable achievement.
  • Demonstrate analytical abilities and processes for understanding complex reports both in terms of performance management and planning
  • Demonstrate high level of competence in professional role supported by employment history, relevant theoretical and practical knowledge and experience.
  • Advance keyboards skills to log, manage and report on data requests
  • Budget management knowledge with evidence of delivery



  • Excellent written and verbal communication skills.
  • Ability to assess and make effective decisions under pressure in complex situations and use own judgement to problem solve.
  • Able to present ideas, inferences, conclusions in writing and face-to-face to a wide audience including training delivery
  • Is able to convey the trusts strategic objectives to internal and external stakeholders.
  • Provides presentations and research findings to large groups.
  • Will need to communicate eloquently and persuasively with internal staff and external agencies to ensure compliance with wide ranging actions to meet inspection requirements are carried out.
  • Will need to communicate positive and negative outcomes of inspections to staff, patients and external stakeholders.

Employer details

Employer name

Norfolk Community Health and Care NHS Trust


Norwich Community Hospital

Bowthorpe Road



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