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Associate Director of Operations (CSS)

University Hospitals Sussex NHS Foundation Trust
£83,571 to £96,376 per annum
Closing date
30 Apr 2024

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Other Health Profession
Band 8D
Contract Type
Full Time
As part of the Divisional Management Team and in conjunction with the Director of Operations, provide operational leadership to the Division. Working in partnership with Heads of Service, General Managers, Operational Managers and other management and professional leads (within and outside of the Division) ensure high quality, safe and effective patient services.

In partnership with the Divisional Director of Operations (DDO) for CSS working closely with all divisional leadership teams, to provide senior performance oversight for all CSS services across the organisation.

Working as a key part of the senior Divisional Management Team, promote effective governance ensuring that the highest standards of clinical care are delivered and that all clinical and non-clinical performance indicators, targets and objectives are met in line with national and local standards.

Main duties of the job

Work with the Director of Operations and Chief of Service in the translation and delivery of both Divisional and Trust-wide clinical service strategies, corporate and divisional objectives and the development and implementation of business plans and service developments.

This role provides leadership and managerial direction across areas as defined and delegated by the DDO including staff and the budgets for these services to help lead the strategic development of Services in line with the Trust's overall strategy and Integrated Business Plan

Ensure that quality, performance, constitutional standards, CIPs and budgetary targets are monitored, and interim plans are devised where necessary to enable compliance and achievement.

Ensure effective liaison with commissioners, ICB, & NHS England and that joint working and positive working relationships are developed and sustained. Engender effective partnerships with all stakeholders across the locality and service.

The post holder will have shared responsibility for supporting the delivery of financial targets across the Division as delegated by the Director of Operations and Chief of Service.

About us

Join us atUHSussex, every day is different, you can be the change, better neverstops

AtUHSussexwe're proud to be at the heart of the NHS. As one of theUK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Improving lives:We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First.Our mission is summed up by our 'where better never stops' motto and no matter the role atUHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex.We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need itbecausewe know that to look after others we must first look after ourselves.

Build a career with us:As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosingUHSussexyou are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do

Job description

Job responsibilities

Deputise in the absence of the Divisional Director of Operations (DDO):
  • Lead on all aspects of performance management and service delivery within the Division.
  • Take operational decisions including budget spend for any urgent short-term operational issues. Support the Hospital-wide operational functions providing leadership and decision making as required including escalation/liaison to external agencies where appropriate.
  • Represent the Division and Trust at meetings as required for example: Divisional Strategic Deployment Review (SDR) meetings, Executive level committees and sub-committees, efficiency meetings, workforce transformation meetings.
  • Chair meetings in place of the DDO where appropriate
  • Lead the strategic development of designated services, in partnership with the DDO and Chief of Service.
  • In the absence of the DDO, have delegated responsibility for budgets across the division.
  • To ensure accurate and robust collection of cancer & DMO1 data, PTL management and performance reporting (internally & externally).
  • Provide specialist knowledge of a range of services, policies, and practices.

Work in conjunction with the Divisional Director of Operations (DDO):
  • Ensure alignment of the Trusts strategic direction and resulting activities of the Division.
  • Translate service strategy into robust management, financial and business planning activities across the Division, with the support and advice of other managers and clinicians.
  • Ensure that the Division works actively and collaboratively with colleagues in the local ICS.
  • Ensure service policy developments are in line with national directives and local frameworks.

Direct management responsibility for specified Directorate(s) within the division, to be agreed in conjunction with the Divisional Director of Operations (DDO).

Person Specification

Experience / Qualifications


  • Masters or equivalent experience.
  • Evidence of recent further professional development and ongoing professional leadership development.
  • Operational management experience in the healthcare sector.


  • Post graduate Management qualification
  • Project Management Qualification



  • Analytical and problem-solving skills in dealing with complex information and data.
  • Ability to collaborate effectively and maintain successful partnerships.
  • Ability to negotiate, influence and challenge and overcome significant barriers.
  • Ability to produce, manipulate and present complex information and data to a wide audience.
  • Track record of achieving performance financial and service targets.
  • Proven track record as a leader and professional role model.
  • Proven experience of planning and organising at a strategic level with highly complex and conflicting priorities.
  • Proven track record of delivering high quality services and improving services.
  • Evidence of managing change through empowering people.
  • Extensive knowledge and understanding of the NHS.
  • Ability to balance competing priorities and achieve challenging deadlines.
  • Demonstrable political awareness.
  • Previous project management experience.
  • Ability to self motivate and motivate others.
  • Highly proficient in the use of email and internet.
  • Ability to use to advanced levels of Microsoft applications.

People Management and Development


  • Able to manage services effectively (resources, people and performance).
  • Able to positively influence and motivate others at a time of significant change.
  • Experience of managing a range of employment issues including but not limited to Sickness, Disciplinary, Performance and Grievance issues.

Specific Requirements


  • Knowledge and understanding of integrated governance and performance management with a focus on quality of patient care/service.

Freedom to Act


  • Ability to work autonomously, liaise and coordinate the management team on a day to day basis and to take appropriate action as necessary.
  • Identify and adhere to best practice.
  • Responsible for own professional actions and have sufficient autonomy for the delivery of the role.
  • Able to interpret national and local guidance and to develop local policies to reflect these standards.

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)


Worthing Hospital

Lyndhurst Road


BN11 2DH

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