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Paediatric Patient Safety Manager

University Hospitals Sussex NHS Foundation Trust
£43,742 to £50,056 per annum
Closing date
23 Apr 2024

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Other Health Profession
Band 7
Contract Type
Full Time
This is a new and exciting opportunity to provide specialist support, advice and input for Paediatric Patient Safety Incident Investigations across the division, supporting the Patient Safety team with a lead role at Worthing and St Richards Hospitals, and supporting as required across all child health areas at UHSussex hospital sites.

The role of the Paediatric Patient Safety Lead will be to be highly visible within the clinical environment, promoting the key elements of a safety and learning culture.

The post holder will work collaboratively with all members of the Child health leadership team, clinical teams, and practice development Teams to continuously improve safety through analysis of systems and process, and support the sharing of lessons learned from safety incidents. The post holder will ensure the highest standard of investigation and report writing, and engagement with families.

The role will support governance and assurance workstreams for the Women and Children's Division.

Main duties of the job

To provide specialist support, advice and input for Patient Safety Learning Reviews and Incident Investigations (PSII) across the division working with all departments to continuously improve safety, ensure the high standard of investigation and report writing, and to support the sharing of the lessons learned.

To ensure the quality governance compliance of PSII and quality assurance of incident learning reviews so that they are of the highest standard prior to sharing with patients, families, staff and external stakeholders. The post holder will support the divisional risk management processes and reporting of complaints and feedback.

To support management of the RLDatix IQ incident reporting system in relation to patient safety incidents across neonatal areas. To manage the patient safety incident reporting and investigation process, ensuring timely reporting and submission, and compliance with Regulation 20 (Duty of Candour - DoC).

Work in partnership with lead clinicians, senior managers, nurses, specialists and service providers in order to maintain support, mentorship and advice.

The post holder is required to manage a portfolio of evidence for external inspections and internal assurance to ensure the Trust meets its regulatory requirements. The post holder will be required to provide regular assurance and gap analysis reports to various committees of the board and the executive team for assurance purposes.

About us

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. Our wellbeing programme for staff is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Job description

Job responsibilities

  • Leading by personal example, to establish a high profile for patient safety within the division, working with others to share good practice. Actively contribute to help communicate lessons learnt and celebrate success.
  • Provide the quality assurance methodology for the review of all PSII reports ensuring alignment and compliance to the NHSE Patient Safety Incident Response Framework (PSIRF).
  • Provide specialist support and advice with regard to investigation methodology and investigation report writing.
  • Undertake comprehensive patient safety incident investigations, after action reviews, hot debriefs and support thematic reviews.
  • Working in collaboration with families, carers and staff to produce high quality incident investigation reports (based on national PSIRF system based best practice).
  • Demonstrate good understanding and background knowledge of national systems-based models such a SEIPS and Safety I & Safety II methodology.
  • Work alongside the division as part of the Trust Clinical Operating Model (COM) as an initial point of contact to advise and assist with incident management, and Duty of Candour.
  • Support the divisional directors of nursing with the quality governance from the beginning of the investigation process, (i.e., setting the terms of reference) throughout (i.e., PSII report writing, through to closure, sharing of learning and implementation of actions).
  • Using the NHSE Patient Safety Incident Response Framework (PSIRF), support divisions to produce high quality incident reporting and systems analysis within investigation reports across the Trust.
  • Contribute to the continual development and implementation of the PSII
  • In relation to neonatal patient safety incidents, undertake regular trust-wide audits, analysing and triangulating results and presenting findings to various audiences that encourage reflection/action.
  • Analyse evidence from a variety of sources to ensure it supports regulatory and statutory requirements, escalating risk and non-compliance where
  • Ensure timely reporting and compliance of patient safety incidents including supporting the upload, update, and management of the DCIQ Datix System.
  • Work with the divisions in the clinical operating model to:
    • Ensure the quality control and assurance of safety investigation
    • Monitor improvement action plans to ensure assurance of
    • Ensure timely submission for closure to the
    • Provide regular feedback/support to families, lead investigators and teams
  • Attend divisional and departmental quality governance meetings and safety huddles in clinical areas.

Complaints management Work in partnership with the Matron/Clinical Lead to manage the complaints process. Co-ordinate the prompt and succinct management of complaints within required timeframes Maintain a high standard of investigation through the co-ordination of multi-professional responses. Within sphere of role, produce written responses to complaints which are considered, factual, empathetic, and patient orientated and reflect a document which can be distributed on behalf of the Trust. Arrange and facilitate meetings with women and their families and key staff members. Maintain a current log of complaints. Support the service to instigate changes in practice or systems in response to issues identified through the Trust complaint procedure. Provide advice for staff at departmental level and enable frontline staff to deal with complaints appropriately. Acting as the point of contact, support the complaints process through regular ongoing dialogue with the Trusts Complaints team and Patient Advice and Liaison Services Team (PALS). Ensure staff involved in the complaints process are supported in a sensitive manner. Regularly feedback to the Management Team and the staff regarding trends and themes or individual issues.

Risk Management
  • Interpret and analyse themes and trends from incident reporting.
  • Ensure that internal and external reporting of risk and incidents is up to date.
  • Support the safety and quality team to maintain the Divisional Risk Register, ensuring risks, controls and assurances are well articulated, reviewed and updated regularly, and that new or emergent risks are escalated through divisional governance processes.
  • In collaboration with the Patient First safety programme, support divisional patient safety initiatives.
  • Be responsible for management and completion of action plans for CAS Alerts.
  • Assist in producing and submitting regular reports to the patient safety and quality groups and Board of Directors on the progress of clinical risk management issues.

Litigation Responsibilities Work in partnership with the Trust legal department Ensure that the Trust legal department are involved with the on-going management of legal cases. Support the multi-disciplinary team in the submission of evidence and statements. Contribute to the professional cohesive management of the litigation process in order to reduce the potentially negative impact to both the family and staff members. Maintain confidentiality relating to patients, staff and the Trust at all times.

  • Promote an open and positive safety culture in dealing with families, staff and external stakeholders to ensure that incidents are fully reported, documented and the necessary action taken.
  • Nurture positive relationships with clinical staff to ensure effective communication of all issues relating to patient safety and risk.
  • Assist the division with risk assessment and ensure appropriate action is implemented.
  • As part of the patient safety Serious Incident investigation process, the post holder will both provide and receive highly complex, highly sensitive or highly contentious information, where developed persuasive, motivational, negotiating, training, empathic or re-assurance skills are required.
  • Working with families in line with the Duty of Candour Regulation 20, the post holder will both provide and receive complex, sensitive or contentious information where there are significant barriers to acceptance which need to be overcome using developed interpersonal and communication skills such as would be required when communicating in a hostile, antagonistic or highly emotive atmosphere.

Person Specification

Essential criteria


  • Previous experience in patient safety incident reporting and investigation
  • Paediatrics qualified in specialty
  • Degree in relevant subject (or equivalent experience)


  • Knowledge of the Datix/StEIS electronic reporting systems
  • Investigation Training (HSIB Level 2 or above)
  • Education, knowledge, and experience of incident investigation or systems engineering safety
  • High level expertise using Microsoft /Excel NHS IT programs

Employer details

Employer name

University Hospitals Sussex NHS Foundation Trust (279)


Cross Sites

Worthing, Chichester, Brighton, Haywards Heath


BN11 2DH

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