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Directorate Support Manager

Manchester University NHS Foundation Trust
£28,407 to £34,581 a year PA
Closing date
20 Apr 2024

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Other Health Profession
Band 5
Contract Type
Full Time

Job Details

  • To assist the Directorate Management Team in the development and implementation of policy, business planning, business objectives and service developments.
  • To be responsible for the Data Analysis and validation of the 4 hours Patient Safety Standard breaches in the Emergency Department.
  • To be responsible for the Data Analysis and validation of the 12 hours trolley breaches in the Emergency Department.
  • Assist service leads in meeting performance management requirements of the services, Patient Flow, Sickness & Absence, Mandatory Training, Appraisal and quality and activity targets.
  • To undertake specific project work as identified by the Directorate Manager /Directorate Management Team.
  • Preparation of information for/participation and co-ordination of MDT meetings including liaison with appropriate clinical teams inadvance of the meetings and obtaining any results/clinical information that is required for the discussion.
  • To work closely with Medical Teams, liaising with the Clinical Director and the Absence Management Team to support safely staffed rotas.
  • Support the administration tasks around recruitment within the Directorate.

Main duties of the job

  • Ensuring medical staff adheres to Attendance Policy and Special Leave, monitoring sickness for the Directorate.
  • Provide updates to the Directorate Triumvirate on sickness and absence statistics highlighting where there are issues.
  • Ensure the Directorate are compliant with mandatory training and annual appraisals take necessary actions with service leads for those not compliant.
  • Produce Business Plans as and when required, chasing these up to timescales and deadlines.
  • Assist the Assistant Directorate Manager with day-to-day administration of the department and wider service.
  • To support the tracking and validation of patients as required and escalation of patient treatment in relation to delays and clinical decision making
  • Attend appropriate business, governance and service meetings and assist the Directorate Team to support patient pathways.
  • Assist in the investigation of complaints.
  • Maintain a flexible approach towards assisting in the general smooth running of the department.
  • Carry out other tasks as required, commensurate with the grade of the post.

About us

MFT is England's largest NHS Trust with a turnover of �2.6bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive our brand-new Electronic Patient Record system which we've launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at

Were looking forward to hearing from you!

Person Specification



  • Minimum of 1 year operational experience
  • Staff Management/supervisory experience
  • Clinical Systems experience e.g. HIVE EPR
  • Ability to analyse & interpret complex data
  • Excellent organisational/interpersonal skills
  • Management of admin teams
  • Business Administration qualification or relevant experience


  • Experience of working within the NHS or other health sector
  • Operational Management Experience

Employer details

Employer name

Manchester University NHS Foundation Trust


North Manchester General Hospital

Delaunays Road


M8 5RB

Any attachments will be accessible after you click to apply.



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