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Operational Co-ordinator

East Suffolk and North Essex NHS Foundation Trust
£28,407 to £34,581 per annum
Closing date
19 Apr 2024

View more

Other Health Profession
Band 5
Contract Type
Full Time
Have you got the determination and desire to make a real difference to the lives of people in East Suffolk and North Essex?

We are looking for an Operational Co-ordinator to join the team. Working at Ipswich Hospital, this is an opportunity to play an integral part in future service developments. This opportunity will allow you to play a major role in the continuing development of service delivery for the benefit of our patients where care and compassion are central to everything we do. You will have the opportunity to further develop your operational and management skills in a supportive and innovative atmosphere, including bed management and business management.

This is your chance to become a key part of a large, innovative and forward thinking organisation.

You must be a 'team player' working in a way that encourages high performance from other staff, with the aim of maintaining efficiency within the department. We are looking for a confident and enthusiastic individual for this position.

Main duties of the job

Your role will include being the first point of contact for escalation within the team as well as the management of the patient tracking list and clinical rotas, so as such, you need to be the kind of person who doesn't give up and is able to exhibit creative thinking.

In this role you will manage the administrative team, supporting them to move patients through their treatment pathways within appropriate timescales. You will also encourage high performance from the staff, with the aim to maintain a high quality comprehensive administrative service.

You will work alongside the service manager and an engaged team of dedicated healthcare professionals in a fast pace and challenging environment to ensure a high quality service is provided to our patients.If you would like to be part of this dynamic team, we want to hear from you.

About us

One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Find out about living and working with us -

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification



  • Management/Business/Administration degree or proven management experience at equivalent level
  • Leadership courses/ qualification or commitment to work towards


  • Prince 2 or project management course



  • Previous experience of managing staff
  • Proven ability to achieve objectives
  • Working to short time scales and meeting deadlines
  • Working in a multidisciplinary environment
  • Dealing with patients and handling difficult situations


  • Previous experience of managing staff within the NHS.
  • Previous medical secretary experience.



  • Wider knowledge of DOH and NHS
  • Knowledge of performance management
  • Knowledge and expertise in all Microsoft applications
  • Lean thinking/principles


  • NHS IT systems

Employer details

Employer name

East Suffolk and North Essex NHS Foundation Trust


Ipswich Hospital

Heath Road



Any attachments will be accessible after you click to apply.


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