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Employee Relations Manager

James Paget University Hospitals NHS Foundation Trust
Great Yarmouth
£50,952 to £57,349 per annum
Closing date
23 Apr 2024

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Other Health Profession
Band 8A
Contract Type
Full Time
We are seeking an exceptional candidate for an exciting, newly created role within our People and Culture department as Employee Relations Manager.

The People and Culture Team at The James Paget University Hospital fully embrace flexible ways of working, including Hybrid Working. Working with us will mean having a focus on your career development, regular support and mentorship as well as collaborative working with People and Culture and Clinical colleagues.

At the James Paget we understand the impact our approach to employee relations has on the way our people feel about working here and therefore service delivery. The Employee Relations Manager role will be key to leading a compassionate approach in the way we care for staff who experience difficulties at work as well alongside the development of People and Culture policies and practices to support a more people-centred, less process centred approach is key focus of the role.

The successful candidate will lead a small team of HR specialists and the provision of highly specialist advice and support in the most of complex cases, including oversee appeals and the day-to-day management of Tribunal Claims. The role will also be responsible for overseeing the effective delivery of the HR Helpline, People and Culture Policy Framework and Job Evaluation Processes.

Excellent communication and influencing skills and as well as the ability to form strong professional partnerships is essential.

Main duties of the job

To play a key role in developing a more compassionate organisational culture in regard to our approach to the management of employee relations issues, in alignment with our values and principles for a Just Culture. To ensure a more people and less process focused approach and regard to more restorative outcomes.

To develop, implement, communicate and embed policies, toolkits and practices that support a fair, proportionate and compassionate approach to people management, implementing through the lens of the HR Helpline and an effective manager self-service offer.

To develop the knowledge and skill of your team to be not only technically expert but capable in coaching managers and staff in how they approach and respond to difficult people issues.

To analyse data, monitor trends and develop and implement an approach to ensure continuous learning and quality improvement in how we deal with employee relations issues, embedded this into our policy, toolkits and practices.

To provide expert analysis of highly complex employment issues where no precedents exist, interpreting employment legislation and case law and providing guidance to the Head of HR Business Partnering, Trust Managers and Directors.

About us

The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk. Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners. Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us.

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

This is a hugely exciting time to join our Trust as we develop our plans for a New Hospital and Health Campus. Why not come and join us on our journey?

For further information on our New Hospital, please see the below link:

Our new hospital (

Job description

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Person Specification

Education and Qualifications


  • CIPD educated to degree level or equivalent


  • MIPD Professional area of special interest.

Experience & Knowledge


  • Experience of working in a medium to large organisation. Used to working with senior management.
  • Experience of managing complex case work and running organisation wide projects.


  • Previous NHS or Public Sector experience

Skills and Abilities


  • Highly developed verbal and written communication skills.
  • Numerative Skills
  • Fully conversant in Microsoft office software.
  • Able to work independently but still contribute to the team.
  • Good problem solver.
  • Able to put complex ideas across to a range of people either in a training situation or on a one to one basis.
  • Empathetic


  • Previous coaching experience
  • Previous budgetary experience

Employer details

Employer name

James Paget University Hospitals NHS Foundation Trust


James Paget University Hospitals

Lowestoft Road

Great Yarmouth

NR31 6LA

Any attachments will be accessible after you click to apply.


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