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Senior Technical Support Engineer

University Hospital of North Midlands NHS Trust
Stoke on Trent
£43,742 to £50,056 per annum
Closing date
25 Apr 2024

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Other Health Profession
Band 7
Contract Type
Full Time

Job Details

The IM& T Senior Technical Support Engineer is responsible for providing a responsive technical service, undertaking the design, development & management of system & the installation of upgrades & new systems. Due to the highly technical nature of this post there will be also a requirement to undertake configuration, tuning, troubleshooting, recovery fault resolution & in-depth technical fault diagnosis & problem solving.

As the IM& T Senior Technical Support Engineer you will work in a team of engineers responsible for the Trusts business critical server & storage area network (SAN) infrastructure including Cloud technologies for UHNM.

This is a hands-on role & the ideal candidate will have excellent technical infrastructure skills, strong leadership & management experience. They will be used to working in a fast moving environment & be passionate about delivering top class support & project services.

Main duties of the job

The post holder will be part of a team responsible for providing a responsive technical service, undertaking the design, development and management of system and the installation of upgrades and new systems. Due to the highly technical nature of this post there will be also a requirement to undertake configuration, tuning, troubleshooting, recovery fault resolution and in-depth technical fault diagnosis and problem solving.

The post holder will be responsible for the Trusts business critical server and storage area network (SAN) infrastructure for the University Hospital of North Staffordshire. Using their extensive knowledge of IT systems to deliver a third line of support for all Trust ICT Services and to cascade high level specialist technical knowledge and advice to a wide range of people at all levels within the Trust in the form of training, documentation and Trust wide procedures.

About us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we're highly regarded for our facilities, teaching and research.

The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.

Job description

Job responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

For more details on the post, please see contact information details.

Person Specification

education and qualifications


  • MCSE / MCSA qualification or equivalent specialist IT training
  • Educated to Degree in a computer related discipline, or equivalent work experience


  • CCNA / CCNP Cisco Network qualification
  • Master's Degree of Vendor qualification
  • Professional IT qualification in relevant subject
  • Willingness to study for specialist qualification



  • To deputise for the Operations Manager in their absence including attending meetings on their behalf and acting on any issues/actions as necessary.
  • Experience of working within a mission critical IT service.
  • In-depth specialist knowledge of IM& T systems and procedures (expert in their field).
  • Experience of exposure to building and configuring personal computers and associated peripherals.
  • Experience of building and configuring server systems.
  • Exposure to a server environment including building server systems from scratch. This includes clustered Email, database, web servers, Network Attached Storage devices and storage area network equipment.


  • Familiarity with current computing technologies.
  • Configuration of all versions of Microsoft Platforms.
  • Good understanding of NHS working practices and standards

Skills, and ability


  • Excellent Analytical skills in order to investigate and resolve complex issues.
  • The ability to plan and organise the implementation of complex and specialist systems/project. These systems impact across all clinical and non-clinical areas of the Trust.
  • To take the lead on the design and development of major systems in line with Trust IT strategies and within budget requirements.
  • To research new IT technologies and present proposals for better and more efficient ways of working.
  • To be responsible for ensuring that the infrastructure is in place for systems to run efficiently.
  • To take the lead and liaise with third party companies regarding installations of systems and be responsible for the on-going maintenance of these systems.
  • Committed to providing a customer focused IT service to the Trust and other relevant parties.
  • Ability to relate to system users at all levels and communicate technical issues in a non-technical manner.
  • Responsible for back-ups of Terabytes of critical patient and user data.
  • Excellent general communication and telephone skills.
  • Excellent customer relation skills


  • Logical approach to problem solving.



  • Able to think clearly under pressure. Able to work under pressure and to deadlines.
  • Ability to manage own time and priorities.
  • The ability to guide members of the team to help them solve problems, sometimes these are of a complex nature and require in depth research to resolve.
  • Knowledge and ability to manage and administer the Trust's Checkpoint NGX Firewall and responsible for the security of the Trust applications and confidential patient data.
  • Responsible for the planning of updates and upgrades of business critical systems, infrastructure and information systems
  • The ability to handle detailed, diverse and at times highly complex technical issues by yourself, including researching of a solution via the Internet where required.
  • The ability to maintain and repair a server and storage investment of some 1,000,000 plus, ensuring a front line service is provided to over 7000 online users 24/7,365 days a year.
  • An in-depth understanding of the interactions between server systems and networking systems
  • Knowledge of server system administration and support.
  • General knowledge and understanding of LAN/WAN networking and associated devices
  • Routine monitoring, maintenance and configuration of servers and application software.
  • The physical installation and configuration of servers and operating systems from the ground up, including Windows NT/2000/2003, Linux and Unix.
  • Experience in supporting a mixed IT environment, incorporating servers, PCs, Storage devices, network equipment and thin client technologies

personal qualities


  • The ability to work to tight deadlines while still maintaining the flexibility to deal with day to day queries from end users and other colleagues from within the Department.
  • Ability to concentrate for long periods while designing and developing complex systems.
  • Able to work as part of a team.
  • Self-motivated
  • Completer / finisher.
  • Full Driving licence to drive Trust vehicles.
  • To participate in an on-call rota providing 24 hour cover for desktop/servers/network problems

Employer details

Employer name

University Hospital of North Midlands NHS Trust


Royal stoke Hospital

Newcastle road

Stoke on Trent


Any attachments will be accessible after you click to apply.



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