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Associate Director of Resourcing

Chelsea and Westminster Hospital NHS Foundation Trust
£78,163 to £88,884 per annum inclusive HCAS
Closing date
25 Apr 2024

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Other Health Profession
Band 8C
Contract Type
Full Time
We are pleased to be searching for an exceptional candidate to join the People and OD Team at Chelsea and Westminster Hospital NHS Foundation Trust as a permanent Associate Director of Resourcing at Band 8C.

This role will be part of a strong People & OD team with ambitious goals, requiring system leadership, determination to make transformational change & continuous improvement, a passion for excellence, and working in partnership with others. We are looking for individuals who are successful, highly driven, goal and action orientated, with extensive experience of working at a senior level within the NHS or other large public sector organisation, leading the People & OD agenda, and who have a talent for inspiring and motivating people.

Chelsea and Westminster Hospital NHS Foundation Trust is pleased to support hybrid and / or flexible working, however, to meet service requirements, the post holder will be expected to be on site (either at Harbour Yard or other Trust sites) the majority of the working week.

Potential candidates are strongly encouraged to contact John Wall, Acting Deputy Chief People Officer at or on 07557 030835 for an informal discussion about the role

Advert closes 09:00 Wednesday 24 April 2024

Interview date Wednesday 8 May 2024, Harbour Yard, Imperial Wharf

Main duties of the job

Reporting to the Deputy Chief People Officer and deputising as required, you will be a key member of a team that is embedded in collaborative working and you will be engaged in internal and system wide projects. As a pivotal part of our senior People & OD leadership team, you will have responsibility for developing and driving a high performance People & OD service culture whilst also putting in place a range of large scale initiatives that give our people across all sites the best experience of working in the NHS.

We are looking for engaging, compassionate leaders who put people at the heart of everything they do, supporting our teams to enable them to be their best.

This is an exciting role at the heart of our strategic aim to be the Employer of Choice.

About us

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

Job description

Job responsibilities

  • Build key relationships with senior staff, business partners, line managers, external suppliers and colleagues in order to gather feedback and implement an effective resourcing strategy, develop best practice and take responsibility for delivering a pipeline of highly-motivated talent (both internally and externally) to the business.
  • Effectively lead and manage all resourcing teams, set high standards and identify, undertake/implement and any relevant development and training as necessary to deliver excellence in customer service.
  • Manage the operation of the Trusts resourcing systems including HealthRoster, TRAC and its inter-operation between NHS jobs and the Trusts staffing database, including managing contracts with suppliers against agreed service level standard
  • Manage all resourcing budgets including specifically outsourced service provision, recruitment campaigns, marketing, agency contracts and the outsourced recruitment platform, recommending adjustments and efficiencies as appropriate.
  • Actively promote and support change and modernised ways of resourcing including the implementation and optimisation of electronic systems, automation and collaborative working.

  • Play a key role in the delivery of the trusts workforce plan to provide resourcing solutions in response to identified future skills gaps, delivering against long-term projections for recruitment profiles taking into account internal and external drivers such as projected retirements, diversity targets and skills shortage
  • Ensure the provision of a high quality and efficient administration services and streamlined pathways for new starters, regularly reviewing systems and processes to reduce time to hire in line with organisational key performance indicators
  • Develop and implement a range of robust assessment methods to support recruitment decision making and make these available to recruiting managers across the Trus
  • Ensure the delivery of a programme of recruitment, interviewing and selection training designed to improve the skills of managers and staff in making appropriate competence and value-based selection decisions
  • Overall responsibility for the electronic recruitment system including regular production of recruitment statistics analyse regularly intelligence from reports presenting these to divisional senior managers, HR colleagues and the Trust Board to inform priorities and influence strategic decision making. Hold responsibility for maintaining accuracy and confidentiality of all information contained on the system in line with the Data Protection Act, Audit Requirements and other Trust policies.
  • Develop a recognisable and powerful recruitment brand utilising all the Trusts key selling points, working with marketing agencies where applicable. Develop the Trusts recruitment website for campaigns ensuring that all the Trust branding is adequately positioned. Regularly review and update all online information ensuring all information is current and sells the Trust to the highest potentia
  • Introduce a range of recruitment solutions in response to requirements for flexible working arrangements including bank, fixed-term, annualised hours, honorary contracts, work experience, apprentices etc
  • Ensure that the Trusts suite of employment contracts are updated
  • Work with the learning and development team to deliver an effective clinical and non-clinical apprentice scheme ensuring that there are opportunities for apprentices to secure permanent employment upon completion of the scheme
  • Build links with schools, colleges and further education institutions and create opportunities for work experienc
  • Manage the operation of the Trusts at-risk registe
  • Identify, develop and maintain improved ways of delivering excellence, through appropriate technology to achieve efficiencies and improve processes
  • Oversee the volunteers recruitment process, ensuring that best practice is followe

Temporary Staffing/Staff bank/E-Rostering
  • Manage the operation of the Trusts Healthroster suite of products, including managing the contract with the supplier against agreed service level standards
  • Manage the Trusts temporary staffing and e-rostering function which provides a timely and responsive service to managers requiring staff often at short notice for vacancy cover, in order to meet safer staffing levels
  • Work with the e-rostering team and operational managers to implement solutions to staffing that may limit the pressure to recruit temporary staffing on an on-going basis
  • Ensure the delivery of a programme of e-rostering training is designed to improve the skills of managers and staff in making appropriate competence
  • Overall responsibility for the electronic systems including regular production of statistics analyse regularly intelligence from reports presenting these to divisional senior managers, HR colleagues and the Trust Board to inform priorities and influence strategic decision making.
  • Hold responsibility for maintaining accuracy and confidentiality of all information contained on the system in line with the Data Protection Act, Audit Requirements and other Trust policies
  • Ensure that regular reports relating to agency spend are produced, making recommendations for immediate action in relation to compliance with the government agency cap
  • Ensure that the Trusts suite of temporary staffing and rostering agreements are updated regularly in response to organisational or national NHS requirements, changes in legislation or feedback from legal advisors
  • Produce monthly, weekly and ad-hoc monitoring reports on KPIs, temporary staffing and rostering usage identifying trends and areas of concern for presentation to directors and the executive board including high level analysis and business cases for service improvements incorporating robust costs and risk analysis
  • Ensure the use of e-rostering is rolled out across the Trust and effective usage maintain
  • Work closely with the e-roster team to ensure effective systems of booking and rostering are taking place that are designed to reduce the reliance on short-term urgent need
  • Work closely with managers and the e-roster team to ensure bank staff are paid appropriately for their shifts and that accurate, reliable data is obtained on bank usage from the system
  • Streamline the booking and payment processes to ensure maximum efficiency and cost reduction in relation to temporary staffing.

Person Specification



  • Educated to masters degree or equivalent level management qualification
  • Chartered member of CIPD (Chartered MCIPD)


  • Postgraduate management I leadership I organisational development / coaching qualification e.g. MSc, MBA, Chartered FCIPD



  • Extensive experience of developing and delivering HR and OD strategies at a senior level in a large complex organisation
  • Significant experience of personal achievement in developing services
  • A record of innovation and successfully developing and supporting organisational transformation in a large, multi-disciplinary organisation
  • Record of achievement in delivering significant change in a complex environment


  • Experience in an acute healthcare organisation or comparable healthcare setting D
  • Expertise in all aspects of total reward D

Skills and Knowledge


  • Strategic thinker
  • Excellent interpersonal, communication and leadership skills
  • Ability to influence internal and external stakeholders in the development of organisational structures and processes
  • Ability to cope with complex organisational issues and to relate to a wide spectrum of NHS professionals

Employer details

Employer name

Chelsea and Westminster Hospital NHS Foundation Trust


Harbour Yard


SW10 0XD

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