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Associate Head of Commercial Operations

University Hospitals of Leicester NHS Trust
£70,417 to £81,138 Per Annum
Closing date
30 Apr 2024

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Other Health Profession
Band 8C
Contract Type
Full Time
There is an exciting opportunity to join the Women's and Children's Clinical Management Group (CMG) as the Associate Head of Commercial Operations leading an eclectic portfolio focused on services with commercial opportunities, specially commissioned funding arrangements, and regional hosting responsibilities.

The post holder will also be responsible for cross cutting thematic deliverables across the CMG, as delegated by the Head of Operations, including matters relating to efficiency, productivity, and governance.

The CMG has a budget exceeding �200m, a workforce of more than 2,000 colleagues, and delivers numerous specialist and tertiary services across our six Directorates of Paediatric Medicine (Children's), Paediatric Surgery (Children's), Paediatric Critical Care (Children's), Specialist Transport (Children's), Maternity & Neonates (Women's), and Gynaecology, Genetics, and Leicester Fertility Centre (Women's).

Main duties of the job

In post as a senior leader within the CMG, you will be responsible for promoting the vision and values of University Hospitals of Leicester (UHL). This includes leading by example, ensuringdemonstrationof those values inleadership behaviours, and supporting the delivery of outstanding patient care.

The overriding purpose of this role is to support the provision of the highest quality patient care through personal actions and continuous improvement.

The post holder will deputise for the Head of Operations in the full range of duties and will have fully delegated decision-making responsibilities during any period of deputising.

The post holder will be responsible for providing operational and strategic leadership to a significant collection of services as well as a wider portfolio of cross service responsibilities in support of the delivery of high quality, effective, and efficient patient care.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
  • high-quality care for all,
  • being a great place to work,
  • partnerships for impact, and
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
  • we are compassionate,
  • we are proud,
  • we are inclusive, and
  • we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

Job description

Job responsibilities

  • To provide robust and visible leadership as part of the CMG Leadership Team.
  • With the CMG Leadership Team, lead the delivery of the CMGs strategic direction and Integrated Business Plan for delegated areas.
  • To ensure a culture of continuous constructive challenge exists in the CMG, ensuring that progressive solutions, which consider models of best practice, are incorporatedinto service delivery plans.
  • To ensure that sickness absence for staff within specific service areas in the CMG is managed appropriately and in line with the Trusts Sickness Absence Management Policy.
  • Promote clinical information of benchmarking and audit to improve patient experience.

Person Specification

Training and Qualifications


  • Master's degree or equivalent experience
  • Evidence of CPD

Other Requirements


  • Able to participate in on-call rota



  • Experience of working in commercially orientated roles at a senior manager level
  • Evidence of business development, marketing, and financial management resulting in significant in sustained growth
  • Proven track record of achieving challenging performance targets
  • Experience of delivering complex programmes of change
  • IT skills to manage and report on complex performance management information


  • Experience within the healthcare sector at senior manager level

Communication and Relationship Skills


  • Excellent written and oral communication skills
  • Ability to motivate staff to deliver challenging targets
  • Ability to present and narrate highly complex data
  • Proven inter and intra organisational influencing skills
  • Ability to manage and resolve conflict

Analytical and Judgement Skills


  • Evidence of dynamic response to and implementation of solutions to both simple and wicked challenges
  • Able to analyse and understand complex financial and operational data
  • Sensitive to clinical and political demands

Equality, Diversity and Inclusion


  • Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
  • All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Employer details

Employer name

University Hospitals of Leicester NHS Trust


Leicester Royal Infirmary

Infirmary Square



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