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Group Director of Operations: Primary Care, Community and Therapies

Sandwell and West Birmingham NHS Trust
£99,891 to £114,949 a year pa
Closing date
30 Apr 2024

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Other Health Profession
Band 9
Contract Type
Full Time
We are seeking to appoint a new Group Director of Operations to provide operational leadership to our Primary Care, Community and Therapies Group. If you are an ambitious and compassionate leader with a passion for achieving the highest possible standards of care for citizens, we want to hear from you. Our patients, people and population are at the heart of everything we do and we need a highly motivated, diligent individual who can inspire teams to operate at the highest level.

We will provide extensive opportunities for development and support the right person to develop and fulfil their long term ambitions within NHS leadership. You will work with a wide range of partners within the Trust across the local Place partnerships and the wider system. This will enable both operational and strategic development with unique opportunities across all sectors.

In turn we need someone with extensive knowledge of community services, an excellent communicator who can influence at the highest level.

Main duties of the job

As the most senior operational position within the professional management team, you will be responsible for the day to day delivery and leadership of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints.

You will lead the Group which consists of 5 directorates including:
  • ICares
  • iBeds
  • Ambulatory Therapies & EOL General Practice Directorate Community Medicine
  • Urgent Community Response

You will provide line management to the Directorate Leads and be an integral part of the Trust leadership structure

About us

The Primary Care, Community and Therapies Group is diverse with a range of specialties, professionals and services. We provide all Trust delivered adult out of hospital care and work closely with the local Place Based Partnerships. As part of the Group Triumvirate leadership team, you will lead the Group with the Group Director and Group Director of Nursing.

We are ambitious and strive to improve the experience of patients and citizens through exciting transformation, which involves developing a range of exciting additional services including:
  • Care Navigation - combining all Single Points of Access and providing clinical triage and support across the location
  • Urgent Community Response
  • Integrated Front Door - to enable a 'community first' option for people attending ED
  • Virtual Wards
  • Integrated Discharge Hub

Job description

Job responsibilities

The Director of Operations is accountablefor:Providing strong business / operational leadership of the Clinical Group

To be responsible for achieving key performance targets as set by local and nationalinitiatives

With the Clinical Group Director, leading the development and review of the Groups service strategy paying special attention to the creation of new opportunities and service

Improvements that will enhance patient care within and outside the organisation

Leading the implementation of major delivery and transformation plans to affect the service strategy including those involving cross- Clinical Group and external partnership

Working to support enhanced patient pathways and care quality. These plans will include systems, structures and processes for managing clinical quality, risk, controls assurance and local public and patient involvement initiativesWith the Clinical Group Director works in collaboration with Primary Care and other partners to establish and enhance community partnerships.

To actively promote a culture of staff engagement, using this as a driver for service improvement.

Monitoring and reviewing business and service performance at all levels,across all dimensions of care and delivery, reporting on performance directly to members of the Clinical Group Board and Trust meetings when appropriate and instituting remedial action where necessaryManaging and developing managerial, clinical and administrative staff within the Clinical Group and developing strong leadership potential As the most senior operational manager within the Clinical Group acting as a role model and leader to all staff across the organisation

Managing the substantial capital and revenue budgets for the Clinical Group Representing the Trust at a very senior level within the NHS and community and with partner organisations, working closely with them to institute integrated working in the bestinterests of patient care

Person Specification



  • Management qualification, MBA, MSc or equivalent
  • Educated to degree level or equivalent


  • ECDL or equivalent. Microsoft Office training expertise



  • Senior NHS leadership
  • Experience of financial and resource management in the NHS / public sector organisation
  • Significant recent experience of Group management at a senior level in the NHS, with responsibility for operational matters, including clinical qualify, staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements.
  • Staff management
  • Change management and transformation


  • A relevant clinical background



  • Knowledge of NHS operational and performance standards
  • Knowledge of ICS and Place
  • Knowledge of out of hospital services and winter capacity management

Employer details

Employer name

Sandwell and West Birmingham NHS Trust




B71 4HJ

Any attachments will be accessible after you click to apply.


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